IT Technician
2 weeks ago
Spring, United States
The Woodlands Specialty Hospital
Full time
Job Title: Information Systems Tech
Department:
IT
Reports To:
Information Systems Manager / Director
FLSA Status:
Non-Exempt
Date
12/11/2022
Position Summary
Provides software and network support, training and troubleshooting in a networked microcomputer environment. Provides support on a wide range of applications.
Essential Duties & Responsibilities
- Installs, configures, maintains, and troubleshoots a wide range of software used throughout the company.
- Performs hardware/software upgrades to existing computer equipment as needed.
- As a member of the help desk services staff, responds to software problem calls on site or over the phone for users. Investigates error messages and determines resolution.
- Reinstalls program or replaces files that are causing errors.
- Calls software vendor or accesses on line technical support to obtain software update. Also responds to network log on calls. Investigates appropriate areas of potential problem and determines resolution.
- Will be required to rotate on-call services.
- Perform other duties as assigned
- Demonstrate knowledge of and adhere to regulations, policies, and procedures pertaining to safety, emergency preparedness, infection control, OSHA, fire safety and hazardous materials
- Participate in performance improvement activities as necessary
- Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations.
- Demonstrate effective interpersonal skills
- Treat all patients, visitors, and staff members fairly and with respect
- Utilize effective communication methods and skills
- Able to communicate in non-judgmental manner and recognize discrepancies between employees and personal beliefs
- Ensure personal appearance is business casual and professional at all times
- Responsible for wearing identification badge at all times which must be visible and above the waistline
- Attend all required meetings and in-service education
- Compliance with attendance standards
- Demonstrate flexibility when changes in assignments are necessary
EDUCATION & EXPERIENCE
- High school diploma or equivalent
- Position prefers an AA/AS degree in computer related field plus two years relevant experience; a BA/BS degree in computer science or related discipline; or the combination of education and experience that enables performance of all aspects of the position.
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Ability to perform these operations using units of American money and weight measurement, volume, and distance
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
- Expert computer skills
Competencies
- Professional Maturity: The ability to separate emotional feelings from the real issues at hand
- Responsibility: The ability to accept choices you have made and the results they have led to
- Communication: The ability to write and speak effectively; actively listen to others, and give feedback
- Flexibility: Demonstrate responsiveness and adaptability following change initiatives
- Intelligence: Understand information and apply new knowledge
- Energetic: Exhibits high levels of energy and enthusiasm
- Organized: Efficient in structuring tasks to be accomplished
- Computer Savvy: The ability to use technology efficiently and effectively
- Customer Service: The ability to enhance customer satisfaction
- Job Knowledge/Technical Knowledge: Knowledgeable of current role and technical systems, and the impact it has on the organization
- Integrity and Respect: Demonstrates upmost level of integrity
- Interpersonal Communication: Writes and speaks effectively based on the psychological, relational, situation, environmental and cultural dynamics within the situation
- Collaboration and Partnership: Encourages participation from team members
- Manages Change: Demonstrates flexibility with changing environments
- Problem Solving: Resolve issues in a timely manner
- Attention to Detail: Follows procedures to ensure entry of data
- Organization: Uses time efficiently by prioritizing and planning work activities
- Judgment: Ability to make independent decisions
- Teamwork: Works with others to accomplish objectives and shows support for decisions
- Quality: Sets high standards to ensure quality in work performed
- Accountability: Takes responsibility for adhering to all company policies, procures, and performance expectations
- The physical demands for this position include: adequate vision, hearing, and repetitive motion
- Light physical activity performing non-strenuous daily activities of an administrative nature
- Ascending or descending stairs, ramps and the like, using feet and legs and/or hands and arms
- Substantial movements (motion) of the wrist, hands, and/or fingers in a repetitive manner
- Bending legs downward and forward by bending leg and spine
- Well-lighted, heated and/or air-conditioned indoor office setting with adequate ventilation
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