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Sportsbook Supervisor
2 months ago
CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling.
FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.
Specific Responsibilities and Duties
- Supervises Sportsbook cashiers; ensures all transactions are performed according to Company policies as well as state and federal regulations.
- Monitors all monies being wagered.
- Approves or denies wagers from guests in conjunction
- Maintains Sportsbook vault.
- Conducts sweeps/bankroll increases on cashier drawers as necessary.
- Conducts basic maintenance, and customer experience on kiosks.
- Handles escalated guest disputes in the Sportsbook.
- Reports issues and discrepancies to management immediately.
- Advises management of any operational concerns.
- Assists with training, developing, measuring performance, disciplining, and/or scheduling department staff, as assigned.
- Enforces Company's Standard Operating Procedures.
- Maintains high visibility throughout the Sportsbook.
- Provides outstanding customer service in a timely manner to both guests and fellow employees.
- Performs other duties as assigned.
- Ability to analyze and interpret departmental needs and results.
- Ability to solve complex problems.
- Ability to perform assigned duties under frequent time pressures in an interruptive environment.
- Broad variety of tasks and deadlines requires an irregular work schedule.
- Excellent written and verbal communication skills.
- Ability to thrive in a fast-paced, team-oriented environment.
- Experience in sports or online gaming is highly desired.
- Exceptional interpersonal skills in dealing with employees and customers.
- High School diploma or GED equivalent required.
- 1+ years' experience with cash handling and sportsbook betting experience preferred.
- 1+ years' ticket writer/cashier experience preferred.
- Must be able to obtain and maintain valid gaming license as determined by the District of Columbia Office of Lottery and Gaming for the position.
- Ability to stand for a long period of time with basic range of motion (bending, twisting, reaching etc.).
- Ability to speak for a long period of time.
- Ability to lift, push or pull 25 lbs.
- Ability to work in a high energy atmosphere exposed to alcohol, bright lights and loud noises.
