Security Officer II
1 month ago
The Security Officer II provides security and protection for guests, employees, and the property. Maintains crowd control, prevents theft, and discourages altercations in a high-volume atmosphere. The Security Officer II works in an efficient and professional manner while maintaining a positive attitude and delivering superior guest service at all times. The role sets the standard for venue Security through on-the-job interaction and demonstration.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Provides security and protection for our guests, employees, and company property
- Maintain up to date knowledge of hotel and company executives
- Inform management of any complaint, comments or incident
- Appear in dress code for all shifts at your scheduled time
- Alert and get approval for any and all breaks, leave of rotation or duties in which you cannot perform at the time they were assigned to you
- Administer first aid and assists injured guests or employees
- React professionally and rationally in emergency and pressure situations
- Be attentive to all company related events and upcoming venues and changes
- Keep a proper and professional appearance and attitude
- Maintain and promote a friendly atmosphere for customers and staff
- Comply with added hours or time frame after scheduled shift as needed
- Circulate among guests and employees to preserve order and protect property
- Ensure that proper authorities are contacted
- Upholds law and order in the hotel in conjunction with local law enforcement
- Remains alert for any suspicious persons or activities
- Reports any safety hazards immediately to Maintenance and/or Management
- Answers all guest questions and furnishes detailed information on casino facilities, attractions, retail shops, and food and beverage locations
- Follows radio communication procedures and corresponding codes
- Reacts professionally and rationally in emergency and pressure situations
- Restrains intoxicated, disorderly, or insubordinate guests and alerts management immediately
- Follows the established procedures for escorting and assisting necessary employees to cash control
- Communicates professionally with all management
- Promotes and practices safety awareness and behavior, adhering to all safety standards
- Directs emergency vehicles when called upon
- Assists and/ or completes additional tasks as assigned
- Hospitality experience preferred
- Proof of eligibility to work in the United States
- 21+ years of age
- Maintain a professional, neat and well-groomed appearance adhering to Company standards
- Possession of or the ability to possess all state required work cards for the position
The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
- Excellent written and verbal communication skills required
- Ability to keep an open and objective view
- Ability to maintain composure and stay focused
- Must have strong problem-solving skills
- Ability to write reports, business correspondence, and procedure manuals
- Ability to work under pressure
- Must have good positive energy throughout the day
- Must be able to read and print legibly
- Must be able to sit and/or stand for extended periods of time
- Must be observant and quick to respond to various situations
- Must be able to move quickly
- Must be able to push and lift up to 50 lbs.
- Small to Medium office environment
- Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
- Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
- May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
- Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
- Ability to maintain a high level of confidentiality
- Ability to handle a fast-paced, busy, and somewhat stressful environment
About Us
ABOUT TAO GROUP HOSPITALITY
Tao Group Hospitality delivers distinctive culinary and premium entertainment experiences through its portfolio of restaurants, nightclubs, lounges, and daylife venues. Tao Group Hospitality acquired Hakkasan Group in April 2021. The combined company operates over 80 branded locations in over 20 markets across four continents and features a collection of widely recognized hospitality brands. These include TAO, Hakkasan, OMNIA, Marquee, LAVO, Beauty & Essex, Wet Republic, Yauatcha, Ling Ling, Cathdrale, Little Sister, The Highlight Room, Sake No Hana, Jewel, and more. Tao Group Hospitality is part of Mohari Hospitality, an investment firm focused on the luxury lifestyle and hospitality sectors.
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