AVP/Mortgage Processing Manager
3 weeks ago
All Jobs > AVP/Mortgage Processing ManagerThe AVP/Mortgage Processing Manager has overall operational responsibility to manage the processing area of Devon Banks mortgage business. You will be responsible for overseeing hiring, training, and driving operational efficiencies through high employee contact and engagement, and ensuring overall customer satisfaction, file quality, and retention.Preference given to those candidates located in the Chicagoland area.Key Responsibilities: Maintain compliance with all applicable regulations Ensure efficient, high-quality file submissions to underwriting and closing Improve processing effectiveness leveraging our internal QC program Accountable for attainment of SLAs and KPIs Lead and motivate a team of employees to excel, grow, learn and challenge the status quo. Maintain and improve relationships and communications with Mortgage Sales and others to meet the Banks objectives Drive continuous process improvement through training and technology. Develop and maintain a performance scorecard for the team that effectively assesses performance of the team Drive efficiencies through training, technology and performance management to increase capacity Provide support as needed at the processor level (roll up the sleeves) when needed to get the work done. Identify and drive enhancements to our processes and technologies leveraging best practices you have experienced. Reduce sales engagement in pipeline management so they are enabled to bring in more productionKey Performance Indicators:Customer Satisfaction (NPS)Capacity utilizationEmployee SurveysProduction, speed and qualityRequirements 5+ years of experience in Mortgage with at least 2 years of managing a Mortgage Processing unitStrong Encompass knowledge of best practices to enhance the employee and customer experience through technologyWorking knowledge of the mortgage fulfilment process.Possesses strong, analytical skillsExperience in process redesign requiredMust have good public speaking abilities and experience leads from the frontTrack record of driving high levels of employee satisfaction and performanceProven and demonstrated hands-on management philosophyExperience in driving an operation through major change (transformation) or turnaroundBachelors Degree (Business Administration, Finance or a related discipline) preferred#J-18808-Ljbffr
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Mortgage Loan Originator
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Mortgage Loan Originator
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Mortgage Loan Originator
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Chicago, United States Guild Mortgage Company LLC Full time**Guild Mortgage Company**, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry. Position...
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Chicago, United States Zurich Insurance Company Full timeZurich North America is looking for a Commercial Surety Underwriting Officer (AVP or VP Level) to join our Commercial Surety team within the North Central region. The Commercial Surety Underwriter is a uniquely technical role in the underwriting world. In this position you will be responsible for the overall account management, business development and...
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Chicago, United States Genpact Full timeWith a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create...
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Mortgage Loan Officer
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Mortgage Loan Officer
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Chicago, United States WesAmerica Mortgage Corporation Full time**Benefits**: 401(k) matching, health insurance, dental insurance, vision insurance & employee assistance program. Pay: $100,000.00 - $500,000.00 per year **Benefits**: - 401(k) matching - Dental insurance - Health insurance - Life insurance - Retirement plan - Vision insurance Physical setting: - Office **Education**: - Associate...
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