Marketing & Customer Service Rep

4 weeks ago


Austin, United States AZUMA Full time
Description

Job description

As a Customer Service and Marketing Representative with AZUMA Leasing you will be assisting the customer service team with new and existing customers, including but not limited to completing applications online and over the phone, informing customers of the product features and lease terms, and resolving any customer issues. You will also assist with marketing calls, updating records in the system, updating excel spread sheets, and talking to leasing agents and managers.

Summary of essential job functions:

Assist customer service team and make calls to commercial customers, including but not limited to completing applications online and over the phone, informing customers of the product features and lease terms, and resolving any customer issues.

Listen attentively to customer needs and concerns; demonstrate empathy.

Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Fulfills request by clarifying desired information; completing transactions; forwarding requests within the call center metrics.

Sells additional services by recognizing opportunities to up-sell; explaining new product lines

Maintain call center database by entering complete and accurate information.

Communicate effectively with individuals/teams within the company to ensure high quality and timely expedition of customer requests

Maintain apartment community database with current and up to date information.

Process referral checks/vouchers to apartment leasing agents and properties.

Outbound calls to properties or organizations that would refer business.

Assist with all marketing inquires via phone, email, and chat.

Keep up to date on company offers and products.

Complete marketing and competitive surveys as needed.

Support in market research: provide detailed data and market trends.

Arrange for marketing materials to be sent to properties based on results from survey or marketing call.

Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Performs other duties as assigned
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