Onsite desktop support technician

4 weeks ago

Deerfield, United States Randstad Full time

job summary:
We are looking for an enthusiastic Desktop Support Technician to provide onsite support to users in a fast-paced environment. The ideal candidate will be an individual who is technically savvy and has outstanding face-to-face customer service and interaction skills. Position will require technician to be onsite in Riverwoods, IL 60015
location: Deerfield, Illinois
job type: Contract
salary: $21 - 26 per hour
work hours: 7am to 3pm
education: No Degree Required

responsibilities:
Required Skills -

- Windows & Mac OS

- Hardware / Break Fix

- Deskside Support

- Office Suite experience

- A/V Support

Job Duties

-Desired skills, responsibilities, experience needed Job Responsibilities:

-Provide desk side support to internal users

-Complete daily morning walk arounds to all onsite meetings rooms to ensure they are functional and in good working order

-Work any tickets relating to issues in a meeting room

-Provide support to resolve problems escalated by the Service Desk or Client IT management.

-Provide timely follow-up and status to end users/Service Desk on incidents not resolved immediately.

-Escalate and manage service requests according to defined policies and procedures.

-Perform troubleshooting, resolution, break/fix, deskside support, hardware/connectivity support, and upgrades on installed equipment.

-Repair, service and install desktops, printers, laptops, and other peripherals utilized and supported within the Client facility, as well as repair, service and install approved and tested software packages on Client equipment.

-Coordinate with Client applicable groups to schedule and coordinate all IMAC activity.

-Perform required hardware repair and software support on all supported systems or work with appropriate warranty vendor.

-As required, install devices with operating system, software load and configuration

-Monitor and oversee various server infrastructure components (smart eyes/hands)

-Intervene in situations which require immediate response, such as server outage

-Complete onsite project work (example: deployments, refresh, setting up equipment for various business needs)

-Exhibits regular, reliable, punctual and predictable attendance

-Single point of customer resolution for all desktop technology devices including desktops, laptops, tablets, mobile devices, printing, wireless networking, audio/visual equipment, etc.

-Other duties as assigned

Job Requirements

-Working knowledge and experience with most of the following:

-Experienced in a Windows OS Environment

-Active Directory Experience

-MAC OS Support experience

-Virtual machine environment experience

-Experience with iPhone Support

-Proficient with Microsoft Windows OS, Office 365 Suite, Outlook, Active Directory

-Familiarity with PC support tools and software

-Ability to work independently

-Self-starter, strong organizational skills, and ability to prioritize workload

-strong verbal and written communications skills

-Ability to lift and install PCs, printers, etc. (up to 50 pounds)

-Ability to maintain flexible work schedule

-Experience using incident management (Service Now) and knowledge base system

-Experience supporting AV equipment is highly desirable

-Experience using remote diagnostic tools for problem identification and resolution

Desired Skills & Experience -

JAMF, MAC Deployment, Digital Signage Support, ServiceNow Experience, Intune, Microsoft Certifications, A/V Support

The essential functions of this role include:

working weekends
qualifications:
  • Experience level: Experienced
  • Minimum 1 year of experience
  • Education: No Degree Required

skills: Desktop Support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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