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Operations Specialist

3 months ago

Willoughby, United States GCI Residential LLC Full time

Job Type

Full-time

Description

Join one of GCI's inspiring and vibrant communities as an Operations Specialist at our Pine Ridge apartment community in Willoughby Hills, OH. We offer our employees competitive compensation and comprehensive benefits.

GCI Residential, is a prominent and diversified real estate development and management firm that is committed to offering exceptional places to live and work. This position is empowered by the Property Manager to build and maintain a collaborative work environment while being able to consistently deliver the highest quality of customer service and results to drive business success.

What You'll Do:

  • Determines charges for excessive wear and tear items and reviews with Maintenance Supervisor prior to charging vacated resident(s).
  • Routinely inspects buildings and property for matters related to health, safety and welfare of residents and property and reports these findings to property management.
  • Oversees work done by independent contractors.
  • Manage HappyCo make-ready board to ensure all vacant units have scheduled dates for maintenance and vendor needs.
  • Handles, and resolves customer service issues.
  • Maintains communication between Management office, Building Attendants and Maintenance.
  • Assists in filing and maintaining suite files.
  • Schedules vendors for vacant and occupied repairs and pest control and tracks for completion.
  • Maintains key boxes and key control system.
  • Packages move-out files and generates move-out condition reports.
  • Inspects suites of residents who have made transfer requests and reports findings to property management.
Requirements

What We Need:
  • One to three years in property management related position preferred. Knowledge of maintenance, scheduling, inspections or similar responsibilities preferred
  • Microsoft Office Suite products experience and smartphone-based applicatoins usage
  • Dedication to exceeding the needs of all customers with an ability to build and maintain relationships
  • Demonstrate thoroughness, self-motivation and organization when accomplishing tasks
  • Ability to prioritize and handle multiple duties simultaneously
  • Ability to work independently and as a team member
  • Ability to maintain good relations with residents, employees, city and community officials
Education
  • Associates degree in business-related field; or equivalent work experience
Still Undecided?
  • We are names not numbers. We have an exceptional company culture that encourages innovation and empowers all team members to act as leaders by providing the opportunities, training, and tools to achieve a successful and meaningful career.
  • We offer a comprehensive compensation package including paid vacation and holidays, optional health/dental, 401(k) plan, and life insurance.
  • We are dedicated to our employees by providing a world-class work environment with potential for growth and advancement in the industry.
  • We care personally through our GCI Connects program by teaming up with local and national charities and participating in events throughout the year.

Equal Opportunity Employer.