Receptionist / Concierge

Concierge/Security

The Lathrop Community, a Kendal affiliate with locations in Easthampton and Northampton has a part time opportunity available immediately at our Easthampton location. Our current available position is 8 hours a week with a set schedule of every Saturday and Sunday from 8AM to 4PM. This position is part of an operation that is requires 24/7 coverage. Holiday and weekend coverage is required, additional hours may be available to cover vacations, holidays and call-outs. Coverage can include shifts that span 12:00am to 8:00am, 8:00am to 4:00pm and 4:00pm to 12:00am. This position is a key part of the Resident Services Department.

The ideal candidate will have the ability to offer a warm and professional welcome to residents, visitors and staff upon entering and are often the first point of contact.

Primary duties include

• Greeting and collecting guest details upon entry and ensuring all visitors have a visitor badge.
• Answering and directing calls on a multiline phone system.
• Securing doors and windows as well as completing multiple internal security sweeps of the building
• Responsible as first point of contact for all emergency calls including pendant alerts, pull-cords, burglar and fire alarms as well as evacuation procedures.
• Monitor maintenance requests and contact on-call staff dependent on situation, file workorders as needed
• Support administrative functions of the Resident Services Department as requested.