Registration Clerk

Registration Specialist(Start Date As Soon As September 16, 2024)Registration Specialists are responsible for focusing on the administrative aspects of registering our customers' vehicles, to include checking documents and completing the administrative processes to ensure the smooth transition of vehicle ownership from Carvana to our customer. But that's not all-your passion for the customer experience will come to life as you engage directly with customers via Zoom, facilitating notary transactions and making their purchase process smooth and memorable. This position is not eligible for visa sponsorship.We are looking for individuals who are adaptable, have strong communication skills, and are excellent problem solvers to join our team of Registration Specialists to work in person at our Tempe headquarters. Sound like you? Keep reading Salary + benefits + perks:Full-time hourly rate starting at $16/hour and the ability to make a minimum of $2+/hr by the end of year 1 (must be in good standing).100% Company Paid Healthcare Premiums, Dental, and Vision benefits401(k) with Carvana Match Generous paid-time off (104 hours of vacation time in your first year) and your birthday is a holidayA multitude of perks including tuition reimbursement, student loan repayment, discounts on vehicles, benefits for your pets, and much moreTrainingMandatory paid training will be 4 weeks. No time off will be granted during the training period.You will be required to demonstrate proficiency in order to graduate training. Once training is completed, various work shifts apply depending on business needs. Our team works in a shift environment between the hours of 6:00 am-6:00 pm Monday-Friday, and may include holidays. Schedules may change based on business needs and will require flexibility. About the Role:Registration Specialists play a critical role in the customer's car buying journey and spend a majority of their day balancing efficiency and accuracy reviewing paperwork as part of registering our customers' vehicles. The individual we are looking for has exceptional problem solving skills, attention to detail and is passionate about creating a seamless car buying experience for our customers. If this sounds like you, we encourage you to applyResponsibilitiesProcess, finalize and mail out customer registration. Be the voice of Carvana You will interact with customers via zoom, taking inbound video calls to notarize customer documents.Review customer registration packets for accuracy and completeness in a timely and efficient manner.Interacting with state and county government licensing departments, through a variety of communication channels.Update customer records to ensure the most up to date information is available in our systems. Interact with team members across various lines of the business. Assist Specialists and other employees with customer follow-up.Input, cross-reference, and retrieve data from multiple internal and external databases.Maintain detailed notes within a customer tracking system.Other duties as assigned.What we require:1+ years of work experience in an administrative or data entry capacity.High School Diploma, GED, or equivalent education required.Ability to manage, organize, and reconcile multiple sources of information with accuracy.Ability to handle multiple tasks and priorities effectively.Professional written and verbal communication skills.You are tech-savvy. You can navigate multiple systems, learn new tools, and effectively troubleshootYou are resilient - Have the ability and willingness to learn new things and apply that learning to perform successfully.Must be able to maintain composure and efficiently problem solve during escalated situations, always putting forth a solution oriented mindsetCritical thinker and the ability to make appropriate judgment calls Regular, consistent attendance in office (no remote work allowed). Ability to occasionally pull and lift up to 50 lbs.Ability to obtain a remote online notary (RON).Ability to read, write, speak, and understand English It would be great if you also had:Bachelor's degreeInternships or Volunteer ExperienceCertification(s)Carvana is fast-paced, dynamic, and ever-changing. This is a full-time, hourly position. Our work hours may flex up during busy months (Tax Season/Black Friday) and flex down at certain times of year due to business need. Depending on sales volume, overtime may be required.Legal stuffThis job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Carvana is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected categories.Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.