Digital Operations Supervisor

2 weeks ago

Hunt Valley, United States Sinclair Broadcast Group Full time

Our roster has an opening with your name on it

Bally Sports mission is to build a transformative, participatory sports platform, anchored by the most exclusive and relevant live professional games, that provides fans a year-round opportunity to engage with content and communities they are most passionate about.

We are seeking a Digital Operations Supervisor to join our teamWorking out of the Bally Sports Digital Operations Center (DOC), the Digital Operations Supervisor will manage the coordinator staff responsible for monitoring live sports streams across a suite of digital products and Regional Sports Networks (RSNs), providing quality control and issue identification, correction, and escalation to our internal and third-party support teams.

The Game Plan:
(What you will do)

  • Manage coordinator staff in execution of processes and workflows for live event and monitoring and quality control across a variety of platforms including web, mobile web, iOS, Android, and connected television devices.
  • Use Content Management System and LiveOps Tool to perform operational tasks including starting stopping and extending live streaming events.
  • Prompt escalation of live event issues to necessary support and engineering teams, aiding in incident reproduction, collection of details and logs, and ticket creation and communication for both Bally Sports and integrated partners
  • Lead incident management and communication for high priority streaming issues for both Bally Sports and integrated partners.
  • Actively monitor the streaming health of live events and device streaming performance for both Bally Sports and integrated partners.
  • Create and manage live event schedules and daily assignments for coordinator team.
  • Manage daily content operation processes for coordinators including image replacement, postgame highlight creation, and stat overlays.
  • Ensure coordinators are completing pre-event checklists and app/website reviews to proactively identify issues on all digital platforms.
  • Maintain, update, or create documentation and SOP's for operational processes.
  • Work with customer service to identify, escalate, and document trending technical issues through customer support tickets and social media feedback.
  • Address business issues related to Bally Sports digital products and communicate and collaborate with the appropriate teams regarding issues with any digital products.
  • Manage quality assurance testing and verify consistent collection of data ahead of product releases and updates, testing, documenting, and escalating any product issues as it relates to the consumer experience of all digital products.
  • Watch and monitor live Bally Sports events as needed.
  • Perform other tasks as needed or assigned.

The Stats:
(What to bring)

  • 4-year college degree/equivalent experience.
  • Attention to detail.
  • Excellent organizational skills.
  • Availability to work nights and weekends with flexibility around live game schedules.
  • Background in broadcast media or digital streaming preferred

#Ballys

Diamond Sports Group, L.L.C, an independently managed and unconsolidated subsidiary of Sinclair Broadcast Group, Inc. is proud to be an Equal Opportunity Employer.

About us:

Diamond Sports Group LLC, an independently managed and unconsolidated subsidiary of Sinclair Broadcast Group, Inc., owns the Bally Sports Regional Sports Networks (RSNs), the nation's leading provider of local sports. Its 17 owned-and-operated RSNs include: Bally Sports Detroit, Bally Sports Florida, Bally Sports Great Lakes, Bally Sports Indiana, Bally Sports Kansas City, Bally Sports Midwest, Bally Sports New Orleans, Bally Sports North, Bally Sports Ohio, Bally Sports Oklahoma, Bally Sports SoCal, Bally Sports South, Bally Sports Southeast, Bally Sports Southwest, Bally Sports Sun, Bally Sports West, and Bally Sports Wisconsin. The Bally Sports RSNs serve as the TV home to more than half of all MLB, NHL and NBA teams based in the United States. Diamond Sports Group also has a joint venture in Marquee, the home of the Chicago Cubs, and a minority interest in the YES Network, the local destination for the New York Yankees and Brooklyn

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