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Inbound Customer Service Representative
3 months ago
**Inbound Customer Service Representative**
CAROUSEL_PARAGRAPH
*
Tampa, Florida
*
DOP
*
2807015
**
Share Job**
** Job Description**
*******************Onsite JobFair**************************
**When: Tuesday, February 22, 2022**
**Time: 9 Am to 5 PM EST**
**Address: 6700 Lakeview Center Dr, Tampa FL 33619**
******************Walk Ins are welcome*********************
**If you're interested send your resume today to LA20293865@wipro.com**
Bring a Mask and your documentation for the on the spot hiring event
Save Time by Pre-registering for the event:
**Position:**
Customer Service Representative - Onsite
**Position Location:**
Tampa, Florida
Wipro is seeking
individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.
Wipro is a leading global IT solutions and services company with over 200,000 dedicated employees serving clients across six continents and seventy countries.
We offer a strong compensation package that includes competitive hourly pay, the ability to earn overtime, bonus, and day on benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
As an Inbound Customer Care Representative, you will be answering inbound calls from individuals who have student loans with this company. You will deliver a unique customer service experience utilizing your effective questioning and listening skills to determine the customer's needs and concerns and ensuring a high level of customer satisfaction. This will involve providing excellent customer service support and answering calls to properly handle account requests.
We are looking for individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills
**Core Responsibilities:**
* Handling incoming requests from borrowers in a professional and timely manner
* Anticipating the borrowers' needs and providing recommendations in order to deliver appropriate solutions to them
* Provides high quality service to achieve maximum satisfaction by resolving the query at first contact where possible
* Take ownership and initiative to complete necessary research and caller follow up or direct the caller to the appropriate department for resolution
* Delivers what is promised in line with the callers expectations
* Responsible for achieving individual key performance indicators while maintaining appropriate operational risk control and compliance in all activities
* Compile and process caller information
* Processing applications
* Perform additional duties as needed
**About Wipro and what we offer to you:**
* Competitive Hourly pay rate
* Day 1 benefits including Medical, Dental, Vision
* 2 paid breaks
15 minutes each
* 1 hour unpaid lunch
* Training4 weeks of training
* 1 week of Nesting/controlled calls with lots of support
* Internal growth and even created our own recommendations list to help you grow
* Inbound calls
* No cold calling
**Experience:**
* 1 - 3 years' of experience in a customer service related field
* Excellent computer skills
* Intermediate typing skills, including 10-key operation by touch
* Schedule flexibility required
**Education:**
* High School/GED required; Associates Degree preferred
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