Front Desk Manager

**Front Desk Manager - Lake Blackshear Resort / GA Veterans State Park**

Cordele, GA **Lake Blackshear Resort & Golf Club / Georgia Veterans State Park,** located in Cordele, Georgia, is looking for an extraordinary **Front Office Manager.** We offer a culture that focuses on teamwork and high levels of customer service with an environment that empowers our team members to exceed guests' expectations. Our ideal candidate will be engaged, hands-on, and prepared to offer "best in class" service Our campus is comprised of 1,308 acres of pine and hardwoods located on a beautiful 8,800 acre cypress lakefront - Lake Blackshear. We offer 82 camp sites (of which many are water front), a pioneer camp area, 3 community shelters and 4 open air picnic pavilions, swimming beach, 3D archery course and a military museum and static military displays of planes, cannons and tanks.

In addition, Lake Blackshear Resort has 88 rooms, villas and lake cabins, a full service fine dining restaurant and bar, seasonal food and entertainment lakeside, conference center, marina with boat rental, 18 hole-golf course, and programed activities.

We are managed by the Southeast's premiere hospitality management company, Coral Hospitality.

**Summary:** This position is responsible for providing the highest degree of hospitality and service possible to our guest in the resort, cabins and camp ground. This includes guest making reservations, greeting as they enter the park (Kiosk), checking in, during their stay and check-out at the conclusion of their stay. This position reports to the Operations Manager and provides Supervision over the Resort Front Desk, Visitor Center Guest Representatives, and Kiosk personnel.

**Duties:**

* Provide supervision to associates to include: hiring, training, corrective action, and providing performance feedback. Establishes standards and procedures for work of Visitor Attendants and Guest Services Associates.

* Schedule all personnel and approve time off request.

* Ensure that each guest receives prompt and courteous reception and service. Ensure all personnel are trained in and practice Service Recovery.

* Ensures all accounting policies and procedures are followed daily.

* Communicates with sales and reservations to ensure all guest room rates and camping rates are correct. Assist in obtaining the highest possible occupancy rate.

* Oversees all group blocks, VIP billing and special request. Attend pre-conference meetings as needed.

* Communicate with Housekeeping to know when rooms are ready for occupancy. Communicate with Engineering to know what units are off market or when they may be expected to be on market.

* Maximizes retail sales in the Hotel Lobby and Visitor Center. Performs purchasing of retail items and insures accurate inventory.

* Know and understand how to troubleshoot any issues with the POS system.

* Assist in establishment and following of budgets and providing needed financial and cost accounting data.

**Education and/or Experience:** 2-3 years leadership experience in a full-service hotel/resort or equivalent experience. Computer literate, good financial skills, able to control costs/labor, sales oriented, be an added value to the leadership team, great written and verbal communication skills, willing to be involved in the marketing and program aspects of the Park, detail oriented, great with guests and employees, able to instill a sense of pride in the Front Desk and Visitor Center teams by training and holding personnel accountable the standards.

***Lake Blackshear Resort is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender (including pregnancy), age, religion, disability, sexual orientation, or veteran status, or any other status or characteristic protected by law.***

***Pre-employment background screening will be conducted.***

***DFWP/EEO/AA/Minorities/Females/Disabled/Veterans***