Program Manager

2 weeks ago

Pittsburgh, United States PANTHERx Rare, LLC Full time

7,000 Diseases - 500 Treatments - 1 Rare Pharmacy PANTHERx is the nation’s largest rare disease pharmacy, and we put the patient experience at the top of everything that we do. If you are looking for a career in the healthcare field that embraces authentic dedication to patient care, you don’t need to look beyond PANTHERx. In every line of service, in every position and area of expertise, PANTHERx associates are driven to provide the highest quality outcomes for our patients. We are seeking team members who: Are inspired and compassionate problem solvers; Produce high quality work; Thrive in the excitement of the ever-challenging environment of modern medicine; and Are committed to achieving superior health outcomes for people living with rare and devastating diseases. At PANTHERx, we know our employees are the driving force in what we do. We cultivate talent and encourage growth within PANTHERx so that our associates can continue to explore their interests and expand their careers. Guided by our mission to provide uncompromising quality every day, we continue our strategic growth to further reach those affected by rare diseases. Join the PANTHERx team, and define your own RxARE future in healthcare Location:

Pittsburgh, PA Classification:

Exempt Status:

Full-Time Reports To:

Senior Manager, Program Management Purpose The Program Manager fosters a deep commitment to creating a second-to-none customer experience for our manufacturer partners. Under direct leadership, the Program Manager serves as the primary contact to a specific client interacting extensively with internal and external customers. The Program Manager develops policies and procedures and executes the specific business plan for the program. This role creates and delivers presentations to internal and external stakeholders surrounding the program contractual compliance, status of patient care, successes in operations and opportunities for improvements. Responsibilities Develops and rolls out work plan and timelines for program. Schedules weekly meetings to discuss status of program upon execution of Agreement. These weekly meetings will continue for at least six (6) months following program execution, or longer as reasonably requested. Attends on-boarding and file layout review sessions. Communicates progress and makes sure the appropriate amount of time for the resources is allocated to meet key milestones on the setup of the data aggregation process (design, development, testing). Attends all status meetings and works with the dedicated resources at the SPP to resolve data issues within a set time per Agreement. Responds to inquiries from the client as questions arise including but not limited to program design, marketplace conditions, payor coverage, etc. Handles issue resolution related to ordering of Product, inventory levels, Data and service levels covered under this Agreement. Responds within one (1) business day explaining how the issue is being addressed. Provides product launch support in partnership with pharmaceutical manufacturer(s). Assists in staff training and in-services for critical business initiatives. Oversees of contractual obligations and reporting for pharmaceutical manufacturers Develops launch plan and subsequent launch plan variables. Other duties as assigned. Required Qualifications Bachelor’s Degree or high school diploma and equivalent work experience also considered. 2 + years’ experience in healthcare management setting. Prior experience with healthcare reporting and compliance. Preferred Qualifications Prior experience in pharmacy or the healthcare industry. Prior experience using analysis tools or systems (ex. web based, custom, proprietary, etc.) Experience in the implementation of quality process improvement efforts. Experience documenting requirements, creating training materials and working directly with end users. Excellent verbal and written communication skills. Strong analytical skills with attention to detail. Ability to exercise independent judgment. Ability to manage deliverables in a high pace environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands and fingers, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function of the job. Hybrid, remote and flexible on-site work schedules are available, based on the position. PANTHERx Rare Pharmacy also affords an excellent benefit package, including but not limited to medical, dental, vision, health savings and flexible spending accounts, 401K with employer matching, employer-paid life insurance and short/long term disability coverage, and an Employee Assistance Program Generous paid time off is also available to all full-time employees, as well as limited paid time off for part-time employees. Of course we offer paid holidays too PANTHERx Rare Pharmacy is an equal opportunity employer, and does not discriminate in recruiting, hiring, promotions or any term or condition of employment based on race, age, religion, gender, ethnicity, sexual orientation, gender identity, disability, protected veteran's status, or any other characteristic protected by federal, state or local laws.

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