Senior Director, Product Management

Senior Director - Product Management Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you Modivcare is looking for an experienced Senior Director - Product Management to join our team. This role is responsible for developing and executing customer experience strategies that enhance service capabilities across all internal and external stakeholders. Leveraging agile methodology, this role defines the architecture for experience-driven solutions, promotes a customer-first culture, and leads high-performing teams to deliver innovation, operational excellence, and measurable outcomes. Product Strategy & Vision Acts as a thought partner to senior leaders on product investments, value stream priorities, and roadmap tradeoffs. Champions a culture of continuous discovery, value-driven delivery, and modern product thinking within the organization. Identifies business opportunities through direct engagement with clients and external stakeholders, as well as market research efforts. Develops a deep understanding of customer and product needs. Prioritizes tradeoffs, clarifies requirements, and aligns data strategies to support enterprise growth. Agile Product Delivery Drives requirements and prioritization activities across Product Owners/Managers leading agile sprint teams. Participates in sprint planning, backlog refinement, and review/demos. Assists in user research alongside UX/UI designers. Identifies success metrics to measure feature effectiveness. Produces marketing collateral with business departments for release rollout. Communicates release outcomes with internal and external stakeholders. Serves as the voice of the customer to the team. Cross-Functional Collaboration Leads cross-functional alignment by influencing up, across, and within teamsbuilding trust and clarity in ambiguous or rapidly changing situations. Establishes strong relationships with stakeholders including project team members, internal customers, business partners, and leadership. Engages internal stakeholders in gathering and refining business requirements. Leads cross-functional schedule and resource planning, monitoring milestones and delivering against objectives. People Leadership & Team Management Oversees and guides a product analyst team, balancing workloads and reviewing performance. Provides feedback and mentorship on best practices and career development. Drives the product function's evolution by establishing rituals, mentoring early-career product talent, and seeding best practices in prioritization, discovery, and agile delivery. Develops a bench of future product leaders through coaching, sponsorship, and role modeling. Leads with empathy, accountability, and a bias for clarity in a distributed, matrixed organization. Determines appropriate resourcing to meet goals and objectives. Defines annual Key Performance Indicators aligned with corporate goals. Coaches leaders on performance gaps, onboarding, succession planning, employee relations, and rewards. Owns attainment of high employee satisfaction and leads initiatives to improve engagement. Change Management & Operations Leads change management initiatives to improve performance and efficiency. Manages assigned budget, analyzes variances, and takes corrective action to maximize outcomes. May lead projects and perform other duties as assigned. We Are Interested In Speaking With Individuals With The Following Bachelor's Degree required; Master's Degree preferred. Twelve (12) plus years of experience leading strategic initiative development and execution, including operational policies and process improvements. Eight (8) plus years in senior operational leadership roles within complex organizations. Experience with human-centered design, design/systems thinking, and user research. Background in product and strategy development in a product-led organization, preferably in a technology company. Agile experience a plus. Strong executive presence and ability to present strategy and complex topics to leadership. Proven ability to build alignment, drive decision-making, and lead through change. Excellent verbal and written communication skills with a talent for clear, consistent messaging. Ability to balance strategic objectives with execution, manage priorities, and inspire high performance. Proficient in change management, stakeholder engagement, and cross-functional influence. Salary: $191,900 - $259,100 Bonus eligible based on individual and company performance. Modivcare's positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings. We value our team members and realize the importance of benefits for you and your family. Modivcare offers a comprehensive benefits package to include the following: Medical, Dental, and Vision insurance Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child) Health Care and Dependent Care Flexible Spending Accounts Pre-Tax and Post-Tax Commuter and Parking Benefits 401(k) Retirement Savings Plan with Company Match Paid Time Off Paid Parental Leave Short-Term and Long-Term Disability Tuition Reimbursement Employee Discounts (retail, hotel, food, restaurants, car rental and much more) Modivcare is an Equal Opportunity Employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at hr.recruiting@modivcare.com.