Associate Service Manager

**Associate Service Manager - Arlington, VA**

????Vehicle Service????Arlington, Virginia?? ID115171???? **The Role**

Teslas Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers.

**Responsibilities**

* Our Associate Service Managers must assist in the daily operations of the Service Center to ensure the delivery excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.

+ Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go above and beyond for our customers. As an Associate Service Manager, you will coach your team to elevate their customer service approach and assist the team in developing and implementing appropriate standards and processes to continuously elevate the overall service experience.

+ People: Our Associate Service Managers lead by example, and we expect you to put your teams success before your own. Your team will look to you to champion open communication, active problem solving, and a positive work environment. You must have the ability to inspire and coach your team to meet both daily and strategic goals, and partner with the Service Manager to ensure the development and growth of your team.

+ Operational excellence: As an Associate Service Manager, you must understand every aspect of your service centers performance, and work with our Service leaders to increase efficiency and drive continuous improvement in all aspects of operations. You must actively facilitate exceptional team performance and partner with your team to identify and remove waste in operational processes. We expect you to promote safety, efficiency, quality, and overall excellence in all of your actions and decisions.

+ Financials: Our Associate Service Managers are expected to understand our business, know their numbers and ensure excellence in the centers daily operations to achieve specific goals in productivity, quality, output, cost as well as revenue / margin where applicable

* Our Associate Service Managers act in the best interest of Tesla at all times. You must have a passion for our mission, our people, and our customers.

* Technical acumen is required you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures.

* Attitude and approach is everything. You must:

+ Be a leader and a team-player.

+ Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.

+ Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.

+ Be self-aware, flexible and open-minded.

+ Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset.

+ Be an advocate for your customers and your team. Your success depends on theirs.

**Requirements**

* Educational experience: Bachelors degree or equivalent professional experience.

* Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not required.

* Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities.

* preferred.

**Employee Benefits**

Full benefits from day 1 for you and your eligible dependents

Aetna PPO and HSA plans (including infertility and transgender coverage)

2 medical plan choices with $0 paycheck contribution

Vision & dental plans (including orthodontic coverage)

Healthcare and Dependent Care Flexible Spending Accounts

Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA

Company paid Life, AD&D, short-term and long-term disability

401(k) match, Employee Stock Purchase Plans, and other financial benefits

Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays

Back-up childcare and employee discounts

Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance

Voluntary Identity Theft and Legal Services plans

Adoption and surrogacy benefits

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**Associate Service Manager - Arlington, VA**

???? Vehicle Service ???? Arlington, Virginia ?? ID 115171 ???? Full-time **The Role**

Teslas Associate Service Managers are responsible for driving excellent results in customer service and operational efficiency in our service centers.

**Responsibilities**

* Our Associate Service Managers must assist in the daily operations of the Service Center to ensure the delivery excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.

+ Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go above and beyond for our customers. As an Associate Service Manager, you will coach your team to elevate their customer service approach and assist the team in developing and implementing appropriate standards and processes to continuously elevate the overall service experience.

+ People: Our Associate Service Managers lead by example, and we expect you to put your teams success before your own. Your team will look to you to champion open communication, active problem solving, and a positive work environment. You must have the ability to inspire and coach your team to meet both daily and strategic goals, and partner with the Service Manager to ensure the development and growth of your team.

+ Operational excellence: As an Associate Service Manager, you must understand every aspect of your service centers performance, and work with our Service leaders to increase efficiency and drive continuous improvement in all aspects of operations. You must actively facilitate exceptional team performance and partner with your team to identify and remove waste in operational processes. We expect you to promote safety, efficiency, quality, and overall excellence in all of your actions and decisions.

+ Financials: Our Associate Service Managers are expected to understand our business, know their numbers and ensure excellence in the centers daily operations to achieve specific goals in productivity, quality, output, cost as well as revenue / margin where applicable

* Our Associate Service Managers act in the best interest of Tesla at all times. You must have a passion for our mission, our people, and our customers.

* Technical acumen is required you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures.

* Attitude and approach is everything. You must:

+ Be a leader and a team-player.

+ Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.

+ Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.

+ Be self-aware, flexible and open-minded.

+ Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset.

+ Be an advocate for your customers and your team. Your success depends on theirs.

**Requirements**

* Educational experience: Bachelors degree or equivalent professional experience.

* Prof