HVAC Customer Representative

1 month ago


Costa Mesa, United States Pristine Heating & Air Conditioning, Inc. Full time

Key Responsibilities:

  • Customer Service: Handle incoming calls and emails from customers, addressing inquiries, scheduling service appointments, and providing information about our services.
  • Dispatching: Coordinate and dispatch HVAC technicians to service calls, ensuring optimal routing and timely response.
  • Scheduling: Maintain and update the service calendar, balancing technician availability and customer needs.
  • Communication: Serve as the main point of contact between customers and technicians, relaying important information and updates.
  • Record Keeping: Accurately enter and maintain customer information, service requests, and job details in the company database.
  • Problem-Solving: Address and resolve customer complaints or issues promptly and effectively.
  • Team Collaboration: Work closely with the technical and administrative teams to ensure seamless service delivery.

Qualifications:

  • High school diploma or equivalent; additional education or training in customer service or dispatching is a plus.
  • Previous experience in a customer service or dispatch role, preferably in the HVAC or related industry.
  • Excellent verbal and written communication skills.
  • Strong organizational skills and the ability to prioritize tasks.
  • Proficiency with computer systems and software, including MS Office and dispatching software.
  • Ability to remain calm and professional in high-pressure situations.
  • Strong problem-solving abilities and attention to detail.
  • Spanish-speaking preferred - to effectively communicate with a broader range of customers.

Benefits:

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • 401(k) retirement plan
  • Opportunities for professional development and advancement


recblid ak2dolqbmf6zcduffx6lp5ptb7woq3

  • Costa Mesa, California, United States L&S Mechanical Full time

    About L&S MechanicalWe are a leading provider of plumbing, HVAC, and electrical services in the US, with a strong presence in Dallas, Fort Worth, Houston, San Antonio, and Austin. Our team of experts has delivered over 100,000 homes across the country, and we take pride in our commitment to excellence and customer satisfaction.Job SummaryWe are seeking a...


  • Costa Mesa, California, United States L&S Mechanical Full time

    About L&S MechanicalWe are a leading provider of plumbing, HVAC, and electrical services in the US, with a strong presence in Dallas, Fort Worth, Houston, San Antonio, and Austin. Our team of experts has delivered over 100,000 homes across the country, and we take pride in our commitment to excellence and customer satisfaction.Job SummaryWe are seeking a...


  • Costa Mesa, United States Ultimate Staffing Full time

    Join our dynamic team as a Customer Service Representative in Irvine, CA! We are seeking enthusiastic and dedicated individuals who excel in providing exceptional customer service. If you are a problem-solver with a passion for helping others, this i Customer Service, Customer Service Representative, Business Operations, Representative, Retail, Staffing


  • Costa Mesa, California, United States L&S Mechanical Full time

    About L&S MechanicalWe are a leading provider of new home construction services in the plumbing industry, with a strong presence in Dallas, Fort Worth, Houston, San Antonio, and Austin. Our company has grown significantly over the years, and we take pride in having highly trained technicians in the industry.Job SummaryWe are seeking a skilled HVAC service...


  • Costa Mesa, United States Caliber Collision Repair Services Full time

    Service Center. Costa Mesa - W 18th St. OUR COLLISION CUSTOMER SERVICE REPRESENTATIVE FOR THIS POSITION CAN MAKE UP TO: (Please remove if not located in a Salary Transparency State) $18 to $20 per hour! BENEFITS OF JOINING CALIBER Benefits from day o Customer Service Representative, Customer Service, Representative, Business Operations, Retail


  • Costa Mesa, California, United States Circle K Stores, Inc. Full time

    Customer Service RepresentativeAre you a people person with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are ever the same? We're looking for a talented Customer Service Representative to join our team at Circle K Stores, Inc.Key Responsibilities:Greet customers and provide a warm...


  • Costa Mesa, California, United States FedEx Full time

    Customer Service Role at FedExAs a Customer Service Representative at FedEx, you will be responsible for providing exceptional customer service in a retail environment. Your key responsibilities will include:Following instructions from supervisors and assisting other team members in performing store functionsAssisting in the training of store team...


  • Costa Mesa, United States AAA - The Automobile Club Full time

    Customer Service Representative - Insurance. Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Insurance Call Center. Training is approximately 17 weeks long and 100% onsite M-F from 9 Customer Service Representative, Customer Service, Insurance, Representative, Retail, Training


  • Costa Mesa, United States AAA - The Automobile Club Full time

    Customer Service Representative - Membership. Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our Industry Leading Membership Call Center. Training is 8 weeks long and 100% onsite. Upon completion of tra Customer Service Representative, Customer Service, Membership, Representative, Training, Retail, Insurance


  • Costa Mesa, United States The Auto Club Group Full time

    Customer Service Representative - Insurance. Auto Club Enterprises is seeking full-time, motivated Customer Service Representatives to join our industry-leading insurance Call Center. Training is approximately 17 weeks long and 100% onsite M-F from Customer Service Representative, Customer Service, Insurance, Representative, Retail, Training


  • Costa Mesa, California, United States American Automobile Association Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Call Center team, you will be responsible for providing exceptional service to our members, resolving issues, and promoting our products and services.Key Responsibilities:Respond to...


  • Costa Mesa, California, United States Lisa Brennan - State Farm Agent Full time

    Customer Service RepresentativeAre you a people person with a passion for helping others? Do you enjoy working in a fast-paced environment where no two days are ever the same? If so, we may have the perfect opportunity for you!About the RoleAs a Customer Service Representative for Lisa Brennan - State Farm Agent, you will be responsible for providing...


  • Costa Mesa, California, United States Loves Travel Stops & Country Store Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Love's Travel Stops and Country Stores. As a Customer Service Representative, you will be responsible for providing exceptional customer service, maintaining a clean and safe environment, and performing various duties to ensure a positive customer experience.Key...


  • Costa Mesa, California, United States Ultimate Staffing Services Full time

    Job SummaryUltimate Staffing Services is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer issues in a professional and timely manner.Key...


  • Costa Mesa, United States Circle K Full time

    Circle K - 3006 Harbor Blvd [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...


  • Costa Mesa, United States AAA Full time

    AAA - 3333 Fairview Rd [Customer Service Representative] As a Customer Service Representative at AAA, you'll: Work directly with customers through inbound phone calls which range from helping customers maintain their memberships to adding or upgrading memberships; Listen and understand customer issues, while offering meaningful solutions; Proactively offer...


  • Costa Mesa, California, United States ARC Document Solutions Full time

    Customer Service RepresentativeAt ARC Document Solutions, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service while providing coordination support for various projects.Key Responsibilities:Greet customers in a...


  • Costa Mesa, California, United States Domino's Pizza LLC Full time

    As a Customer Service Representative at Domino's Pizza LLC, you will be responsible for providing exceptional customer experiences. Your key responsibilities will include greeting customers, taking orders, and maintaining a clean and organized store environment. You will also be responsible for ensuring orders are accurate and delivered to customers in a...


  • Costa Mesa, United States Benrich Service Company Inc Part time

    Job DescriptionJob DescriptionCollections Representative – Part TimePart Time, Not RemoteCorporate, Costa Mesa, CA, USSalary Range: $20.00 To $23.00 HourlyBENRICH SERVICE COMPANY INC. At Benrich Service Company, Inc we are proud of our accomplishments. We have been in business for over 62 years, and we operate with honesty and high integrity. Benrich is a...


  • Costa Mesa, California, United States Domino's Pizza LLC Full time

    Domino's Baker Street Job OpportunityWe are seeking a skilled Customer Service Representative to join our team at Domino's Baker Street. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet customers and provide a warm welcomeTake customer...