IT Support Specialist

Company Description

ClientSolv Technologies is an IT solution firm with over a decade of experience serving Fortune 1000 companies, public sector and small to medium sized companies. ClientSolv Technologies is a woman-owned and operated company that is certified as a WMBE, 8a firm by the Federal government's Small Business Administration.

Job Description

We are seeking an IT Support Specialist for a full-time role in Milan, IL. This role will be onsite/in the office (no remote options) and will be responsible for:

Management of onsite desktop hardware
Software troubleshooting
Printer hardware management
Smart hands support for the server / network teams.
Provides support for conference rooms, asset lifecycle management, and computer deployments for unit customers.
Imaging computers
Replacing printer toner
Disposing of outdated assets
Resolving trouble tickets from ServiceNow queues
Updating assets in Asset Center
Effective e-mail communications and ability to create and maintain basic documents/records, such as contact lists, process logs, problem incidence reports, customer information updates, exterior ship orders, inventory, maintenance or other service records, and handling standard facilities administration requests
Recognizing problems with the processes/operations supported.
Resolving issue with pre-established and documented solutions.
Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.

Qualifications
Imaging computers
Experience using and maintaining printers
ServiceNow ticketing experience
Customer service experience

Additional Information

This full-time/direct hire role will be based in Milan, IL and will pay between $18-$22 per hour
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