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Customer Service Associate
2 months ago
Hudson County Community College Position Vacancy Notice Customer Service Associate, Spanish Speaking Part-Time, NHC/JSQ Posting date: June 3, 2024 THE OPPORTUNITY: This is an exciting time to be a part of the HCCC community. The College recently launched its 2021-24 Strategic Plan, aligning with the College’s 50th anniversary in 2024. HCCC has been recognized for its commitment to diversity and inclusion and has received various awards, including the 2021 ACCT Northeast Region Equity Award and the Higher Education Excellence in Diversity (HEED) Award. Department Introduction The School of Continuing Education and Workforce Development offers a wide variety of non-credit classes, courses, seminars, and training sessions for the community, focusing on revitalizing careers, upgrading skills, and growing businesses. Position Summary/Job Description Provide Continuing Education program information to current and prospective students and the general public. Provide registration services to Continuing Education students; assist students in completing and processing forms and records required by the College. Safeguard student information and documents consistent with College policies and FERPA guidelines. Participate in Continuing Education and College events, recruiting outings, workshops, and fairs as needed. Participate in team briefings and keep updated on current course offerings, procedures, and program changes. Learn about the different Continuing Education offerings by attending classes as needed. Work closely with program coordinators to support the creation of new and existing courses. Contact students to inform them of schedule changes and/or class cancellations. Complete data entry and other daily tasks consistent with the policies and processes of the College and Continuing Education. Remain flexible and adaptable in work schedules and assignments as defined by the College and departmental needs. Travel to both our Journal Square and North Hudson offices. Perform other related activities as required. Required/Minimum Qualifications Detail-oriented, punctual, and a self-starter. Effective communication, interpersonal skills, and organizational abilities. Bilingual (English & Spanish) required. Ability to identify problems and proactively fix them. Demonstrate conflict resolution ability and experience working with deadlines. Preferred Qualifications Three years of work experience. Associate’s Degree. Computer literate with strong working knowledge of Microsoft Office Suite including Outlook, Word, Excel, and experience with Ellucian (formerly Datatel) Colleague or similar higher education platform preferred. #J-18808-Ljbffr
