Director of Managed Services
3 weeks ago
The Director of Managed Services will oversee the operational aspects of our client engagements, ensuring high-quality service delivery, client satisfaction, and continuous improvement. The Director promotes the philosophy and mission of the agency by performing the following duties.
Duties and Responsibilities:
Client Relationship Management:
Serve as the primary point of contact for key nonprofit clients, building strong relationships and understanding their unique needs.
Collaborate with clients to develop customized service plans tailored to their specific requirements and objectives.
Proactively address client concerns, provide regular updates, and ensure client satisfaction with our services.
Team Leadership and Development:
Lead and motivate a team of managed services professionals, including project managers, administrators, and specialists.
Provide coaching, guidance, and professional development opportunities to team members to enhance their skills and capabilities.
Foster a culture of accountability, collaboration, and continuous improvement within the managed services team.
Service Delivery and Quality Assurance:
Oversee the execution of service delivery according to established standards and best practices.
Monitor key performance indicators (KPIs) and metrics to assess the effectiveness and efficiency of service delivery.
Implement quality assurance processes and mechanisms to ensure consistently high-quality outcomes for clients.
Operational Excellence and Efficiency:
Drive operational excellence and efficiency within the managed services function, optimizing processes and workflows to maximize productivity and value.
Identify opportunities for automation, process improvement, and technology enhancements to streamline operations and deliver greater value to clients.
Ensure compliance with relevant regulations, industry standards, and best practices in nonprofit administration.
Strategic Planning and Growth:
Collaborate with senior leadership to develop and execute strategic initiatives aimed at expanding our managed services offerings and growing our client base.
Identify market trends, emerging needs, and competitive opportunities to inform strategic decision-making and business development efforts.
Contribute to the development of marketing collateral, proposals, and presentations to promote our managed services capabilities to prospective clients.
Education/Experience:
Bachelor's degree in business administration, nonprofit management, or a related field; advanced degree preferred.
Proven experience (4+ years) in a leadership role overseeing managed services, client services, or operations, preferably within the nonprofit sector.
Strong understanding of nonprofit administration, including financial management, human resources, and technology support.
Excellent communication, interpersonal, and relationship-building skills, with the ability to interact effectively with nonprofit leaders and stakeholders.
Demonstrated leadership and team management abilities, with a track record of inspiring and developing high-performing teams.
Strategic thinker with the ability to translate client needs and market insights into actionable plans and initiatives.
Results-oriented mindset with a focus on delivering exceptional service, driving continuous improvement, and achieving business objectives.
#J-18808-Ljbffr
-
Assistant Director of Residential Services
3 days ago
Utica, United States The Arc Oneida-Lewis Full timeJob DescriptionJob DescriptionThe Arc Oneida-Lewis Chapter is seeking to fill a new role! In this position you will assist in the planning, directing and coordinating of all activities within the Residential Division. You will ensure that the established goals and objectives of the agency and the division are accomplished. You will need to recommend and...
-
Sales & Marketing Director
2 weeks ago
Utica, United States Comfort Inn of Utica Full timeDirector of Sales & MarketingJob DescriptionThe Director of Sales and Marketing is responsible for the daily sales efforts and the overall positioning of the hotel, brand communication, and the development of customers for the property including Rooms, Meetings, and Events. The DOSM is responsible for rental revenue, market performance, advertising,...
-
Director of Compliance
3 days ago
Utica, United States Kelberman Full timeDirector of Compliance & Risk Management Exempt/Non-Exempt Exempt Hiring Manager(s) Location Kelberman Utica About the Organization Kelberman is a leading provider of autism services for children, adults and families in the Mohawk Valley and Central New York. Required Skills & Abilities Education & Experience Physical/Mental Demands Compensation We are an...
-
Director of Nursing
10 hours ago
Utica, United States National Health Care Associates Full timeAre you an Assistant Director of Nursing or Director of Nursing in a skilled nursing facility, ready for a change to an organization with a great culture that values its caregivers and other staff? The Pines at Utica, a member of the National Health Care Associates family of facilities, is currently seeking a Director of Nursing to bring their knowledge,...
-
Sales Director
6 hours ago
Utica, United States Comfort Inn of Utica Full timeBenefits:401(k) Retirement SavingsEmployee travel discountsBlue Cross Health InsuranceBlue Cross Prescription CoveragePaid time offSick time offParental leaveFull Job Description:Director of Sales & Marketing We are looking for an experienced individual who knows the Macomb County local market, especially the Government, Corporate & Group markets, and who...
-
Food Services Director
4 days ago
Utica, United States Utica Rehabilitation & Nursing Center Full timeUtica Rehabilitation & Nursing Center - New Hire Rate: (Make up To $24/hr - $26/hr) We offer the Following: Premium Compensation Great Benefits Package Fun, Family-Like Team, and Atmosphere! Work in a Beautifully Remodeled Office Professional Growth & Stability Innovative Training Programs Benefits: 401(k) Dental insurance Health insurance Paid time...
-
Camp Health Director
4 days ago
Utica, United States Kelberman Full timePosition RequirementsPosition Director of Health and Safety Exempt/Non-Exempt Non-Exempt Hiring Manager(s) Kaylyne Samways About the Organization The Kelberman Center is the leading provider of autism services for children, adults and families in the Mohawk Valley and Central New York.We provide comprehensive programming and services for people throughout...
-
Care Management Supervisor
3 days ago
Utica, United States ICAN Inc Full timeJob DescriptionJob DescriptionThe Care Management Supervisor oversees all care management staff and all activities related to the development and implementation of individualized plans of care. Adheres to and promotes the philosophy and missions of the company by performing the following duties.Duties & Responsibilities: Responsible for day-to-day oversight...
-
Clinic Director
5 days ago
Utica, United States Helio Health Full timeOverview Helio Health is on a mission to treat and promote recovery from the effects of substance use, mental health disorders, and other behavioral healthcare issues. To support the mission of Helio Health, Inc., we are looking to hire a Clinic Director working a Full-Time schedule to provide coverage supervising and leading our staff to deliver...
-
Care Management Supervisor
15 hours ago
Utica, United States ICAN Inc Full timeJob DescriptionJob DescriptionThe Care Management Supervisor oversees all care management staff and all activities related to the development and implementation of individualized plans of care. Adheres to and promotes the philosophy and missions of the company by performing the following duties.Duties & Responsibilities: Responsible for day-to-day oversight...
-
Camp Aquatics Director
5 days ago
Utica, United States Kelberman Full timePosition RequirementsPosition Aquatics Director Exempt/Non-Exempt Non-Exempt Hiring Manager(s) Kaylyne Samways About the Organization The Kelberman Center is the leading provider of autism services for children, adults and families in the Mohawk Valley and Central New York. We provide comprehensive programming and services for people throughout all phases...
-
Medical Director
1 month ago
utica, United States Premise Health Full timePremise Health is seeking a full time Medical Director to provide primary care and clinical leadership at their direct primary care clinic in Utica, IL This position offers a $25,000 sign on bonus What makes this opportunity unique: Practice evidence based medicine where you are not paid for production Bottom line is measured by the quality of patient...
-
Installation Service Manager
1 week ago
Utica, United States Service Pros Installation Group, Inc. Full timeJob Type Full-time Description About Service Pros Installation Group: Service Pros Installation Group is a family-owned business headquartered in Charlotte, North Carolina working as an exclusive provider of installation services for Lowe's Home Improvement. With workrooms across the Southeast, Northeast, and Midwest, we are committed to ensuring all our...
-
Installation Service Manager
2 weeks ago
Utica, United States Service Pros Installation Group, Inc. Full timeJob DescriptionJob DescriptionDescription:About Service Pros Installation Group:Service Pros Installation Group is a family-owned business headquartered in Charlotte, North Carolina working as an exclusive provider of installation services for Lowe's Home Improvement. With workrooms across the Southeast, Northeast, and Midwest, we are committed to...
-
Installation Service Manager
2 weeks ago
Utica, United States Service Pros Installation Group, Inc. Full timeJob Type Full-time Description About Service Pros Installation Group: Service Pros Installation Group is a family-owned business headquartered in Charlotte, North Carolina working as an exclusive provider of installation services for Lowe's Home Improvement. With workrooms across the Southeast, Northeast, and Midwest, we are committed to ensuring all our...
-
Clinical Services Manager
3 days ago
Utica, United States The Arc Oneida-Lewis Full timeJob DescriptionJob DescriptionThe Clinical Services Manager will oversee the provision of all Agency Early Intervention and Related Services offered to children in Oneida and Lewis counties. This includes, but is not limited to, hiring and supervision of clinical Early Intervention and Related Services staff, analyzing and evaluating reports concerning...
-
Automotive Assistants
5 days ago
Utica, United States Mavis Tire Supply Full timeMavis Tires & Brakes at Discount Prices - Automotive Assistants & Service ManagersPut your career into high gear with Mavis Tires & Brakes at Discount Prices! We're looking for full-time Automotive Assistants and Service Managers to join Team Mavis at one or our state-of-the-art automotive service and retail tire sales centers in the Utica, NY area. With...
-
Hotel Guest Services Agent
3 days ago
Utica, United States Comfort Inn of Utica Full timeComfort Inn located in Utica, MI seeks a positive, service-oriented, energetic and self-motivated Guest Services Agent to join our award winning team on a full-time or part-time basis. The Guest Services Agent will report to the Assistant Manager and will work closely with the Front Office team as well as other departments of the hotel. The successful...
-
Case Manager
1 day ago
Utica, United States Rescue Mission of Utica NY Full timeJob Summary The Case Managers will assist individuals with identifying barriers to housing stability and engage in goal planning that aims to link unsheltered homeless and vulnerable clients to the resources and skills that they need to achieve temporary housing and long-term housing stability. The Case Manager will provide crisis resolution to include...
-
Bench Assistant Food Service Manager
4 days ago
Utica, United States Price Chopper Full timeSalary: $19.20- $25.25 SUMMARY Provides fast, friendly, helpful and efficient service to all Price Chopper customers. Assists in training, scheduling and inventory control within food court operation to promote optimal opportunity for sales. Oversees staff and ensures that all corporate and state sanitation regulations are adhered to at all times. May...