
Customer Service Representative
4 weeks ago
Communications infrastructure is all around you; from the tower your cell phone talks to, to the point of sale systems at your grocery store and gas station, the wifi system that your TV, Roku, or gaming system connects to, and the camera, security, and alarm systems at your local bank. Loop Internet is building a state of the art fiber optic network that will connect hundreds of thousands of homes and businesses with incredible speeds that will create unimaginable opportunities to the residents and organizations in our communities.Loop Internet is a rapidly growing regional fiber optic communications company. We're proud of our team and the positive, supportive culture we're building. We're scaling our team and we want you to join us
We are seeking someone with a passion to help people to join our team as a Customer Service Representative. In this role, you will handle both inbound and outbound customer contacts.
We're looking for top-tier talent and provide you with the tools and flexibility you need to thrive and deliver lasting impact.
What You'll Be Doing
- Respond promptly to customer inquiries through phone calls, emails, and online tickets, addressing issues related to internet services, billing, and technical support.
- Assist customers in navigating our website and online portals, helping them with account management, service upgrades, and troubleshooting common internet connectivity problems.
- Collaborate with the sales and operations team to ensure a seamless customer experience.
- Collaborate with the technical support team to escalate and resolve more complex internet service issues effectively.
- Process customer orders for new internet connections, upgrades, and cancellations, ensuring accuracy in billing and account information.
- Maintain a friendly and helpful demeanor, creating a welcoming atmosphere for customers.
- Stay informed about our products and services to provide accurate information to customers.
- Proactively communicate with customers about planned maintenance, service outages, and any relevant updates to ensure transparency and customer satisfaction in the event of disruptions.
- This is for a shift that includes evenings and weekends.
- High school diploma or equivalent
- Excellent interpersonal and communication skills.
- Previous experience in customer service or a related field is a plus, but not required.
- Strong attention to detail and organizational abilities.
- Ability to work in a fast-paced and evolving environment.
- Basic computer skills and a willingness to learn our internal systems.
- A positive attitude and a genuine desire to help customers.
- Work a flexible schedule.Reliable source of transportation to get to and from work.
- Ability to pass a drug screen and background check
$18 - $22 an hour
Benefits include: medical, 401k, paid sick time, paid vacation time, paid personal time, paid company holidays
All tools provided by Loop and drinks/snacks provided on the job
-
Customer Service Representative
2 weeks ago
Scranton, United States Azek Company Full timeAs a Contact Center Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional white-glove service across multiple communication channels, including inbound phone calls, chat, and email. Yo Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Skills
-
Customer Service Representative
4 weeks ago
Scranton, United States Redner's Markets Full timeTo provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities. ESSENTIAL JOB FUNCTIONS: 1) Promote customer goodwill by providing high standards of custo Customer Service Representative, Customer Service, Representative, Operations, Store Manager, Front End,...
-
CUSTOMER SERVICE REPRESENTATIVE
1 week ago
Scranton, United States Family Dollar Full timeFamily Dollar - 701 PRESCOTT AVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...
-
Customer Service Representative
5 days ago
Scranton, Pennsylvania, United States Burlington Full timeCashiers are the backbone of Burlington's success, providing a world-class shopping experience for our customers.As a Customer Service Representative, you will be responsible for:Delivering outstanding customer service through effective communication and problem-solving skillsAccurately processing transactions and handling cash and creditProcessing layaways,...
-
Customer Service Representative
12 hours ago
Scranton, Pennsylvania, United States Walmart Full timeDo you enjoy working with people and helping them find what they need? We're looking for a skilled Customer Service Representative to join our team as a Grocery Associate. In this role, you'll be responsible for providing exceptional customer service and ensuring that our customers have an excellent shopping experience.You'll have the opportunity to work in...
-
Customer Service Representative
5 hours ago
Scranton, Pennsylvania, United States Walmart Full timeDo you enjoy working with people and helping them find what they need? We're looking for a skilled Customer Service Representative to join our team as a Grocery Associate. In this role, you'll be responsible for providing exceptional customer service and ensuring that our customers have an excellent shopping experience.You'll have the opportunity to work in...
-
Customer Service Representative
36 minutes ago
Scranton, Pennsylvania, United States OneSource Staffing Solutions Full timeOneSource Staffing Solutions is seeking a skilled Customer Service Representative to join our team on a short-term basis. This role offers the perfect opportunity for individuals looking to supplement their income during the holiday season.Job ResponsibilitiesProviding excellent customer service skills to ensure a positive experience for clients and...
-
Customer Service Representative
6 days ago
Scranton, Pennsylvania, United States That's Great News Full timeAt That's Great News, we are seeking a Customer Service Representative to provide exceptional support to our clients. The estimated salary for this role is $45,000 - $60,000 per year.Job Description:The primary responsibility of this position is to provide accurate and timely product information to customers. This includes troubleshooting and resolving event...
-
Customer Service Representative
5 days ago
Scranton, Pennsylvania, United States Residence Inn Scranton Full timeAbout UsHighgate Hotels is a leading real estate investment and hospitality management company.Job DescriptionThe Customer Service Representative will be responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout.ResponsibilitiesAnswer inquires from guests regarding restaurants,...
-
Customer Service Representative
3 weeks ago
Scranton, United States AZEK Company Inc. Full timePOSITION SUMMARY: As a Contact Center Customer Service Representative, you will be the first point of contact for our valued customers, providing exceptional white-glove service across multiple communication channels, including inbound phone calls, chat, and email. Your role will be focused on delivering top-tier support while guiding customers through their...
-
High Volume Customer Service Representative
4 weeks ago
Scranton, United States Adecco US, Inc. Full timeAdecco is seeking High-Volume Customer Service Representatives for immediate openings with a local client in Scranton, PA. Weekly pay starting at $21.00 per hour and competitive benefits with options such as medical, dental, vision, and 401(k). Apply now! As a High-Volume Customer Service Representative, you will manage a high volume of inbound and outbound...
-
Customer Service Representative Specialist
5 days ago
Scranton, Pennsylvania, United States Adecco US, Inc. Full timeAdecco US, Inc. is seeking skilled professionals for High-Volume Customer Service Representative positions with a local client in Scranton, PA.**Job Summary:**We are looking for individuals who can manage a high volume of inbound and outbound calls regarding client accounts, answer any questions, update account information, and provide customer support in a...
-
Customer Service Representative
3 weeks ago
Scranton, United States Exceller Inc Full timeWe provide aggressive marketing and advertising campaigns for national accounts in Harrisburg. We provide customers with the everyday value and uncompromising customer service that has made us so successful. We are accepting applications for entry level customer service & account management positions for our recent office expansions. Be a part of an...
-
Customer Service Representative
3 weeks ago
Scranton, United States Exceller Inc Full timeENTRY LEVEL POSITIONS OPEN! ENTRY LEVEL REPRESENTATIVES CUSTOMER SERVICE ASSOCIATES! Our Training Program: One on one Training Competitive Commissions + Bonus' Entry Level ($400-$700 weekly) Training Managers ($700-$1,000 weekly) Assistant Managers - 50K + Managers - 80K + We are one of the fastest and most successful marketing and advertising firms in...
-
Customer Service Representative
6 days ago
Scranton, Pennsylvania, United States Domino's Pizza LLC Full timeCompany OverviewDomino's Pizza LLC is a leading player in the fast-food industry, renowned for its high-quality pizzas and excellent customer service. Our mission is to provide an exceptional dining experience to our customers, fostering a positive and engaging atmosphere in all our stores.Job SummaryWe are seeking a skilled Customer Service Representative...
-
Customer Service Representative
3 hours ago
Scranton, Pennsylvania, United States Michael's Inc Full timeCompany OverviewMichaels Inc. is a leading arts and crafts retailer dedicated to providing a wide range of creative products and services to customers.Job DescriptionAs a Team Member at Michaels, you will be responsible for delivering exceptional customer service by:Helping customers find the products they need;Providing a fast and friendly checkout...
-
Customer Service Representative
15 hours ago
Scranton, Pennsylvania, United States Best Buy Full timeOur Sales Associates are the face of Best Buy, and as such, they play a critical role in creating memorable customer experiences. This is a unique opportunity to join a dynamic team that is passionate about delivering exceptional customer service and building lasting relationships with our customers.What You'll Do:Develop strong relationships with customers...
-
Customer Service Representative Call Center Job Opportunity
16 minutes ago
Scranton, Pennsylvania, United States The AZEK Company Full timeThe AZEK Company is seeking a talented Customer Service Representative to join our dynamic Contact Center team. As the first point of contact for valued customers, you will provide exceptional service across multiple communication channels.This role requires strong communication and listening skills, as well as the ability to multitask and manage customer...
-
Customer Service Representative
16 hours ago
Scranton, Pennsylvania, United States H&R Block Full timeAt H&R Block, we strive to provide exceptional client experiences through personalized service and expert guidance. Our team of professionals is dedicated to making a meaningful difference in the lives of our clients.We believe that every individual deserves access to accurate and reliable tax advice, which is why we're committed to building strong...
-
Scranton, United States The AZEK Company Full timeJoin Our Team and Put Your Building Expertise to Work! Are you a skilled carpenter, contractor, electrician, plumber, machinist, mechanic or construction professional looking for a dynamic career that values your technical knowledge? The AZEK Company in Scranton PA, is hiring a Technical Customer Service Representative to provide expert guidance and support...