Service Manager

4 weeks ago


Dayton, United States Truck Country Full time

Summary:

This individual will be responsible for the complete operation of the Service Department. He/she must work with the General Manager to strive to grow the department and make necessary decisions to maintain a profitable Service Department. The Service Manager will direct, and coordinate activities concerned with repair and maintenance of diesel engine vehicles, and operation and maintenance of truck service facilities by performing the following duties personally or through subordinate supervisors.

Duties and Responsibilities:

  • Develop, monitor, and report on performance metrics including revenue, profitability, and efficiency.
  • Build and grow customer base and relationships.
  • Respond to customer concerns.
  • Plan and prepare work schedules and assign employees to specific duties.
  • Communicate policies, procedures, and company/department goals to employees.
  • Collaborate with the Training Department to develop skills and competencies of employees.
  • Assure compliance with safety protocols and procedures.
  • Demonstrate a high standard of professionalism in representing the Company to employees and customers.
  • Develop and implement a service growth plan and budget.

Minimum Qualifications:

  • Previous supervisory experience in Truck Service a must.
  • Experience with Proceed strongly encouraged
  • Highly effective verbal and written communication.
  • Excellent customer service skills and professional demeanor
  • Ability to establish and maintain effective working relationships with customers, vendors, and employees.
  • Valid Driver's License

Truck Country / Stoops Freightliner-Western Star Offers:

  • Competitive Salary
  • Comprehensive Benefit Package
  • 401K Plan with Company Match

Truck Country / Stoops Freightliner-Western Star is one of the largest Freightliner and Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Iowa, Indiana, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.

Truck Country / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.

Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply.


  • Service Manager

    4 weeks ago


    Dayton, United States Tesla Full time

    **Service Manager** ????Vehicle Service????Dayton, Ohio?? ID117138???? Teslas Service Managers are the leaders of our service teams. In this role, you will be responsible for delivering an impeccable service experience to each and every Tesla customer while preparing Tesla Service teams to meet the needs of our Model 3 customers and beyond. Expectations and...

  • Service Manager

    3 weeks ago


    Dayton, United States Rollins Full time

    ** Service Manager** **Job Category****:** Operations Leadership **Requisition Number****:** SERVI021679 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work and play.** Orkin, the leader in the pest control industry is seeking an Experienced, Dynamic **Service Manager** who understands...

  • Service Manager

    3 weeks ago


    Dayton, United States Rollins Full time

    ** Service Manager** **Job Category****:** Operations Leadership **Requisition Number****:** SERVI021679 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work and play.** Orkin, the leader in the pest control industry is seeking an Experienced, Dynamic **Service Manager** who understands...

  • Service Manager

    1 week ago


    Dayton, United States Rollins Full time

    ** Service Manager** **Job Category****:** Operations Leadership **Requisition Number****:** SERVI021679 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work and play.** Orkin, the leader in the pest control industry is seeking an Experienced, Dynamic **Service Manager** who understands...

  • Service Manager

    2 weeks ago


    Dayton, Ohio, United States Cintas Full time

    Requisition Number: 174681Job DescriptionCintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a...

  • Service Manager

    1 week ago


    Dayton, United States Cintas Full time

    Requisition Number: 174681 Job Description Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues;...

  • Service Manager

    1 week ago


    Dayton, Ohio, United States Cintas Full time

    Requisition Number: 174681Job DescriptionCintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a...

  • Service Manager

    2 weeks ago


    Dayton, United States Cintas Full time

    Requisition Number: 174681 Job Description Cintas is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues;...

  • Service Manager

    3 weeks ago


    Dayton, United States Truck Country Full time

    Summary: This individual will be responsible for the complete operation of the Service Department. He/she must work with the General Manager to strive to grow the department and make necessary decisions to maintain a profitable Service Department. The Service Manager will direct, and coordinate activities concerned with repair and maintenance of diesel...


  • Dayton, United States University of Dayton Full time

    Are you a payroll professional with experience building key relationships, fostering collaborations, and effecting change with payroll processes? Then consider the University of Dayton's Manager of Payroll Services position where you can be part of a Manager, Payroll, Processing, HRIS, Customer Service, Operations, Education, Business Services

  • HVAC Service Manager

    3 weeks ago


    Dayton, United States Gpac Full time

    HVAC Service ManagerA highly established local Contractor is looking to fill an HVAC Service Manager position. This company has many years of proven excellence and shows no signs of slowing down!!Excellent PayExcellent BenefitsProfessional GrowthGreat company cultureMUST HAVE as HVAC Service Manager7+ years experience in residential and light commercial...


  • Dayton, United States Gpac Full time

    HVAC Service ManagerA highly established local Contractor is looking to fill an HVAC Service Manager position. This company has many years of proven excellence and shows no signs of slowing down!!Excellent PayExcellent BenefitsProfessional GrowthGreat company cultureMUST HAVE as HVAC Service Manager7+ years experience in residential and light commercial...


  • Dayton, United States Miller Full time

    We are currently seeking a skilled Customer Service Manager to join our team in Dayton, NJ. - Direct Hire - On-site - Dayton, NJ 08810 - Morning shift - 8:00am-5:00pm - 110k yearly **Responsibilities**: - Investigates and resolves customer issues such as delayed backorders, conducting root cause analysis to implement improvements with cross-functional...


  • Dayton, United States AAA Cooper Transportation Full time

    AAA Cooper Transportation, founded in 1955, is an asset based multi-regional trucking company providing less-than-truckload, truck load, dedicated contract carriage, brokerage and international services. With directly operated facilities in the Southeast, Southwest, Midwest and Puerto Rico and partners carriers with coverage into Canada, Mexico and across...


  • Dayton, United States University of Dayton Full time

    Position Summary: Are you a payroll professional with experience building key relationships, fostering collaborations, and effecting change with payroll processes? Then consider the University of Dayton's Manager of Payroll Services position where you can be part of a collaborative team environment working for an employer that is proud to be named the Best...


  • Dayton, United States University of Dayton Full time

    Position Summary: Are you a payroll professional with experience building key relationships, fostering collaborations, and effecting change with payroll processes? Then consider the University of Dayton's Manager of Payroll Services position where you can be part of a collaborative team environment working for an employer that is proud to be named the Best...


  • Dayton, United States Mauser Packaging Solutions Full time

    This position is responsible for leading all team efforts while ensuring balance between excellent customer service performance and inventory management. Oversight includes metrics tracking, analyzing data and developing action plans for continuous improvement, while striving to improve overall customer satisfaction.Responsibilities: Investigates and...


  • Dayton, United States Mauser Packaging Solutions Full time

    This position is responsible for leading all team efforts while ensuring balance between excellent customer service performance and inventory management. Oversight includes metrics tracking, analyzing data and developing action plans for continuous improvement, while striving to improve overall customer satisfaction.Responsibilities: Investigates and...


  • Dayton, United States Somfy Systems Inc Full time

    Job DescriptionJob DescriptionCompany DescriptionSomfy is the world leader in manufacturing of specialized motors and electronic controls for residential and commercial interior and exterior window covering markets. For more than three decades, engineers at Somfy have been designing products to motorize interior and exterior window coverings such as interior...


  • Dayton, United States Somfy Systems Inc Full time

    Job DescriptionJob DescriptionCompany DescriptionSomfy is the world leader in manufacturing of specialized motors and electronic controls for residential and commercial interior and exterior window covering markets. For more than three decades, engineers at Somfy have been designing products to motorize interior and exterior window coverings such as interior...