Patient Service Representative II | PSR's | Day

2 months ago

Bryceville, United States UF Health Full time

OverviewJOB DUTIESResponsible for answering incoming calls on an Automatic Call Distributions (ACD) system regarding the patient's statement, which includes hospital and physician services. Research, facilitate and resolve simple to complex billing issues and communicate the findings to the caller. Address any questions or requests regarding their account, educate patients on insurance and medical billing processes, make any needed corrections the account.Essential Functions•Promptly answer inbound calls in a call center environment from patients, attorneys, insurance reps, clinic staff, and outside medical facilities to provide professional and timely customer service.•Research and respond to call and written physician and hospital account inquires and requests via inbound calls, the EPIC MyChart portal and in-person.•Verify insurance eligibility and update the patient registration, which includes filing or re-file of claims to insurance for payment.•Facilitate to a resolution patient billing disputes and request including communicating key information to other department management personnel as needed. Send timely follow up communication to ensure the necessary actions are completed.•Collect payments over the phone and in person. Reconcile daily Cash sheets and submit them timely for review and processing.•Review and interpret electronic remits and EOB's to verify the account balances are correct. This includes making appropriate insurance adjustment corrections and researching denial reasons.•Review and interpret visit and procedure chart notes to address billing disputes and inquiries regarding ICD-10 and CPT coding data elements to facilitate corrections.•Communicate via outbound calls, emails and letters to provide the status or resolution of the billing issue or request.•Provide requested billing records to patients and Attorneys per HIPAA guidelines and company policy.•Assist patients with meeting their Medicaid share of cost and file claims to Medicaid when eligible.•Review and correct self-pay discounts or package pricing discounts as needed. •Research and facilitate the processing of insurance and patient payment credits for refund. •Meet the established individual and team goal standards using the required call and account tracking functions. •Meet established attendance requirements as outlined by the company attendance policy and department requirements.TemperamentMust be able to perform under stress when confronted with emergency, critical, or unusual situations. Must be capable of dealing with periodic cyclical workload pressures and levels of responsibility. Required to make independent judgments without supervision. Must be able to make generalizations, evaluations, or decisions based on sensory or judgmental criteria. Must have the adaptability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. Requires the ability to work with people beyond giving and receiving instructions. QualificationsSKILLS, QUALIFICATIONS, AND REQUIRED EXPERIENCESkills, Knowledge, Abilities•Ability to provide dynamic customer service using various techniques including positive language, calming presence, attentiveness, clear communication, and patience.•Ability to communicate effectively and courteously, both orally and in writing.•Concisely communicate and relate to all levels of the organization, customers and outside agencies.•Computer literate with proficiency in Microsoft Office (Outlook, Word, Excel, Access, and Power Point), Adobe Acrobat, 10-key, and database management.•Ability to organize and prioritize assignments to work independently as well as a collaborative team member.•Strong team orientation.•Verifying eligibility via Internet web-sites.•Attention to detail and quality of work.•Self-directed with sound judgment and able to adapt quickly, handling multiple, competing tasks with appropriate prioritization.•Ability to deal with stressful situations and maintain professional demeanor.Experience RequirementsLength of Experience Type of Experience Required/Preferred3 years Physician Medical billing including follow-up, and registration preferred2 years Customer Service, preferably in a phone center environment preferredUp to 1 year Personal computer including Microsoft Office (Outlook, Word, Excel) preferredUp to 1 year Medical billing software (Epic) preferredEducation RequirementsDegree/Diploma Obtained Program of Study Required/PreferredHigh School Diploma or GED equivalent requiredUFJPI is an Equal Opportunity Employer and Drug Free Workplace

  • Patient Service Representative II

    1 week ago

    Bryceville, United States UF Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative II to join our team at UF Health. As a Patient Service Representative II, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers while ensuring accurate and timely processing of medical claims.Key...

  • Patient Service Representative II

    3 weeks ago

    Bryceville, United States UF Health Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Service Representative II to join our team at UF Health. As a key member of our customer service team, you will be responsible for providing exceptional service to patients, families, and healthcare providers.Key ResponsibilitiesAnswer incoming calls and respond to patient inquiries in a...

  • MA / Customer Service Rep | UF Urology | Day

    4 weeks ago

    Bryceville, United States UF Health Full time

    Overview Job Duties Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and responsibility of a licensed physician and Office Manager or Team Lead. Essential...

  • MA / Customer Service Rep | Otolaryngology Surg -Clinical | Day Shift

    3 months ago

    Bryceville, United States UF Health Full time

    Overview: JOB DUTIES Travels to UFJPI and UFHealth on and off campus clinic locations to provide coverage for Medical Assistant vacancies. Provides excellent customer service and greets patients entering the department/practice. A multi-skilled person dedicated to assisting in all aspects ofmedical practice including administrative and clinical procedures...

  • Clinical Assistant | Otolaryngology Surg

    2 days ago

    Bryceville, United States UF Health Full time

    OverviewJOB DUTIESThe Department of Surgery is home to (5) five divisions; Acute Care Surgery, General Surgery, Surgical Oncology, Plastic Surgery, Vascular Surgery, and ENT.A professional multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and...

  • Clinical Assistant | Otolaryngology Surg

    3 weeks ago

    Bryceville, United States UF Health Full time

    Overview: JOB DUTIES The Department of Surgery is home to (5) five divisions; Acute Care Surgery, General Surgery, Surgical Oncology, Plastic Surgery, Vascular Surgery, and ENT. A professional multi-skilled person dedicated to assisting in all aspects of medical practice including administrative and clinical procedures under the direct supervision and...

  • Provider Enrollment Specialist | UF Clinical Data Quality | Day

    6 days ago

    Bryceville, United States UF Health Full time

    Overview JOB DUTIES Enroll UFJPI physicians and non-physician service providers with BCBS and government-sponsored third party payors. Maintain provider enrollment, certification, and documentation records. Essential Functions •Enroll/re-enroll all eligible providers under which services will be billed, such as MDs, DOs, PhDs, PAs, ARNPs, CRNAs, etc....

  • Registered Nurse

    4 months ago

    Bryceville, United States BAYADA Home Health Care Full time

    ***$5,000 Sign on Bonus for Full Time*** Baptist Home Health Care by BAYADA is looking for compassionate and dedicated Registered Nurses (RN) to join our team in Jacksonville, Florida. This office services our adult and geriatric clients on a per visit basis in territories throughout Clay, Baker, Nassau, Duval and St. Johns Counties.Baptist Home Health by...

  • Clinical Assistant Professional

    3 weeks ago

    Bryceville, United States UF Health Full time

    Job Summary:As a Clinical Assistant at UF Health, you will play a vital role in supporting the medical team in providing exceptional patient care. This is an exciting opportunity to join a dynamic team and contribute to the delivery of high-quality healthcare services.Key Responsibilities:• Assist healthcare providers with patient examinations and...

  • Medical Assistant

    3 weeks ago

    Bryceville, United States UF Health Full time

    Job SummaryWe are seeking a highly skilled Medical Assistant to join our team at UF Health. As a Medical Assistant, you will play a vital role in providing exceptional patient care and support to our patients and families.Key ResponsibilitiesProvide administrative and clinical support to healthcare providers and patientsAssist with patient scheduling,...

  • Clinical Assistant

    2 weeks ago

    Bryceville, United States UF Health Full time

    Job SummaryWe are seeking a highly skilled Clinical Assistant to join our team at UF Health. As a Clinical Assistant, you will play a vital role in supporting our medical staff in providing exceptional patient care.Key ResponsibilitiesPrepare patients for medical procedures and assist with examinations or treatments.Document patient information accurately...

  • Medical Laboratory Specialist

    3 days ago

    Bryceville, United States K.A. Recruiting Full time

    Are you looking for a challenging and rewarding career in a medical laboratory? We have an exciting opportunity for a Medical Technologist or Medical Laboratory Technician to join our team at a top lab in Jacksonville, Florida. This is a permanent, stable opportunity with room for growth and career advancement. As a Medical Technologist or Medical Laboratory...

  • Clinical Assistant

    4 days ago

    Bryceville, United States UF Health Full time

    Job Summary:The Department of Surgery at UF Health is seeking a highly skilled Clinical Assistant to join our team. As a Clinical Assistant, you will play a vital role in assisting licensed physicians in all aspects of medical practice, including administrative and clinical procedures.Key Responsibilities:• Prepares patients for provider care, including...

  • Clinical Nurse Liaison

    5 days ago

    Bryceville, FL, United States Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Nurse Practitioner

    3 weeks ago

    Bryceville, FL , USA, United States BAYADA Home Health Care Full time

    BAYADA Home Health Care Job OpportunityWe are seeking a compassionate and dedicated Registered Nurse (RN) to join our team in Jacksonville, Florida. As a Registered Nurse with BAYADA Home Health Care, you will have the opportunity to make a meaningful difference in the lives of our clients and their families.Responsibilities:Follow a designated care plan in...