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IT Business Analyst

2 months ago

Kaukauna, United States Bassett Mechanical Full time
Bassett Mechanical is a 3rd generation family-owned company that provides custom-built industrial refrigeration, HVAC, plumbing, metal fabricating and preventative maintenance service solutions to customers throughout the United States and the world. It is not only a great place to grow and thrive in your career. It is a place to truly belong. As a member of the Bassett Mechanical Family, you'll enjoy a competitive compensation and benefits package and many professional growth opportunities. From the moment you're hired, to the day you retire, you're a part of our Bassett Mechanical Family.

Position Purpose

Enhance the quality of business systems, products and services. Utilize data for business insights. Partner with key business stakeholders to design, develop, implement, test, and support technology solutions that reduce waste and add value. Balance efforts against what is technologically feasible and financially reasonable.

Position Responsibilities
  • Manage IT initiatives of varying complexity to ensure business needs are met and completed within agreed upon schedule and budget.
  • Act as the liaison between business users, technical personnel, and vendors to achieve common goals.
  • Design, develop and maintain apps, BI reports and automation within the Microsoft Power Platform.
  • Collaborate to understand business problems or opportunities. Analyze and present options in conjunction with the Bassett Transformation Office (BTO) initiative to accelerate digital transformation.
  • Design/deliver/coordinate training as needed.
  • Prepare and update documentation to include process flow, standard operating procedures (SOP's), etc.
  • Identify, troubleshoot, and resolve reported system issues, including application, data, interface, and functional issues. Articulate technical issues and business impact; assess the need for escalation and to ensure timely resolution of complex or business critical problems while adhering to the business change management policy
  • Maintain professional and technical knowledge by attending educational workshops; review professional publications, establish personal networks, benchmark with similar organizations, participate in applicable organizations/groups.
  • Actively participates in business process improvement activities and events (Lean, Six Sigma, Kaizen, etc.).
  • Perform other duties as assigned and/or required.
Summary of Skills, Knowledge and Abilities
  • Strategic thinker; knowledge of business operations.
  • Excellent organization and project management skills.
  • Skilled in communicating with a variety of people and personalities.
  • Advanced computer skills in common business applications (Microsoft 365); knowledgeable in Visual Basic for Applications (VBA).
  • Power Platform Development (Canvas apps, SharePoint, Power BI, Power Automate)
  • Strong proficiency with SQL and its variation among popular databases
  • Knowledge of ERP software preferably Vista by Viewpoint or similar Trimble product is preferred but not, required
  • Ability to work within and understand a typical ticketing software
  • Crystal Reports Software knowledge preferred, but not required.
  • Ability to research, analyze and solve problems effectively.
  • Ability to teach and explain processes and the use of tools to others.
  • Proven multi-tasking and prioritization skills.
  • Ability to work with sensitive and confidential information.
Direct Reports
  • None