Principal Product Manager

3 weeks ago


California, United States Zendesk Full time

Overview Employer Industry: Customer Experience Software Solutions Why consider this job opportunity: Salary up to $248,000 Eligibility for bonuses, benefits, and related incentives Opportunity to shape the future of Employee Services in a high-growth area Flexibility to work remotely part of the week in a hybrid work environment Direct impact on enhancing employee experience and internal processes Inclusive and supportive workplace culture focused on diversity and equity What to Expect (Job Responsibilities) Define KPIs and success metrics for the Employee Services portfolio, focusing on adoption and employee experience outcomes Collaborate with data science, engineering, and product teams to derive actionable insights Provide executive-level reporting on Employee Services product performance Act as the voice of Employee Services in the market, engaging with customers and analysts Lead internal adoption of Employee Services products to support HR, IT, and employee-facing teams What is Required (Qualifications) 10+ years of product management experience, with 3+ years at the principal or senior leadership level Proven expertise in product analytics and data-driven decision-making Strong outbound skills to influence C-level stakeholders effectively Experience leading internal adoption programs or product-led transformation initiatives Deep passion for employee experience and enterprise SaaS with exposure to HR or workplace productivity solutions How to Stand Out (Preferred Qualifications) Experience navigating ambiguity and aligning stakeholders in fast-paced environments #CustomerExperience #ProductManagement #EmployeeServices #RemoteWork #DiversityAndInclusion We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #J-18808-Ljbffr



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