Guest Experience Intern

3 weeks ago

Duluth, United States Gas South District Full time

Under direct supervision of the Guest Experience Manager, the intern will assist with general aspects of guest experience and employee relations. The position requires a commitment of at least 12-16 weeks and shall be for course credit only.

Requirements

Include the following. Other duties may be assigned.

  • Develop, implement, and manage employee engagement and reward strategies that each individual Team Member matters and is valued by the organization.
  • Greet and assist Team Members during employee check-in, ensuring an exciting and seamless arrival process.
  • Drive innovation in the employee experience space, transforming Gas South District into a model for other organizations to follow.
  • Assist in the preparation and execution of training materials geared towards improving patron experience.
  • Actively help to support the Guest Experience department during events.
  • Assist arena event managers in establishing and maintaining relationships with vendors, promoters, etc.
  • Provide a variety of administrative support such as research, analysis, data input, and meeting planning to the Guest Experience department.
Skills and Abilities

Position requires:
  • An empathetic servant leader with a passion for serving others.
  • A bias for action with the ability to work in changing environments.
  • A performance driven individual with a focus on delivering results and on maintaining the highest standards.
  • A creative thinker with the ability to implement a vision.
  • Excellent communication skills and the ability to influence others to drive change.
  • Must be able to work non-traditional hours, including evenings, weekends, and holidays.
  • Organize and prioritize work to meet deadlines.
  • Maintain an effective working relationship with clients, guests, employees, and others encountered during the internship.
  • Operate a personal computer using Microsoft Office and other standard office equipment.
  • Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Remain flexible and adjust to situations as they occur.

Education and Experience

Must be attending a college/university and carry a cumulative GPA of at least 2.5 on a 4.0 scale. Experience with Microsoft Office applications is a must.

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