Customer Service Representative

2 weeks ago

Columbus, United States Taylor Corporation Full time

Come Work with Us

Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Ready to build a career? It's time to look at Taylor.

Your Opportunity: Taylor Print and Service Solutions, previously known as Taylor Communications, is looking for a new Customer Service Rep to join the team The Customer Service Representative (CSR) is responsible for establishing and maintaining relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As the CSR, you must convey to the customer a sense of expertise in our products and solutions. The CSR is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures.

The CSR is looked at as the strength of our organization. This role is able to autonomously manage and own numerous multiple-solution customers and related demands with ease. CSR's are oftentimes the go-to person for challenging day-to-day and complex internal or external scenarios. The ability to seek and accept feedback from others while learning to provide similar feedback constructively is an important part of this role.


As a CSR, you play an integral part in meeting all company goals:

  • Guarantee satisfaction and value for our customers.
  • Contribute to a work environment that fosters pride in being part of a winning team.
  • Contribute to the company's goals of achieving cost efficiencies by maintaining high productivity and quality standards.


You are responsible for supporting the company vision and mission. This position requires tact, sensitivity, and professionalism, because you will be in contact with current and prospective customers, and are in a strong position to influence their satisfaction and our company prosperity.


Your Responsibilities:

  • Work independently and within a team to deliver a consistent, exceptional customer experience every time
  • Manage all communications-written, verbal, and in person, in a profession, proactive and efficient manner
  • Resolve all customer needs including orders, requests, and follow-up activity across multiple systems and functions courteously, efficiently, quickly and accurately
  • Own escalations and concerns on behalf of the customer immediately thorough root cause analysis and permanent resolution
  • Successfully establish, manage and exceed customer expectations throughout all engagements
  • Engage appropriate resources to assist or resolve service issues as necessary
  • Understand and appropriately use the company pricing system and policies.
  • Review a variety of work product including, but not limited to internal and external communication, quotes, designs, proofs, reports, etc. for accuracy and improvement opportunities
  • Manage workflow to meet customer deadlines in a team environment.
  • Understand and help the customer articulate their needs
  • Effectively present and discuss the products and services of the company to customers in a way that conveys an image of quality, integrity, and superior understanding and delivery of customer needs
  • May act as a coach/mentor to other CSR's
  • Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience
  • Coordination of projects and complex customer deliverables

You Must Have:

  • High school diploma or equivalent
  • 3+ years of customer service industry experience
  • Strong MS Office skills with emphasis on Excel and Outlook
  • Ability to communicate effectively through verbal and written communication

We Would Also Prefer:

  • Print, marketing or promotional product experience
  • Salesforce.com knowledge


About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

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