Strategic Accounts Manager

Overview Does this position interest you? You should apply even if you dont match every single requirement Were known as an auto glass company. Thats the focus of what we do. But beyond the glass, were so much more. Well help you build a fulfilling career and encourage you to have a life. Let us be the best place youll ever work. A Brief Overview The Strategic Accounts Manager owns the direct relationship with the organization's top commercial partners. They work closely with their clients to design and execute best-in-class claims programs that deliver an unrivaled client experience. They are trustworthy representatives of both Safelite and the client organization and are trusted experts in the auto-glass industry, helping clients address critical business needs. By delivering highly consultative services, they help clients solve challenging business problems while increasing Safelite's footprint within client organizations. A key component of the role is collaboration across Safelite and client stakeholders, and using data to uncover problems and drive decision making. SAMs model Safelite's values: a service mindset, a can-do attitude, and a caring heart. What you will do KEY ACCOUNT MANAGEMENT Personally manage a focused portfolio of key and strategic customer relationships, leveraging a large network across the organization and acting as a trusted advisor to the client. Manage business results of several commercial client partners by collaborating with the sales operations team to analyze customer and market trends, monitor financial results, adjust plans as necessary, and optimize resource use. Advise clients on different commercial approaches and negotiate arrangements that deliver value to the business and the client organization. Meet assigned targets for profitable sales volume and strategic objectives for assigned accounts and proactively lead a joint company strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones. CUSTOMER SOLUTION DESIGN Consult with customer representatives at the top management level to identify strategic outcomes; mobilize and lead cross-functional teams to design best-in-class solutions or tailored product and service solutions with appropriate contractual terms to meet mid- to long-term needs at a national/key operating unit level. Align agreements with internal partners before approaching the client to ensure proposals can be met at acceptable profitability, service, and cash flow levels. Use data-driven analyses with sales operations and internal SMEs to identify and implement product and service improvements that enhance business performance for both Safelite and the client organization. RELATIONSHIP DEVELOPMENT & MANAGEMENT Establish productive relationships with key partners in assigned accounts and coordinate with Safelite stakeholders to execute key performance metrics in each client's service level agreement. Develop and maintain relationships with corporate executives of commercial accounts to facilitate expansion, growth, and retention and identify opportunities to increase Safelite's footprint within a client organization. Expand business relationships by growing the number of client stakeholders and connecting them with the right Safelite contacts. BUSINESS DEVELOPMENT Leverage understanding of the commercial market to identify and pursue opportunities to grow Safelite's market presence and share in a sustainable and profitable way. Performs other duties as assigned. Complies with all policies and standards. What you will need Bachelor's Degree or equivalent experience 10+ years strategic sales experience in a business-to-business environment Deep understanding of the commercial market (high proficiency) Experience with complex contract negotiation, development, management and renewal (high proficiency) Strong written and verbal communication skills (high proficiency) Ability to travel up to 40% Customer Focus builds strong customer relationships and delivers customer-centric solutions Strategic Mindset sees future possibilities and translates them into breakthrough strategies Drives Results consistently achieves results and maintains urgency to exceed goals Knows the Buying Influences identifies key buying influences in a complex client environment Data Collection and Analysis analyzes data from multiple sources to deliver client insights Negotiates Strategically/Tactically designs negotiation strategies and guides peers on approaches What you will get Competitive weekly pay and bonus opportunities Total benefits valued at more than $10k, including 401(k) with company matching and medical coverage plans Up to $5,250 in tuition reimbursement per year Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be part of a work family that values collaboration, innovation and dedication, we're the right company for you. #LI-LS1 #LI-REMOTE -- Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'. Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers. Benefit amounts are estimates only. Actual values depend on benefit elections during enrollment. This position description is not all-inclusive. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws. Other qualifications may be required to ensure employment eligibility. #J-18808-Ljbffr