Senior Technology Support Specialist

**NYC CANDIDATES:** As mandated by New York City any New Member hired or Team Member transferring into NYC locations must be prepared to upload proof of having received at least one dose of a COVID-19 vaccine to Workday on their hire date. Alternatively, those seeking either a medical or religious accommodation must submit an accommodation request through Store Leadership. Failure to comply will delay your ability to begin employment with Whole Foods Market

**Senior Technology Support Specialist**

Department Technology

Job Type Regular

Location Edina, Minnesota, United States of America Minnesota Support Office Position Type Full time

****Job Description****

Responsible for the on-site integration of company information systems, which may include hardware, software, and networking products as well as operating systems. Assists in the installation,implementation, and upgrade of internal systems. May keep a tracking system for usage evaluation. Maintains an inventory of all equipment, hardware, software and supplies. Troubleshoots, maintains, and monitors, external and internal hard drives, printers, plotters and scanners. Provides on-site and/or remote installation, implementation, configuration, maintenance,troubleshooting, and/or repair of desktops, notebooks, printers, and associated peripherals.Responsibilities:

* Takes ownership of support tickets and resolves issues either remotely or on-site as needed.

* Provides hands-on, email, and/or telephone support for installations, store set-ups, maintenance of retail back-office, point of sale, telecommunications, and other regional hardware and software issues.

* Performs basic configuration and troubleshooting, parts replacement, system upgrades, deployment, and repair on desktops/notebooks.

* Ensures that all hardware and software is functioning, at all times, in assigned stores; troubleshoots system, identifying and resolving faults, inconsistencies, and other issues.

* Ensures all support tickets and other requests are properly logged, documented, escalated, and closed out using Service Now incident management system.

* Participates in on-call rotation for after-hours emergency support.

* Collaborates with Technology Team Members as necessary on various projects, systems rollouts, and other tasks.

* Provides on-site support for new store openings and remodels.

* Assists with maintaining and updating overall technology knowledge base documentation.

* Participates in providing feedback on new store systems.

* Troubleshoots and resolves a wide variety of technical issues in a retail environment.

* Solid understanding of Windows desktop and server operating systems.

* Working knowledge of network-based technology.

* Solid understanding of general office equipment and telephony support in a business environment.

* Assists with vendor management at the store level.

Skills:

Technical & Professional Knowledge:

* Troubleshoots and resolves a wide variety of technical issues in a retail environment.

* Strong understanding of Windows desktop and server operating systems.

* Comprehensive knowledge of network-based technology.

* Strong understanding of general office equipment and telephony support in a business environment.

* Strong communication skills, including written, verbal, and listening.

* Contributes to the completion of milestones associated with specific projects or activities.

* Responds promptly and accurately to Team Members and members of the supported organizations.

* Works on routine assignments using independent judgment to address and resolve anticipated / recurring issues.

* Follows standard operating procedures; troubleshoots reported glitches and irregularities.

* Receives guidance and direction on new or more complex issues.

* Recognizes when standard processes and procedures require modification or adaptation.

* Builds stable working relationships internally and externally.

* Demonstrates a customer-focused orientation and mindset.

Interpersonal & Communication Skills:

* Strong communication skills, including written, verbal, and listening.

* Contributes to the completion of milestones associated with specific projects or activities.

* Establishes working relationships with business partners throughout the Whole Foods Market organization.

* Provides timely and accurate communications to team members for ongoing support activities

Problem Solving & Judgment:

* Uses independent judgment to analyze and assess recurring issues and problems.

* Follows standard operating procedures; troubleshoots reported glitches and irregularities.

* Has an ability to reach out for guidance and direction on new or more complex issues.

* Recognizes when standard processes and procedures require modification or adaptation.

Team & Professional Behaviors:

* Works effectively with Team Members and other stakeholders, internally and externally.

* Demonstrates a customer-focused orientation and mindset.

Education & Experience:

* BA/BS degree 0-2 years relevant experience OR equivalent combination of education and relevant experience.

Physical Requirements / Working Conditions:

* Ability to physically perform general office requirements.

* Ability to work evenings and nights.

* Ability to travel overnight if needed.

* Ability to travel extensively among stores in the interstate area

* Must be able to perform essential responsibilities with or without reasonable accommodations.

* Ability to lift 40lbs unassisted.

* Standing and walking for extended periods of time.

***At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.***

** The Goods**

Real benefits go beyond what you'd expect. We call ours "Whole Benefits," and they cover Physical, Mental, and Financial health. Here are a few of the perks you can expect in these areas.

Perkbox We offer Team Members who pass their probationary period access to Perkbox - offering 200+ discounts on cinema tickets,restaurants, lifestyle and more. Competitive Health Benefits We offer access to health insurance for all full-time Team Members to keep you feeling great. * Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems. Assists in determining suitable software to meet users requirements. Troubleshoots software...

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* Whole