Sr. Deskside Support Technician

1 month ago

Lacey, United States Safelite Group, Inc. Full time
Does this position interest you? You should apply - even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Senior Deskside Support Technician offers Tier 2 support to end users organization-wide or at designated locations. Responsibilities include installing, diagnosing, repairing, and upgrading computer hardware, software, and peripherals for optimal workplace performance. Additionally, they may serve as the primary point of contact for IT infrastructure and application services at distribution centers, conducting proactive health checks on all site-consumed IT infrastructure and applications.

What You'll Do
  • Offers daily desktop, software, and peripheral support, conducting troubleshooting and root cause analysis independently.
  • Executes basic network resolutions such as patching and cabling, escalating complex issues promptly.
  • Develops operating instructions, maintains technical documentation, and delivers end-user instruction as required.
  • Assists with telecommunication troubleshooting and escalates issues as necessary.
  • Ensures adherence to standard incident reporting and management processes.
  • Enhances hardware and software utilization through user training and support.
  • Manages provisioning of desktops, laptops, and mobile devices, including Windows image deployment and initial setup.
  • Logs and resolves incidents/requests in the ticketing system, providing updates to stakeholders as necessary.
What You'll Need
  • 1-3 years of Deskside Support and Networking experience
  • Experience in coordinated IT services
  • Break-fix proficiency with various desktop hardware
  • Configured external peripherals like printers and scanners
  • Basic knowledge of audiovisual and telecommunications equipment
  • Capable of lifting equipment up to 45 pounds
  • Professional communication with customers at all levels
  • Flexible availability for varied work hours, including weekends and after hours
What You'll Get
  • Competitive weekly pay and bonus opportunities.
  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • View all our health, wealth and life offerings at www.safelitebenefits.com


#LI-KD1

#LI-ONSITE

Base Pay Range Min - Max (in $USD):
$30.13 - $45.26

Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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