Client Onboarding Specialist
3 weeks ago
Description
We are a technology-driven company. We built our business with the purpose of empowering people and improving their organizations, one payment at a time.
We started our journey by providing smart and simple payment processing tools and products but havent stopped there. We are backed by a team of world-class experts and the best technology talent, and we are committed to helping more new businesses get started, increase the revenues of our customers, and bridge the gap between online merchants and payment solutions.
Our mission is to give companies the tools they need to change the future of their business.
Requirements
Payarc is looking for a Client On-Boarding Specialist. This role is involved in the client boarding, terminal deployment, payment gateway, and customer service of Payarc's merchant customers. This position directly supports the Client On-Boarding Manager and the executive team. This position will perform customer service activities for merchant clients including merchant boarding, terminal building, client communication, troubleshooting technical issues, along with assisting other customer service functions and general support activities.
Responsibilities
Board/enter approved merchants in software including pricing profiles and reserves
Build payment terminals
Build gateway profiles
Troubleshoot technical issues
Provide customer service to existing clients over the phone and email
Required Qualifications
Extremely detail oriented
Ability to multi-task
Highly proficient verbal and written communication skills
Advanced computer skills and proficient in Microsoft Office
Strong technical aptitude or willingness to learn
Strong interpersonal skills for interacting effectively with key internal and external contacts
Judgment and resourcefulness to solve problems independently
Preferred Qualifications
Bachelors degree preferred
Equal Opportunity Employer
PM22
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