CRM Business Analyst

Qualifications/Requirements:

• Experienced with business process reengineering and identifying new applications of technology to business problems to make business more effective.
• Familiar with industry standard (including Legacy, Core, and Emerging technologies), business process mapping, and reengineering.
• A certain degree of creativity and latitude is required.
• Has knowledge of commonly used concepts, practices, and procedures within a particular field.
• Familiar with relational database concepts, and client-server concepts.
• Ability to organize, evaluate, and present information effectively.
• Ability to analyze, synthesize, and evaluate a variety of data for use in program development and analysis.
• Other required skills are technologically savvy; strong training and technical assistance skills; excellent oral and written communication skills; and highly organized and detail oriented.
• Required skills in the use of all necessary software necessary to execute stated duties and responsibilities (includes the suite of Microsoft Office applications such as Word, Excel, PowerPoint, Outlook).
• Ability to meet competing deadlines.
• Strong data management skills.
• Experience in process improvement, project management, and data management