Customer Service Representative

4 weeks ago

Anchorage, Alaska, United States Classic Collision Inc Full time
Customer Service Representative

Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

Classic Collision offers competitive pay, benefits, and career advancement opportunities.

Please come and join our team

Why Choose Classic Collision?
  • Paid Weekly
  • Continuous Training
  • Supportive Team Culture
  • Medical/Dental/Vision
  • Paid Time Off - 6 Paid Holiday
  • Rewarding Work
Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience.

Responsibilities
  • Explain and educate customers on repair process on a high level, including insurance claim information and processes.
  • Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
  • Coordinate Rental Car /Tow companies to provide one-stop service to all customers.
  • Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate.
  • May assist in customer communication throughout the repair process.
  • Monitor DRP assignments, estimate/repair appointments and capture rates of assignments.
  • Follow up on all DRP assignments present and past to maintain sales for the center.
  • Maintain DRP logbooks and Enterprise ARMS daily.
  • Secure proper payments
  • Assist with reconciling invoices to payables report daily and monthly (as applicable)
  • Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.
  • Perform other administrative tasks and duties as required to successfully meet the needs of the business.
  • Other duties as assigned.
Qualifications
  • Must be at least 18 years of age.
  • Previous experience in customer service, sales, or other related fields is preferred.
  • Must have a valid driver's license and be eligible for coverage under company insurance policy.
  • Effective communication (written and verbal) and interpersonal skills are required.
  • Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.
Behaviors/Competencies

Integrity-Respect and accountability at every level and every interaction

Customer Service-Provide the highest level of customer service while building customer satisfaction and retention

Innovation-Develops and displays innovative approaches and ideas to our business

Teamwork-Contributes to building a positive team spirit andsupports everyone's efforts to succeed

Physical & Environmental

While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Classic Collision is an Equal Opportunity Employer:

As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Reasonable Accommodations:

Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail or call (450)500-6808 . This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.

This job description is not a complete statement of all duties and responsibilities comprising the position.

  • Customer Service Representative

    3 weeks ago

    Anchorage, Alaska, United States MV Transportation, Inc. Full time

    MV Transportation is seeking a Customer Service Representative who will be responsible for a variety of clerical duties, including reconciling drivers manifests and accurate entry of data in Trapeze software, taking reservations, providing informatio Customer Service Representative, Customer Service, Representative, Transportation, Accounting Manager,...

  • Customer Service Representative

    2 days ago

    Anchorage, Alaska, United States Albertsons Co. Full time

    (Include but not limited to): - Order entry, upload - Creating and processing customer invoices - Assisting sales/warehouse with invoicing, order placements - Receiving purchase orders, vendor invoices - Customer service maintenance - mailing new tag Customer Service Representative, Customer Service, Representative, Retail, Grocery

  • Customer Service Representative

    6 days ago

    Anchorage, Alaska, United States Waste Connections Full time

    Waste Connections - 6301 Rosewood Street [Customer Service Representative] As a Customer Service Representative at Waste Connections, you'll: Work in conjunction with other departments to resolve customer disputes; Interview customers and record interview information into computer for customer service; Talk with customers by phone and in person, to receive...

  • Customer Service Representative

    2 weeks ago

    Anchorage, Alaska, United States Fix Network Full time

    For over 75 years Speedy Glass has worked tirelessly to deliver the best service and top-tier products to our customers. As an established industry leader certified by the Auto Glass Safety Council, we proudly serve our community through in-shop and mobile auto glass repairs that are unsurpassed for quality and safety. We pride ourselves on creating a...

  • Customer Service Representative

    4 days ago

    Anchorage, Alaska, United States H&R Block Full time

    H&R Block is looking for a skilled Customer Service Representative to join our team!As a Customer Service Representative, you will be responsible for ensuring that all clients receive exceptional service by matching them with the best-suited tax professional for their needs, scheduling clients how they would like to be scheduled, and helping to ensure all...

  • Customer Service Representative

    2 days ago

    Anchorage, Alaska, United States Sally Beauty Full time

    We are seeking a Customer Service Representative to join our team at Sally Beauty. As a Customer Service Representative, you will be responsible for ensuring that our customers have an outstanding shopping experience and resolving any issues that may arise. Your key responsibilities will include:Main Responsibilities- Responding to customer inquiries and...

  • Customer Service Representative

    6 days ago

    Anchorage, Alaska, United States Buyanycoin Full time

    ONLINE CUSTOMER SERVICE REPRESENTATIVESTARTUP SEEKING DYNAMIC, HIGHLY ORGANIZED SALES REPRESENTATIVE TO INTERFACE WITH CUSTOMERS IN AN ONLINE COMMODITIES MARKETPLACE. THE RIGHT APPLICANT WILL HAVE THREE OR MORE YEARS EXPERIENCE WITH TELEMARKETING, ONLINE RETAIL, ONLINE INVENTORY, ONLINE PRODUCT MANAGEMENT, VIRTUAL CUSTOMER HELP DESK, HAVE EXCELLENT BUSINESS...

  • Customer Service Representative

    3 weeks ago

    Anchorage, Alaska, United States Buy Any Coin LLC Full time

    ONLINE CUSTOMER SERVICE REPRESENTATIVE STARTUP SEEKING DYNAMIC, HIGHLY ORGANIZED SALES REPRESENTATIVE TO INTERFACE WITH CUSTOMERS IN AN ONLINE COMMODITIES MARKETPLACE. THE RIGHT APPLICANT WILL HAVE THREE OR MORE YEARS EXPERIENCE WITH TELEMARKETING, ONLINE RETAIL, ONLINE INVENTORY, ONLINE PRODUCT MANAGEMENT, VIRTUAL CUSTOMER HELP DESK, HAVE EXCELLENT BUSINESS...

  • Customer Service Representative

    7 days ago

    Anchorage, Alaska, United States Cornerstone Credit Services, LLC Full time

    At Cornerstone Credit Services, LLC, we are seeking a Customer Service Representative to join our team. This is a dynamic role that requires excellent communication and problem-solving skills.The ideal candidate will be responsible for interacting with clients to provide information regarding services, increase account listings, and strengthen client...

  • Customer Service Representative

    5 days ago

    Anchorage, Alaska, United States Cornerstone Credit Services, LLC Full time

    Job Description: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Cornerstone Credit Services, LLC. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong passion for delivering exceptional customer service.About the Role: This...

  • Customer Service Representative

    2 days ago

    Anchorage, Alaska, United States Fix Network World Full time

    Posting Details Job Details Description For over 75 years Speedy Glass has worked tirelessly to deliver the best service and top-tier products to our customers. As an established industry leader certified by the Auto Glass Safety Council, we proudly serve our community through in-shop and mobile auto glass repairs that are unsurpassed for...

  • Customer Service Representative

    6 days ago

    Anchorage, Alaska, United States Holiday Companies Full time

    Overview:Holiday Companies seeks a motivated and detail-oriented individual to fill the role of Customer Service Representative. This position requires excellent communication skills, a strong work ethic, and the ability to thrive in a dynamic retail environment.The successful candidate will be responsible for providing exceptional customer service,...

  • Customer Service Representative

    2 weeks ago

    Anchorage, Alaska, United States Classic Collision Full time

    Customer Service RepresentativeClassic Collision is now hiring a Customer Service Representative for our Midtown Anchorage location. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety,...

  • Customer Service Representative

    1 week ago

    Anchorage, Alaska, United States Classic Collision Full time

    Customer Service Representative Classic Collision is now hiring a Customer Service Representative for our Midtown Anchorage location. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety,...

  • Customer Service Representative

    4 weeks ago

    Anchorage, Alaska, United States DXP Enterprises Full time

    Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit....

  • Customer Service Representative

    6 days ago

    Anchorage, Alaska, United States Safeway Full time

    Safeway - JobID: 578697 [Retail Cashier / Checker / Team Member] As a Customer Service Representative at Safeway, you'll: Operate electronic scanning cash register to total customers final bill; Receive payment for customer purchases; Honor appropriate discounts, coupons, etc. for applicable purchases; Bag small items in plastic, canvas or paper bags;...

  • Customer Service Representative

    3 days ago

    Anchorage, Alaska, United States First National Bank Alaska Full time

    Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at First National Bank Alaska. The ideal candidate will have excellent communication skills and the ability to provide top-notch customer service.Deliver exceptional customer service through processing various types of customer transactions promptly and...

  • Retail Customer Service Representative

    6 days ago

    Anchorage, Alaska, United States Bass Pro Shops Full time

    We are seeking a Retail Customer Service Representative to join our team at Bass Pro Shops. As a Customer Service Outfitter, your primary responsibility will be to secure all firearms brought into the store with trigger locks.You will also be responsible for checking in vendor representatives, completing visitor log information, and controlling visitor...

  • Customer Service Representative

    1 day ago

    Anchorage, Alaska, United States First National Bank Alaska Full time

    Job DescriptionFirst National Bank Alaska is seeking a highly skilled Customer Service Representative to join our team. As a key member of our branch staff, you will be responsible for providing exceptional customer service and support to our valued customers. In this role, you will have the opportunity to work in a fast-paced environment, interact with...

  • Customer Service Representative

    2 days ago

    Anchorage, Alaska, United States VCA Animal Hospital Full time

    Client Service RepresentativeWe are seeking an experienced Client Service Representative to join our team.At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.We're looking for a personable yet...