Senior Systems Support Analyst
2 weeks ago
Senior Systems Support Analyst We are seeking a Senior Systems Support Analyst to join our team as a contract specialist responsible for providing advanced technical support, managing IT projects, and ensuring secure, efficient systems across a diverse workplace. Employment type: Contract Seniority level: Mid?Senior level Base pay range: $45.00/hr - $48.00/hr Responsibilities Provide advanced troubleshooting and technical support for hardware, software, and network-related issues. Ensure system security and compliance with organizational policies. Manage IT projects related to system upgrades, migrations, and implementations. Collaborate with cross-functional teams to enhance IT support processes and user experience. Maintain IT documentation, procedures, and asset management. Provide training and guidance to junior IT staff and end-users. Offer on-site and remote assistance, and quickly and efficiently troubleshoot issues. Provide second and third-line IT support to employee issues escalated from our Service Desk. Administer and maintain IT systems, including cloud applications and enterprise software. Diagnose and resolve hardware, software, and network issues on Windows, macOS, and mobile platforms. Troubleshoot and support enterprise applications, email, VPN, remote access, and collaboration tools (e.g., Microsoft 365, Zoom, Teams, etc.). Escalate complex issues to specialized IT teams while ensuring prompt resolution for executives. Maintain detailed documentation of incidents, solutions, and preventative measures. Conference & Event Support Provide on-demand IT assistance during presentations and high-profile meetings. Assist end users with best practices for effectively using IT solutions. Technical Skills Strong expertise in Windows OS and experience in macOS and iOS platforms. Hands?on experience with enterprise IT environments, including Active Directory, Microsoft O365, Exchange, OneDrive, SharePoint, Teams, and Zoom. Proficiency in troubleshooting network connectivity. Experience with AV technologies, video conferencing systems, and remote collaboration tools. Knowledge of mobile device management (MDM) solutions, encryption, and endpoint security tools. Other Qualifications Experience with ServiceNow or other ITSM tools. Compensation & Benefits The salary range provided for this contract role represents our good?faith estimate for this position. Within the range, individual offers will vary based on the selected candidates experience, industry knowledge, technical and communication skills, location and other factors that may prove relevant during the interview process (W2 or C2C). In addition to compensation, the company provides eligible W2 employees with a comprehensive and highly competitive benefits package. Equal Employment Opportunity I.T. Solutions, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr
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Senior Systems Support Analyst
3 weeks ago
San Carlos, United States I.T. Solutions, Inc. Full timeSenior Systems Support Analyst We are seeking a Senior Systems Support Analyst to join our team as a contract specialist responsible for providing advanced technical support, managing IT projects, and ensuring secure, efficient systems across a diverse workplace. Employment type: Contract Seniority level: Mid‑Senior level Base pay range: $45.00/hr -...
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Senior Systems Support Analyst
3 weeks ago
San Carlos, United States Planet Pharma Full timeReporting to the Senior Manager or Associate Director of GTS IT Operations, the Senior Systems Support Analyst plays a critical role in enabling employee productivity by effectively managing and supporting enterprise infrastructure applications and services within the Infrastructure & Operations team. This position requires advanced expertise in...
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Senior Systems Support Analyst
3 weeks ago
San Carlos, United States Planet Pharma Full timeReporting to the Senior Manager or Associate Director of GTS IT Operations, the Senior Systems Support Analyst plays a critical role in enabling employee productivity by effectively managing and supporting enterprise infrastructure applications and services within the Infrastructure & Operations team. This position requires advanced expertise in...
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Senior Systems Support Analyst
6 days ago
San Carlos, United States Planet Pharma Full timeReporting to the Senior Manager or Associate Director of GTS IT Operations, the Senior Systems Support Analyst plays a critical role in enabling employee productivity by effectively managing and supporting enterprise infrastructure applications and services within the Infrastructure & Operations team. This position requires advanced expertise in...
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Senior Systems Support Analyst
1 week ago
San Carlos, United States Planet Pharma Full timeGeneral Description:Reporting to the Senior Manager or Associate Director of GTS IT Operations, the Senior Systems Support Analyst plays a critical role in enabling employee productivity by effectively managing and supporting enterprise infrastructure applications and services within the Infrastructure & Operations team. This position requires advanced...
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Senior Systems Support Analyst
3 weeks ago
San Carlos, United States Meet Life Sciences Full timeThe Senior Systems Support Analyst provides advanced technical support to ensure the reliability, security, and performance of enterprise infrastructure and applications. This role manages escalated incidents, supports system administration and optimization initiatives, and mentors junior team members. The ideal candidate combines strong technical expertise...
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Senior Systems Support Analyst
1 week ago
San Carlos, United States Meet Life Sciences Full timeThe Senior Systems Support Analyst provides advanced technical support to ensure the reliability, security, and performance of enterprise infrastructure and applications. This role manages escalated incidents, supports system administration and optimization initiatives, and mentors junior team members. The ideal candidate combines strong technical expertise...
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Senior IT Systems Support Analyst
2 weeks ago
San Carlos, United States I.T. Solutions, Inc. Full timeA technology solutions provider is seeking a Senior Systems Support Analyst in California. The role includes providing advanced IT support and managing projects to enhance system efficiency. Candidates should possess strong technical skills, particularly with Windows OS and enterprise applications like Microsoft O365. The position offers a contract role with...
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Senior Systems Support Analyst
3 weeks ago
San Carlos, United States IT Solutions LLC Full timeSenior Systems Support Analyst San Carlos, CA (Onsite) 12 Months General IT Support & Administration: Provide advanced troubleshooting and technical support for hardware, software, and network-related issues. Ensure system security and compliance with organizational policies. Manage IT projects related to system upgrades, migrations, and implementations....
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Senior Systems Support Analyst
1 week ago
San Carlos, CA, United States Planet Pharma Full timeGeneral Description: Reporting to the Senior Manager or Associate Director of GTS IT Operations, the Senior Systems Support Analyst plays a critical role in enabling employee productivity by effectively managing and supporting enterprise infrastructure applications and services within the Infrastructure & Operations team. This position requires advanced...
