Guest Services Event Staff|Part-time| Iowa Events Center

3 weeks ago


Des Moines, United States AEG Full time

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.OverviewA Guest Service Attendant is an on-call, per event employee who will act as primary provider of direct service to guests as they are entertained at the Iowa Events Center.They are responsible for providing a safe environment for our guests and ensuring all service needs are met.Guest Service Attendants will work in positions as needed including; usher, ticket taker, suite staff and door guards.This role will pay an hourly wage of $11.00.For PT roles: Benefits: 401(k) savings plan and 401(k) matchingjob expires 12/31/2024ResponsibilitiesProvide exceptional customer service and assistance to all guestsGreet and scan tickets as guests enter the building Greet and usher guests to their seats. Provide directional assistance to guests throughout facilityControl and monitor all access to all restricted areas for eventsProvide a safe and secure environment for the Iowa Events CenterReport actual/suspected violations of IEC policies, procedures, rules or regulations to your supervisor. Complete an incident report on a timely basis, as requiredEnsure emergency exits are clear at all times, and assist guests with special needs exit safelyAct as a member of the emergency evacuation team by directing guests to emergency exitsMove around to various positions/locations as event needs Hand out materials to guests as needed for eventsFollow all event procedures and safety standardsProvide excellent customer service assistance to all clients All other duties assigned by Guest Services Manager or Supervisor QualificationsHigh school diploma or equivalent preferredMust have a demonstrated ability to function in a fast paced, high-pressure environmentCustomer service experience and exceptional customer service, communication skills. Comfortable working with the public with an outgoing and friendly personality Ability to communicate clearly and concisely in the English languageAbility to work both independently and as part of team, remaining flexible in your roleAbility to work flexible schedule including long hours, nights, weekends and holidays.Ability to work the majority of Arena events at the Iowa Events Center.



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