Senior Product Manager, Post Order Experience Waltham, MA
3 weeks ago
Senior Product Manager, Post Order Experience Waltham, MA Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometrys digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity. Xometry is seeking a Senior Product Manager, Post-Order Experience to own and optimize the customer journey after an order is placed. From order confirmation to delivery and support resolution, your work will ensure every buyer feels informed, confident, and delighted throughout their interaction with Xometry. Responsibilities Define and prioritize the roadmap for all post-order touchpoints including order tracking, status updates, delays, communications, and support workflows. Collaborate with engineering, design, and customer service to streamline resolution paths and improve transparency. Work cross-functionally with supply chain and logistics teams to reduce turnaround times and ensure SLAs are met. Build and iterate on features that proactively address customer pain points and increase CSAT/NPS. Drive a data-informed approach using experimentation and user research to improve retention and customer loyalty. Act as the voice of the customer internally and develop mechanisms to gather feedback at scale. Qualifications 5+ years of product management experience, ideally with B2B or transactional platforms. Experience with order management, fulfillment tracking, or support tooling preferred. Strong customer empathy and experience with user-centered product development. Familiarity with agile product development, data tools, and experimentation frameworks. #LI-Hybrid Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. For US based roles: Xometry participates in E?Verify and after a job offer is accepted, will provide the federal government with your Form I?9 information to confirm that you are authorized to work in the U.S. #J-18808-Ljbffr
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Senior Product Manager
3 weeks ago
Watertown, United States Xometry Full timeA leading manufacturing technology company is seeking a Senior Product Manager to own and optimize the customer journey after an order is placed. This role focuses on enhancing post-order touchpoints, collaborating with various teams, and implementing features that improve customer satisfaction. Ideal candidates will have over 5 years of product management...
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Watertown, United States Imprivata Full timeOverview Come join a winning team! Here at Imprivata, youll see a dedicated group of professionals who care about improving healthcare. Our team thrives on collaboration and sharing ideas, whether in a cross-functional meeting or at one of our virtual team-building events. While we're diverse in our backgrounds and skills, we have much in common. A passion...
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Sr. Shift Leader
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Watertown, United States The Juicery Full timeJob description Join our growing team at The Juicery Waltham! Were hiring a hardworking Sr. Shift Leader that is looking to build a career. Apply today and well reach out to set up an interview. Competitive Pay- Our pay structure includes an hourly base rate of $15.50 / hour for a Sr. Shift Leader and is combined with hourly tips. The yearly average for...
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Watertown, United States Soliant Health Full timeInpatient Pharmacist | Hospital Setting | Waltham, MA | 26-Week Contract A top-tier hospital in Northwestern Boston is seeking a skilled Inpatient Pharmacist to join their dynamic team in the Waltham, MA area. This 26-week contract offers an opportunity to work in a fast-paced, high-volume hospital where teamwork and clinical expertise are highly valued....
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Watertown, United States FASTSIGNS - Waltham, MA Full timeA leading signage company in Waltham seeks an Inside Customer Service Representative to engage with customers and build long-lasting relationships. This position requires strong interpersonal skills, prior customer service experience, and a high school degree. Responsibilities include handling inquiries, preparing estimates, and participating in team...
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Senior Product Manager, Flow Cytometry
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Watertown, United States Abcam Full timeSenior Product Manager, Flow Cytometry Company: Abcam, a Danaher operating company. Locations: Cambridge, UK or Waltham, MA (on-site). Reporting to: Director, Flow Cytometry Solutions. Role Summary: Lead strategy execution for growth, innovation, and revenue generation for the flow cytometry franchise within the Abcam portfolio. Responsibilities Lead...
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Customer Service Rep
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Watertown, United States Waltham Services Full timeOverview Waltham Pest Services is the original pest control provider in the New England area. We pride ourselves on providing first-class services with a focus on public health and safety. We strive to add new and innovative services to help keep the homes and businesses in our area safe and healthy. We also focus on our people on the inside. Their health...
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Watertown, United States Markforged Full timeMarkforged (NYSE: MKFG) is reinventing the $1 trillion+ worldwide manufacturing industry so that engineers can build anything they imagine while reducing environmental impact. With the markets most robust 3D printing hardware, software and material solution, a world-class team, great customers and abundant capital, were well placed to continue our growth and...
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Inside Customer Service Representative
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Packaging Associate Waltham, MA
2 weeks ago
Watertown, United States Socotra Full timeGrow with Welch's! Welch's is on a journey towards our bold ambition of being the global-leader of convenient, good for you fruit-based food and beverages. To turn this goal into a reality we need you and other exceptionally talented, agile, and innovative individuals who are eager to contribute to something extraordinary! At Welch's, we're not just offering...