Service Appointment Coordinator

Job Description

Job Description

Service Appointment Coordinator
Yearly Salary: $38,000 to $50,000
Monday-Friday 8am-4:30pm NO WEEKENDS
Monthly Bonuses
As a Service Appointment Coordinator, you work directly with customers via telephone and email to provide product and service information and generate service appointments for the dealership.
Key Responsibilities:
Fielding service department phone calls
Booking appointments based on a maintenance schedule and in accordance with company policies and manufacturers specifications
Daily customer retention outgoing calls and reminders
Customer Satisfaction Survey phone calls and mailers
Learning the duties of the Service Advisors in order to assist with the overall performance of the service drive, and to schedule appropriately
Documenting and updating customer records in real-time, based on interactions
Qualifications:
A thorough understanding of time management and appointment scheduling
Solid multi-tasking skills and the ability to work in a fast-paced environment without sacrificing customer service
The ability to instantly build rapport with a friendly, professional demeanor
Excellent communication skills both oral and written
Strong computer skills
Family-owned since 1936, Lee Auto Mall has 14 locations statewide, employing over 400 people. We pride ourselves on our happy, hard-working network of people, which creates a great place to work. At Lee, you'll join a growing team that's both fun and professional, with a high level of enthusiasm and a strong group dynamic. If you want to put your talent and drive to work for one of Maine's most thriving companies, we would love to meet you Apply today
Great Benefits
Choice of Medical Plans
Dental Insurance
Vision Insurance
401(k) with company match
Paid holidays and vacation
Short-Term and Long-Term Disability Insurance
Life Insurance
Flexible Spending Account
Paid Education and ongoing training
Generous employee discounts on vehicles purchases, parts, and service
Staff parties and events
A career-oriented environment with opportunities for steady growth and advancement
A family-oriented culture with an excellent reputation in the business

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