RAP Call Center Representative

4 weeks ago

Providence, United States AAA Northeast Full time

RAP Call Center Representative (remote) (57081) Join to apply for the RAP Call Center Representative (remote) (57081) role at AAA Northeast. Eligibility: Eligible applicants must live within the AAA Northeast footprint to be considered for work?from?home opportunities. This includes RI, MA, CT, NY & NJ. Applicants will be required to meet specific work?from?home requirements, including high?speed internet access with minimum speed requirements. Shift: 1st shift. Available schedules range between 7:30?am7:30?pm. This job requires a commitment to work a schedule that will include at least one weekend shift, and schedules may flex to support business needs. At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. Its why weve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century. What You Will Do Takes road service calls while dealing with member's emotional state (e.g., calming down an angry member, providing reassurance to an anxious member, etc.). Gathers information regarding road service calls including verification of membership number, name, telephone number, e?mail, vehicle description and location, nature of vehicular problem. Utilizes department/program software to ensure we capture accurate information, prioritize calls for safety issues, and research membership status. Takes required action to help member determine exact location of disabled vehicle or meeting place (e.g., asking probing questions and referring to maps or other materials). Adheres to department standards for after?call work, talk time, and staffed time. Provides information to members on road service policies and procedures. Determines appropriate course of action for each call received, consulting with a supervisor for members with special circumstances; attempts to accommodate members in "borderline" situations, including membership verification and new members applications. Salary range: $19.00 - $20.00 per hour. Qualifications Education: High School Diploma or GED Required; or 4 years of experience in lieu of degree Required. Experience: Customer Service experience Required; Call Center experience Preferred. Licenses and Certifications: None required. Skills: Ability to address various high volume and challenging situations. Ability to listen to, understand, and communicate with others by telephone, in written form, or electronically. Ability to read maps and utilize navigation resources. Ability to convince others to buy goods/services or otherwise change their minds or actions. Encourage and build mutual trust, respect, and cooperation with others and maintain them. Ability to apply general rules to specific problems to produce answers that make sense. Ability to operate a computer with relevant software applications. Ability to maintain confidentiality. #J-18808-Ljbffr

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