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VP Client Engagement

4 months ago

Charlotte, United States Meduit Full time
Overview

The VP, Client Engagement is responsible for providing a corporate level of relationship management to key revenue cycle customers while also being a resource that our clients identify with as a peer expert serving as a bridge between client needs and challenges as well as the solutions we provide.

Essential functions of this position:

  • Manage key customer relationships, becoming both a client advocate internally and serving as the main contact for the client, with the ultimate goals being client retention and client growth.
  • Monitor performance, ensuring that SLAs are met/exceeded while managing internally with Operations to ensure a consistent delivery of high performance and maintaining acceptable margins associated with a client's budgeted financial performance, aka managing the P&L.
  • Develop strong relationships with multiple contact levels at the client, connecting with key business executives and stakeholders with a focus on the top executive levels.
  • Ensure that Meduit has regularly scheduled business reviews (monthly, quarterly, etc.) with the client to discuss performance reports and KPIs, patient satisfaction, and address outstanding needs; this role is responsible for helping to gather the data, creating the presentation deck, and both setting and leading the business review.
  • Work within the client base to provide additional upsell opportunities by always listening to client problems and demonstrating Meduit solutions across the Continuum, working with Outside Sales as needed.
  • Manage Relationship Managers as their direct supervisor as necessary.
  • As needed, and in partnership with the marketing team, assist in developing creative and effective sales and client collateral.
  • In partnership with client services, be fully aware of our operational performance and work with leaders in Operations on problem resolution and service enhancement opportunities.
  • Attend appropriate conferences and sales forums to maximize the exposure of Meduit's services.
  • Participate in pricing calls, as needed, for both existing and new business opportunities.
  • Assist with client onboarding when/if needed.
Qualifications:
  • Undergraduate degree in business administration, health care administration or other relevant degree required.
  • Minimum of 10 years' experience with appropriate healthcare transactions such as back-end revenue cycle and customer service that ultimately results in deep subject matter expertise.
  • Demonstrated achievement of managing key customer accounts for 3 years in the Insurance / revenue cycle space.
  • Demonstrated sales experience resulting in cross selling of clients with success
  • Communication expertise which can be leveraged in mentoring and training direct reports
  • Leadership experience as evidenced by utilization of all documents, tools, procedures and reports for both internal and client facing service delivery
  • Deep knowledge of the healthcare revenue cycle industry, specifically back-end insurance follow up.
  • Outstanding communication, persuasion and sales abilities.
  • Project management skills.
  • Process development abilities that facilitate interactions with the Operations team.