Knowledge Management

2 weeks ago


Dallas, United States eTeam Full time

Job Summary: The Knowledge Management is responsible for various types of data analysis. The Knowledge Management Analyst prepares and presents these findings to our stakeholders. The Knowledge Management Analyst is responsible for creating and updating best-in-class documentation for the Service Desk. The knowledge management analyst translates technical knowledge into specific troubleshooting steps for TSRs. Responsibilities/Duties: •Prepare reporting showing how KBs are being used and determine whether they require updating by the owning group •Research incidents to determine faults in the process, faults in the KB selection, to determine root cause of not obtaining FCR •Analyze KB usage over time to determine trends and foresee KB velocity increases •Vocalize velocity increases to the owning group to determine root causes •Own the KB Create process and track all requests •Notify owning groups of KB needs when one does not exist for that exact scenario •Resolve KB Flags for articles owned by the Service Desk •Ensure all KBs owned by the Service Desk are reviewed periodically to ensure accuracy, findability, and relevancy •Liaison with the training team on needed AIT training •Liaison with BO to determine gaps and work in tandem to resolve •Present Weekly Performance metrics for KB usage to stakeholders Qualifications/Skills: Thanks. •Public Speaking •Adept at Excel •Adept at Tableau •Adept at researching incidents and understanding how they were resolved •Deep understanding of incident process from creation to resolution •Time Management ITIL Certification and IT Knowledge Management Experience



  • Dallas, United States FHIOS SMART KNOWLEDGE Full time

    **FHIOS Smart Knowledge** En Fhios llevamos ms de 20 aos aportando soluciones a empresas. Desde una transformacin digital que integre todas las acciones y procesos necesarios para introducir una empresa en el mundo digital, a campaas y proyectos a medida de marketing digital, desarrollo web y administracin de sistemas. Contamos con especialistas de todas las...


  • Dallas, Texas, United States Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within BCG's Corporate Finance & Strategy practice (CFS) and its Center for CFO Excellence (CFOx) team, you will work in a growing global team, delivering value to clients in all aspects of CFO related products and opportunities, from value creation strategy to performance management, digital finance and...


  • Dallas, Texas, United States Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within BCG's Zero Based Budgeting (ZBB) topic, you will work in a growing global team, providing functional expertise and insights, working together with BCG case and proposal teams to deliver expert Zero Based Transformation advisory to our clients. This will also include case delivery support and the...


  • Dallas, Texas, United States Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) In a Client Focused role within BCG's Technology, Media and Telecom (TMT) Practice Area, you will work in a growing global team, delivering value to clients via individual expertise and/or institutionalized knowledge assets (products, tools, data, workshops, frameworks, surveys, domain-specific data and...


  • Dallas, United States Walker Elliott Full time

    Job Summary: Our client is seeking a dynamic individual with a passion for knowledge management and expertise in SharePoint Online/Power Platform administration to bolster their IT team. As a SharePoint and Power Apps Lead, you'll play a pivotal role in optimizing their SharePoint Online environment, empowering teams to leverage Power Automate and Power Apps...


  • Dallas, United States Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) In a Client Focused role within BCG's Technology, Media and Telecom (TMT) Practice Area, you will work in a growing global team, delivering value to clients via individual expertise and/or institutionalized knowledge assets (products, tools, data, workshops, frameworks, surveys, domain-specific data and...


  • Dallas, United States Pegasus Knowledge Solutions Full time

    Job DescriptionJob DescriptionTitle: Oracle Functional Analyst - Manufacturing / Planning and PurchasingLocation: Dallas, Texas (onsite)Duration: Full TimeSummaryServe in an internal consulting capacity as an Oracle Functional Analyst, with a concentration in Manufacturing, Planning and Purchasing in day-to-day operations for Oracle eBusiness environment....

  • Community Manager

    3 weeks ago


    Dallas, United States ConAm Management Corporation Full time

    Job DescriptionJob DescriptionCommunity Manager (Conventional) - (ALMA On Maple |Dallas, TX) WHO WE ARE:CONAM Management Corporation is part of The CONAM Group, a multi-family property investment and management firm established in 1975 that specializes in conventional and affordable housing. We span across 12 states with 11 regional offices that employs a...

  • Project Manager

    1 week ago


    Dallas, United States Vanir Construction Management Full time

    About Vanir Vanir has been exceeding client expectations since 1964. Our progressive growth and quality of service has led Vanir to become consistently ranked among the top construction management firms in the nation by Engineering News-Record . As we continue growing into new areas and markets, our focus is to maintain a team of creative, ambitious, and...


  • Dallas, United States Smart IT Frame LLC Full time

    Experience Level: 10 YearsKey Areas of Focus for this Role· The successful candidate will perform mainframe database software upgrades coupled with administration and tuning to support IMS environments.· The individual will be responsible for day-to-day database maintenance such as creating backups, performing restores, monitoring file extent growth,...


  • Dallas, United States Smart IT Frame LLC Full time

    Experience Level: 10 YearsKey Areas of Focus for this Role· The successful candidate will perform mainframe database software upgrades coupled with administration and tuning to support IMS environments.· The individual will be responsible for day-to-day database maintenance such as creating backups, performing restores, monitoring file extent growth,...


  • Dallas, United States Smart IT Frame LLC Full time

    Experience Level: 10 YearsKey Areas of Focus for this Role· The successful candidate will perform mainframe database software upgrades coupled with administration and tuning to support IMS environments.· The individual will be responsible for day-to-day database maintenance such as creating backups, performing restores, monitoring file extent growth,...

  • Property Manager

    2 weeks ago


    Dallas, United States Regis Property Management Full time

    Job DescriptionJob DescriptionProperty ManagerRegis Property Management, LLC is a commercial real estate property firm. We provide a fully integrated platform of services to Pillar Income Asset Management and its affiliates.The Property Manager is responsible for the development and implementation of policies, procedures and programs that will assure a...

  • Operations Manager

    3 weeks ago


    Dallas, United States 99 Healthcare Management Full time

    Job DescriptionJob DescriptionWe are seeking a full-time Operations Manager for our corporate operations team supporting clients in the DFW Area.This position handles a variety of medical office liaison duties including, but not limited to, monitoring operations for multiple practices, ensuring business goals are being met and leading a team of practice...


  • Dallas, United States Boston Consulting Group Full time

    WHAT YOU'LL DOAs a Senior Knowledge Analyst (SKA) within BCG's Zero Based Budgeting (ZBB) topic, you will work in a growing global team, providing functional expertise and insights, working together with BCG case and proposal teams to deliver expert Zero Based Transformation advisory to our clients. This will also include case delivery support and the...

  • Account Manager

    20 hours ago


    Dallas, United States Management Business Solutions Full time

    Our client is a disruptor of services towards the legal & insurance industries. Formed out of demand, and expanded during today's virtualization and technology, they are experiencing significant growth. Due to growth, our client is in need of an Account Executive to sell its services and solutions to law firms and insurance agencies. You will be responsible...

  • District Manager

    5 days ago


    Dallas, United States Gulf Coast Hotel Management, Inc. Full time

    Reports To: Vice President of Operations This Dallas-based District Manager role is for Gulf Coast Hotel Management’s brand-new ECHO Suites Extended Stay By Wyndham hotels in Texas. With six hotels schedule to open within the next 12 months, including four openings scheduled for 2024, the district will include 3 DFW-area hotels, 2 Houston-area hotels and 1...


  • Dallas, Texas, United States SSCP Management Inc. Full time

    Overview:This position is a full-time exempt role that will support Multiple Brands across the SSCP organization. (Brands include Applebee's, Roy's, Sonic, Cici's Pizza)The Talent Acquisition Manager will be responsible for executing all aspects of the recruitment process including, but not limited to employment advertising, coordinating with hiring managers...

  • District Manager

    3 days ago


    Dallas, United States Gulf Coast Hotel Management, Inc. Full time

    Reports To: Vice President of Operations This Dallas-based District Manager role is for Gulf Coast Hotel Managements brand-new ECHO Suites Extended Stay By Wyndham hotels in Texas. With six hotels schedule to open within the next 12 months, including four openings scheduled for 2024, the district will include 3 DFW-area hotels, 2 Houston-area hotels and 1...

  • Project Manager

    2 weeks ago


    Dallas, United States Management Recruiters International Full time

    GLASS & GLAZING / FACADE PROJECT MANAGEMENTManagement Recruiters of Davidson is the premier Talent Acquisition firm specializing in the Glass and Glazing Industry. Our client is a recognized Glass & Glazing organization with a proven track record of success. If you are a dynamic Project Manager with strong glass and glazing / facade project management...