HVAC Customer Representative
1 month ago
Key Responsibilities:
- Customer Service: Handle incoming calls and emails from customers, addressing inquiries, scheduling service appointments, and providing information about our services.
- Dispatching: Coordinate and dispatch HVAC technicians to service calls, ensuring optimal routing and timely response.
- Scheduling: Maintain and update the service calendar, balancing technician availability and customer needs.
- Communication: Serve as the main point of contact between customers and technicians, relaying important information and updates.
- Record Keeping: Accurately enter and maintain customer information, service requests, and job details in the company database.
- Problem-Solving: Address and resolve customer complaints or issues promptly and effectively.
- Team Collaboration: Work closely with the technical and administrative teams to ensure seamless service delivery.
Qualifications:
- High school diploma or equivalent; additional education or training in customer service or dispatching is a plus.
- Previous experience in a customer service or dispatch role, preferably in the HVAC or related industry.
- Excellent verbal and written communication skills.
- Strong organizational skills and the ability to prioritize tasks.
- Proficiency with computer systems and software, including MS Office and dispatching software.
- Ability to remain calm and professional in high-pressure situations.
- Strong problem-solving abilities and attention to detail.
- Spanish-speaking preferred - to effectively communicate with a broader range of customers.
Benefits:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) retirement plan
- Opportunities for professional development and advancement
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