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Customer Service Support Specialist

3 months ago

Southington, United States Waterburychamber Full time

The GT Independence (GT) Self Determination Support Specialist maintains a core understanding of the company and of Operations. The GT Self Determination Support Specialist is expected to follow departmental procedures and adhere to GT and agency guidelines to ensure work is completed accurately and efficiently. Staff are assigned to work in pods focused on the needs of a particular group of people being served and may be moved between pods to best meet the business needs of the organization. The GT Self Determination Support Specialist maintains knowledge, critical thinking skills, and abilities that contribute to all four of the primary functions of a Financial Management Services company, processing, payroll, billing, and customer service. RESPONSIBILITIES AND DUTIES Billing (B), Payroll (PY), Processing (PR), and Customer Service (CS) primary duties: Creates, completes, updates, and reviews employee and client records (PR, CS) Enters information into computer databases for effective record keeping (All) Administers new and existing DocuSign accounts (PR, CS) Prepares and sends documents via mail using approved communications (PR, CS) Ensures the proper naming and saving of documents in the document management system (PR, CS) Assists stakeholders in returning documents (PR, CS) Serves as an escalation point for DocuSign support issues from the Operations staff and customers (PR, CS) Ensures all compliance standards are met for audit purposes (All) Performs timesheet reviewing (PY) Reviews overlap and overtime reports (PY, CS) Makes and receives phone calls to support external and internal stakeholders (All) Accurately and efficiently completes payroll checklists for assigned agencies. Resolves any discrepancies that may exist in the document. (PY) Works with supervisor to identify strategies for reducing errors (All) Collaborates with the staff to resolve rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP’s) (CS, PY) Completes administrative tasks such as filing, copying, data entry, etc... (All) Prepares and submits invoices to agencies (B) Collects on unpaid claims (B) Maintains confidentiality of records relating to clients (All) Collaborates with other staff members to optimize delivery of services (All) Identifies opportunities to improve GT processes (All) Upholds company values and mission (All) Other duties as assigned (All) EDUCATION High School Diploma or GED required EXPERIENCE AND QUALIFICATIONS At least 1 year of related work experience Excellent written and oral communication skills Extensive experience in working on complex projects with critical thinking and problem solving Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing Demonstrate the ability to balance work pressure with time management skills Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities Experience in working, initiating, and maintaining a highly effective team Competent in the use of Microsoft programs and the Internet

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