Teller - Customer Service Associate

3 months ago

Fairplay, United States Triumph Financial Full time
Summary

MONDAY - FRIDAY, 8AM - 5PM, NO WEEKENDS Are you a customer-focused professional with a passion for facilitating accurate financial transactions and building strong relationships? As a Teller, you'll be at the forefront of our commitment to exceptional customer service. You'll not only provide prompt and accurate financial transactions but also contribute to the development and retention of customer relationships. By profiling new and existing customers, offering insightful advice on bank products and services, and ensuring each customer interaction exceeds expectations, you'll play a key role in fostering customer loyalty and identifying valuable cross-selling opportunities. If you're eager to take initiative, contribute to our retail branch goals, and make a meaningful impact, we invite you to become a part of our team.

Job Description

The Teller is responsible for providing prompt and accurate financial transactions in accordance with the Bank's policies and procedures. Contributes to the development and retention of customer relationships by providing exceptional customer service and identifying appropriate cross sell opportunities with professionalism and enthusiasm.

Team Culture

At Triumph Financial, we are a values-driven financial service company focused on creating value by helping our team members thrive, our customers succeed and our communities prosper. When we do this, we're "Helping People Triumph."

Treating people fairly, handling conflict with grace, and speaking the truth with humility are actions born of our convictions. Correct, consistent daily action shapes our culture, and we work at this diligently.

How You'll Spend Your Time

  • Profile new and existing customers, suggesting tailored products/services.

  • Provide exceptional customer service, exceeding expectations.

  • Open new accounts, ensuring accuracy and timely documentation.

  • Assist with Stop Payments, Debit Card Orders, and more.

  • Take initiative to resolve customer issues and provide prompt feedback.

  • Help maintain customer goodwill and contribute to branch goals.

  • Professionally refer customers to various bank departments.

  • Safeguard customer info, adhere to regulations, and maintain security.

  • Process transactions while maintaining accurate records.

  • Contribute to local community and bank-sponsored events

  • No weekends required

Education & Experience Requirements

The ideal candidate should have a high school diploma or GED, be at least 18 years old, and preferably possess six to twelve months of bank teller experience. Additional desired qualities include customer service, sales, or cross-selling experience.

Apply now and seize the chance to provide exceptional service, build relationships, and grow in a supportive banking environment

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