Overnight Guest Experience Associate

4 weeks ago

Arlington, United States Placemakr Full time
A bit about us

At Placemakr, home meets hospitality. We've combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night - they're a place to call home.

Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform. They can enjoy remote-first work with the freedom to choose their location - as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US.

From corporate non-property team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence.

The impact you'll have

At Placemakr, we believe in providing exceptional experiences to our valued guests, residents, and partners. As an Overnight Guest Experience Associate, you will be at the forefront of this mission, serving as the primary overnight point of contact for our guests and residents throughout their stay and until they depart. We are seeking individuals who embody Placemakr's Community Norms, have a "can-do" spirit, and consistently go above and beyond to ensure both internal and external customer satisfaction. As an integral member of our on-site Property Team, you will embody our Property Team Mission with each audit task and interaction, and consistently demonstrate that exceptional service is the core of our operation, even during our overnight operational hours.

This is a full-time position requiring ability to work overnight hours between 10pm and 8am during the week, weekends and holidays. The exact days of the week will be rotational.

Our benefits & perks

Competitive pay, stock options and generous monthly bonus program of up to $500/month

Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for all

Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent)

Exclusive, Placemakr-branded swag through our Placemakr Stars Program

Weekly Paychecks

Yearly uniform stipend

Medical, Vision & Dental Insurance with options for Flexible Spending Accounts

Paid Parental Leave

Paid Life Insurance

401k + 4% employer matching program

Paid Time Off to allow time for you to recharge

ZayZoon as an option to access your paycheck before your payday

Plus, discounts to stay at select Placemakr properties all over the US

This position is located on-site at our Arlington, VA location. The hourly rate for this position is $18.50/hr

For hours worked between 11pm-7am, you will be eligible for an additional $2.00/hr

Your typical night
    • Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.
    • Foster a "one team" mentality by collaborating effectively with fellow property team members.
    • Maintain a safe, secure and compliant environment for team members and guests.
    • Respond to written guest communication in a timely and effective manner through various channels, including text, email, HubSpot and AirBnB.
    • Communicate effectively with internal and external customers (i.e. guests, team members and vendors).
    • Ensure guests are consistently checked into their assigned rooms in accordance with Placemakr standards.
    • Audit guest check-ins and check-outs from previous day and forthcoming day to ensure proper processes have been completed.
    • Utilize maintenance, housekeeping, check-in, and other systems accurately.
    • Clear administrative, project-based or miscellaneous guest-related tasks from nightly queue and ensure all other outstanding tasks from the day are completed.
    • Respond promptly and effectively to off-site, cross-functional Placemakr team members via Teams, email, or other communication method.
    • Independently evaluate urgency of various situations (including housekeeping, maintenance, emergency, etc.) and escalate to appropriate leadership team members based on type of issue and urgent attention required.
    • Complete thorough and effective shift handovers at the conclusion of each shift.
    • Additional duties and responsibilities, as assigned.
What it takes
    • 1+ year of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage.
    • Previous experience working overnight hours and utilizing independent judgement that is required from an overnight point of contact.
    • Previous experience communicating effectively with internal and external customers, both verbally and in writing.
    • Demonstrated ability to learn and utilize systems or technology (previous experience using a POS, CRM or customer communication system a plus).
    • Demonstrated ability to learn and complete night audit tasks (previous experience with hotel night audit systems and processes a plus).
    • You have the ability to independently complete assigned tasks (including maintenance, housekeeping or inventory-related tasks) with urgency.
    • You have a can-do attitude and the ability to work effectively in a collaborative environment.
    • You embody our Property Team Mission of Customer, Consistency and Community (Norms).
    • You lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.
    • Overnight Guest Experience Associates will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Overnight Guest Experience Associates and an exceptional guest experience.


Our community norms

Great people are the key to our success. From corporate team members to our property teams and leaders, we're looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positive community norms that shape our company culture and inform how we do business:

We own it.

We make it better.

We treat people right.

Applicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.

Placemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at recruiting@placemakr.com

All your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you don't meet 100% of the above qualifications, we still encourage you to apply

  • Guest Experience Expert Overnight

    3 months ago

    Arlington, United States Marriott Full time

    Additional Information Overnight Shift Job Number 24148210 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Pentagon City, 1250 S. Hayes Street, Arlington, Virginia, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth...

  • Guest Experience Coordinator

    2 weeks ago

    Arlington, Virginia, United States Evolution Parking & Guest Services Full time

    About the JobThe Valet Supervisor is a management position that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.As a supervisor, you will be responsible for leading a team of valet attendants, ensuring that they provide the highest level of service to our guests, and resolving...

  • Guest Experience Specialist

    3 months ago

    Arlington, United States Marriott Full time

    Job Number 24147907 Job Category Rooms & Guest Services Operations Location Residence Inn Arlington Capital View, 2850 South Potomac Avenue, Arlington, Virginia, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we...

  • Guest Experience Ambassador

    3 weeks ago

    Arlington, Virginia, United States Loews Hotels Full time

    About the CompanyLoews Hotels is a state-of-the-art, full-service meetings and resort destination located in the epicenter of the premier sports and entertainment district in the country. Our hotel features five restaurants and lounges, two pools with an authentic sandy beach, cabanas, and a water slide, as well as a fitness center, full-service spa and...

  • Guest Services Associate

    3 weeks ago

    Arlington, Virginia, United States AEG Full time

    If you're passionate about delivering exceptional customer service and working in a fast-paced team environment, we encourage you to apply for this exciting opportunity! As a Guest Services Associate with AEG, you will play a vital role in ensuring that our guests have an unforgettable experience at our events.About the JobThis role involves transporting...

  • Guest Experience Specialist

    1 month ago

    Arlington, United States Courtyard by Marriott Full time

    Courtyard by Marriott - JobID: 589F80FBF928DB5694B9F65E0C90474E [Front Desk Agent / Concierge] As a Guest Experience Specialist at Courtyard by Marriott, you'll: Welcome guests with a warm smile and provide exceptional customer service; Assist guests with check-in and check-out procedures; Respond promptly to guest inquiries and resolve any issues or...

  • Guest Experience Specialist

    3 months ago

    Arlington, United States Marriott Full time

    Additional Information Evening Shift, 3PM - 11PM, Front Desk, Food and Beverage, Weekend Availability Required Job Number 24162109 Job Category Rooms & Guest Services Operations Location Courtyard Dallas Arlington/Entertainment District, 1500 Nolan Ryan Expressway, Arlington, Texas, United States Schedule Full-Time Located Remotely? N Relocation? N Position...

  • Guest Experience Specialist

    1 month ago

    Arlington, United States Marriott International Inc Full time

    Additional Information Job Number24207422 Job CategoryRooms & Guest Services Operations LocationCourtyard Arlington Crystal City/Reagan National Airport, 2899 Jefferson Davis Highway, Arlington, Virginia, United States, 22202VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests...

  • Guest Experience Expert

    3 months ago

    Arlington, United States Marriott Full time

    Job Number 24148207 Job Category Rooms & Guest Services Operations Location The Ritz-Carlton Pentagon City, 1250 S. Hayes Street, Arlington, Virginia, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to...

  • Luxury Guest Services Associate

    3 weeks ago

    Arlington, Virginia, United States Marriott International Inc Full time

    OverviewAmbitious and skilled individuals are sought to join our team as Luxury Guest Services Associates. This role is an exceptional opportunity for those who share a passion for delivering unforgettable experiences and making every moment count. As part of the Marriott International portfolio, we offer a unique chance to work with a global brand leader in...

  • Guest Experience Representative

    3 weeks ago

    Arlington, Virginia, United States Metropolitan Hospitality Group Full time

    About the RoleWe're seeking experienced and motivated individuals to fill the role of Guest Experience Representative at our restaurant, Open Road Grill. As a Guest Experience Representative, you will be responsible for creating memorable experiences for our guests.Key ResponsibilitiesYour key responsibilities will include:Delivering exceptional guest...

  • Guest Experience Expert

    3 months ago

    Arlington, United States Marriott International Inc Full time

    Additional Information Job Number24183746 Job CategoryRooms & Guest Services Operations LocationThe Ritz-Carlton Pentagon City, 1250 S. Hayes Street, Arlington, Virginia, United States, 22202VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about giving guests a smooth check-in and check-out....

  • Guest Experience Ambassador

    3 weeks ago

    Arlington, Virginia, United States Marriott International Inc Full time

    Job Description: As a Guest Experience Ambassador, you will be responsible for guiding guests through their entire stay, ensuring that every moment is memorable and unique. You will process operational needs, address guest requests, complete reports, and share knowledge of the local area with guests.Key Qualifications:* High school diploma or equivalent*...

  • Guest Experience Coordinator

    2 weeks ago

    Arlington, Virginia, United States B. F. Saul Company Hospitality Group Full time

    B. F. Saul Company Hospitality Group is dedicated to providing a warm and welcoming experience for our guests, and we're seeking a skilled and friendly Front Desk Agent to join our team.About the JobIn this role, you'll have the opportunity to work closely with our guests, understanding their needs and preferences to provide personalized service.You'll also...

  • Guest Experience Leader

    3 weeks ago

    Arlington, Texas, United States Romantix Full time

    Job SummaryWe are seeking a Guest Experience Leader to join our team at Romantix. As a Guest Experience Leader, you will be responsible for creating a warm and welcoming environment for our guests and ensuring that they receive an exceptional shopping experience.This is a fantastic opportunity for a sales-driven individual who is passionate about delivering...

  • Guest Experience Specialist

    2 weeks ago

    Arlington, Virginia, United States Target Full time

    About the RoleWe're seeking a highly motivated and customer-focused individual to join our team as a Small Format Team Member. In this role, you will be responsible for creating a welcoming experience for our guests, resolving questions quickly on the spot, and working efficiently with a team to deliver excellent service.As a Small Format Team Member, you...

  • Guest Experience Specialist

    3 weeks ago

    Arlington, Texas, United States Anchor Bar Full time

    About the JobAs a Guest Experience Specialist at Anchor Bar, you'll play a vital role in creating unforgettable memories for our patrons. If you're enthusiastic, attentive, and dedicated to delivering exceptional service, we want to hear from you!Key Tasks:Engage with guests and build rapport through polite conversation and warm smiles.Manage table...

  • Guest Experience Expert

    2 weeks ago

    Arlington, Virginia, United States Target Full time

    Are you passionate about delivering exceptional customer service and working in a fast-paced retail environment? As a Guest Advocate at Target, you'll have the opportunity to develop your skills and advance your career in a supportive and dynamic team. With a competitive $17.00 hourly rate, this role offers a great chance to earn a living while making a...

  • Guest Service Associate

    3 weeks ago

    Arlington, United States Wax Center Partners Full time

    Job Type Part-time Description Join Our Team as a Guest Service Associate at European Wax Center in Arlington - Highlands! Are you passionate about helping others feel confident and amazing? At European Wax Center, we're all about empowering our guests, and we're looking for someone like YOU to help us deliver that experience every day! If you're someone who...

  • Part Time Overnight Security Officer

    2 days ago

    Arlington, United States Hyatt Hotels Corp. Full time

    At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Part Time Security Officer is responsible for the oversight of the safety and security of the hotel guests and employees. This person will follow safety and security standards and complete...