Operations Manager, International Collections

3 weeks ago

Chicago, United States CNA Full time

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA's benefits, check out our Candidate Guide.

The Operations Manager manages international collections team and all aspects of the collections process, ensuring timely and efficient management of past due accounts and maximizing collections efforts while minimizing outstanding aged receivables.

JOB DESCRIPTION:

Essential Duties & Responsibilities

Performs a combination of duties in accordance with departmental guidelines:

  • Oversees collections of outstanding receivables. Develops and implements strategies to improve collection processes and maximize revenue. Manages accounts and develops plans to collect overdue payments. Monitors and analyzes collection performance to ensure departmental goals are met or exceeded.
  • Develops effective collection strategies to monitor and resolve delinquent accounts. Recommends process improvements to allow for increased efficiencies and reduction of aged accounts receivables.
  • Collaborate with other internal departments such as Processing, underwriting, Payment Management, Claims, Reinsurance and externally with network partners and brokers to facilitate efficient collection process.
  • Handles customer inquiries and disputes. Investigates and resolves escalated issues.
  • Assigns, distributes and coordinates work of the team with other teams ensuring consistent, efficient and timely delivery of service to drive superior results. Develops and uses work management tools to conduct performance/quality reviews of staff and service delivery.
  • Develops and maintains relationships and resolves operational and procedural difficulties/issues with management, work teams and customers as necessary.
  • Generates ideas for improvement across teams and implements approved changes. Takes calculated risks and is experimental to increase responsiveness, resolve issues and continuously raise the quality of work.
  • Oversees the recruitment, performance management, development, training and motivating of subordinate staff in accordance with corporate strategic direction. Sets appropriate stretch goals aligned with CNA's strategy and commitment to our customers.
  • Prepares and distributes management reports (i.e. production/quality). Uses information analysis tools, technology and key metrics to make decisions. Monitors and analyze department performance and report on key metrics to senior management.
  • Validates staffing levels and anticipates workforce demands. Ensures compliance with company and industry regulations, policies and guidelines. Manages and monitors overtime spending. Gathers data and provides input into annual budget forecast.
May perform additional duties as assigned.

Reporting Relationship

Typically Manager or above

Skills, Knowledge & Abilities
  • Strong client and team interpersonal and leadership skills with the ability to motivate others.
  • Strong customer focus with a mindset towards continuous improvement. Value driven to provide superior solutions to internal and/or external customers.
  • Familiarity with the concepts and practices of staff management.
  • Excellent verbal and written communication skills, with the ability to convey technical issues in a clear, concise, and effective manner.
  • Excellent organizational and analytical skills including ability to prioritize and coordinate multiple projects.
  • Strong computer skills including Microsoft Office suite and other business-related software systems.
  • Focuses on objectives to set direction and drive superior results.
  • Uses Metrics and information analysis and accesses technology resources as needed.
  • Builds a competitive organization by attracting, managing, developing and retaining the talent needed to win.
  • Acts with a sense of urgency to advance priorities of the organization.
  • Helps other to excel through collaboration and building strong relationships.
  • Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people, costs and quality of service.
  • Thinks creatively and uses diverse ideas to solve problems.
Education & Experience
  • Bachelor's Degree or equivalent work experience and completion of applicable insurance courses.
  • Extensive collection process experience. International experience preferred.
  • People Leadership experience.
  • Industry experience preferred.


#LI-Hybrid

#LI-DM1

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact leaveadministration@cna.com.

  • Operations Manager, International Collections

    3 days ago

    Chicago, United States CNA Financial Corp. Full time

    You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to...

  • Operations Manager, International Collections

    2 months ago

    Chicago, United States CNA Insurance Full time

    You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to...

  • Operations Manager, International Collections

    3 weeks ago

    Chicago, United States CNA Insurance Full time

    You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to...

  • Operations Manager, International Collections

    2 weeks ago

    Chicago, United States CNA Financial Corporation Full time

    You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to...

  • Internal Controls Manager, Americas

    8 hours ago

    Chicago, United States Hanami International Full time

    A world leading, Fortune 500-sized ($3bn t/o; 10,000 employees) listed manufacturing business, consistently voted as 'one of the best businesses to work for' is looking for an Internal Controls Manager, Americas (reporting directly to the Regional Head of Internal Controls, who in turn reports to the Global Head of Internal Controls, VP). The role...

  • Collections Manager

    2 months ago

    Chicago, United States Crowell & Moring Full time

    Job DescriptionCrowell & Moring LLP is an international law firm with offices in the United States, Europe, MENA, and Asia that represents clients in litigation and arbitration, regulatory and policy, and transactional and corporate matters. The firm is internationally recognized for its representation of Fortune 500 companies in high-stakes litigation and...

  • Collections Manager

    3 weeks ago

    Chicago, United States Vedder Price P.C. Full time

    **As the Collections Manager, your duties will include but not be limited to**: - Work closely with attorneys on past-due balances and contact clients as requested. - Generate client account statements in accordance with Firm protocol. - Routinely update collections activity commentary in collection software to provide senior leadership with collection...

  • Collections Manager

    8 hours ago

    Chicago, United States Engage Partners Full time

    A premier Chicago Law Firm is seeking a Collections Manager. Our firm operates under a hybrid remote model, we are in the office 3 days per week.The Collections Manager is a key member of our management team, and will focus on facilitating effective accounts receivable and relationship management for the billing attorneys and their clients to accurately...

  • Collections Manager

    1 month ago

    Chicago, United States C&M Legal Search Full time

    Collection Manager About The Job Our client’s Chicago office is seeking a Collections Manager. The Collections Manager is a key member of the management team by facilitating effective accounts receivable and relationship management for the billing attorneys and their clients to accurately maintain and collect account balances within the specified terms of...

  • Collections Manager

    3 days ago

    Chicago, United States C&M Legal Search Full time

    Collection Manager About The Job Our client’s Chicago office is seeking a Collections Manager. The Collections Manager is a key member of the management team by facilitating effective accounts receivable and relationship management for the billing attorneys and their clients to accurately maintain and collect account balances within the specified terms of...

  • Manager, Collection

    3 weeks ago

    Chicago, United States DePaul University Full time

    **The Highlights**: The Collection and Exhibition Manager is responsible for oversight of the Art Museum’s physical assets, including the care and safety of all artwork (whether DPAM’s collection or works on loan to the museum); installation logistics of all exhibitions; maintaining complete records on all artwork (cataloging, photography, and data...

  • Collections Manager

    4 weeks ago

    Chicago, United States AMS Staffing Inc. Full time

    Please send resume in WORD format should you be interested in the following Collections Manager position located in Chicago IL. This is a full-time, permanent position with a salary between 110-130K plus awesome benefits. If you’re not interested, please pass along to your colleagues as we do pay referral fees. Location: Chicago (downtown) Salary:...

  • Collections Manager

    3 weeks ago

    Chicago, United States AMS Staffing Inc. Full time

    Please send resume in WORD format should you be interested in the following Collections Manager position located in Chicago IL. This is a full-time, permanent position with a salary between 110-130K plus awesome benefits. If you’re not interested, please pass along to your colleagues as we do pay referral fees. Location: Chicago (downtown) Salary:...

  • Debt Collections Representative

    7 days ago

    Chicago, United States Enova International Full time

    **About Enova**: Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossusplatform. We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks—in order to create accessible credit for...

  • Manager, Collection

    2 weeks ago

    Chicago, United States CareerArc Full time

    Title: Manager, Collection & Exhibition (Hybrid) Description: **The Highlights:** The Collection and Exhibition Manager is responsible for oversight of the Art Museum's physical assets, including the care and safety of all artwork (whether DPAM's collection or works on loan to the museum); installation logistics of all exhibitions; maintaining complete...

  • Manager, Collection

    3 weeks ago

    Chicago, United States InsideHigherEd Full time

    The Highlights: The Collection and Exhibition Manager is responsible for oversight of the Art Museum’s physical assets, including the care and safety of all artwork (whether DPAM’s collection or works on loan to the museum); installation logistics of all exhibitions; maintaining complete records on all artwork (cataloging, photography, and data...

  • Manager, Collection

    6 days ago

    Chicago, United States DePaul University Full time

    Job DescriptionThe Highlights: The Collection and Exhibition Manager is responsible for oversight of the Art Museum's physical assets, including the care and safety of all artwork (whether DPAM's collection or works on loan to the museum); installation logistics of all exhibitions; maintaining complete records on all artwork (cataloging, photography, and...

  • Manager, Collection

    2 weeks ago

    Chicago, United States DePaul University Full time

    The Highlights: The Collection and Exhibition Manager is responsible for oversight of the Art Museum's physical assets, including the care and safety of all artwork (whether DPAM's collection or works on loan to the museum); installation logistics of all exhibitions; maintaining complete records on all artwork (cataloging, photography, and data...

  • (Ord) General Manager, Oa Contracts- Chicago O'hare

    2 weeks ago

    Chicago, United States OPERATIONS - Operations Full time

    **What to Expect**: As a General Manager, you will be an important part of our customers' travel experience. You'll lead your stations' day-to-day operations, service, financial and team performance. Most importantly, you'll create a great place to work for your team and a welcoming environment for our customers.*** **How you will make an impact**: -...

  • Cashnetusa Collections Representative

    2 weeks ago

    Chicago, United States Enova International Full time

    **About the role**: Enova operates multiple consumer lending brands, each with distinct offerings and customer criteria. In the role of a Collections Representative, you will specialize in one brand through our comprehensive 4-week training program. Following the completion of training, your responsibilities will involve reaching out to customers,...