Eligibility Specialist 1

3 months ago

Hackensack, United States Savista Full time

Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their communities, all while living our values of Commitment, Authenticity, Respect and Excellence (CARE).

The Eligibility Specialist works as an advocate for patients and maintains a level of passion in helping support their communities. While working in one of our Savista service centers, Client Facility or Outreach (Field work) locations the eligibility specialist helps to identify financial assistance programs for the uninsured or underinsured customers. They assist with the application process and referrals to all State and Federally funded assistance programs, including but not limited to Medicare, Medicaid, Disability and Charity programs.

  • Employee must be available between the hours of 8am and 8pm Monday-Friday. Availability 1 Saturday or 1 Sunday a month when needed
  • Must Be Bilingual -English and Spanish
Responsibilities
  • Act as an advocate for the patient, but also serves as a liaison to other colleagues, client hospital personnel, and government agency staff in a collaborative effort to establish eligibility coverage for future or incurred medical expenses.
  • Handle high volume of inbound/outbound calls for patients that need to be screened financially and medically for financial assistance.
  • Perform face to face screening and/or phone screening with patients while educating them on their medical eligibility in a centralized savista office, client facility, patient room or home environment to determine eligibility for financial assistance.
  • Utilize portable device to access Savistaeligibility screening program to determine customers eligibility for all State and Federally funded programs that will provide financial assistance to resolve current or future hospital bills.
  • Provide instructions and work directly with the patient or their appointed representative to complete the appropriate application and acquire all necessary releases, signatures and supporting documents.
  • Facilitates the application process and directs the patient to the next steps within the process.
  • Assisting the patient to resolve discrepancies with their patient file.
  • Submit patient's application and supporting documentation to the appropriate institution in accordance with company protocol.
  • Collect and process upfront deposits or set up payment arrangements, as required for patient responsibility.
  • Maintain AIDET guidelines (acknowledge the patient, introduce yourself, explain the duration or timeline of your process, explain to them what you are doing, thank the patient for their time).
  • Meet or exceed established productivity with the support of the supervisor, QA team, educational materials and webinars, and partner with their colleagues, achieve accuracy rate of 95%.
  • Travel up to 20% to government agencies, patient homes, or other facilities/hospitals.
  • Provide superior healthcare customer service and maintain a professional image.
  • Maintain acceptable attendance, appointments, and schedule requirements.
  • Supports Savista Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to Savista business practices. This includes: becoming familiar with Savista Code of Ethics, attending training as required, notifying management or Savista Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.
Requirements
  • High school diploma or GED.
  • Bilingual
  • 6+ months of experience in a customer service role, interacting directly with customers either in-person or over the phone.
  • 6+ months of experience working in a role with a high volume of either inbound or outbound calls.
  • Experience working in a role that requires prioritization of multiple critical priorities while ensuring quality and achievements of performance metrics.
  • Demonstrated experience communicating effectively with a patient and simplifying complex information.
  • Experience in a role that requires accessing multiple databases simultaneously or managing multiple open screens to gather information to discuss with a customer.
  • Demonstrated ability to navigate Internet Explorer and Microsoft Office. Ability to problem solve simple technology issues.
  • Experience with customer interactions that require live, accurate documentation of the encounter.
  • Ability to handle sensitive information and maintain HIPAA compliance.
  • Ability to work the required facility holidays.
  • Proven time management skills.
  • Must be able to drive personal automobile.
  • Up to 20% travel.
  • Employee must be available between the hours of 8am and 8pm Monday-Friday. Availability 1 Saturday or 1 Sunday a month when needed
  • Must Be Bilingual -English and Spanish


Note: Savista is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $18.00 to $21.00. However, specific compensation for the role will vary within the above range based on many factors including but not limited to geographic location, candidate experience, applicable certifications, and skills

SAVISTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, age, veteran status, disability, national origin, sex, sexual orientation, religion, gender identity or any other federal, state or local protected class.

California Job Candidate Notice

  • Eligibility Specialist

    2 months ago

    Hackensack, United States Savista Full time

    Here at Savista, we enable our clients to navigate the biggest challenges in healthcare: quality clinical care with positive patient experiences and optimal financial results. We partner with healthcare organizations to problem solve and deliver revenue cycle improvement services that enable their success, support their patients, and nurture their...

  • Medical Labor and Delivery Nurse Specialist

    5 days ago

    Hackensack, New Jersey, United States Nurses 247 Full time

    Nurses 24/7 is a leading healthcare staffing agency, dedicated to providing top-notch nursing professionals for various medical settings. We are currently seeking a skilled Medical Labor and Delivery Nurse Specialist to join our team in Hackensack, New Jersey.Job Title: Medical Labor and Delivery Nurse SpecialistLocation: Hackensack, NJDuration: 14...

  • Pediatric Care Specialist

    4 weeks ago

    Hackensack, New Jersey, United States Hackensack University Medical Center Full time

    Pediatric Care Specialist Job SummaryWe are seeking a highly skilled Pediatric Care Specialist to join our team at Hackensack University Medical Center. As a Pediatric Care Specialist, you will be responsible for providing direct patient care to newborns through 21 years of age in the Pediatric Emergency Department.Key Responsibilities:Perform and interpret...

  • Cardiovascular Technologist Specialist

    2 weeks ago

    Hackensack, New Jersey, United States Host Healthcare Full time

    Job Title: Cardiovascular Technologist SpecialistHost Healthcare is seeking a skilled travel Cardiovascular Technologist Specialist for a rewarding travel opportunity in New Jersey.About the JobType: Travel Allied Health ProfessionalShift: 8 hours, eveningsDuration: 37 weeksWe are looking for an experienced Cardiovascular Technologist Specialist to join our...

  • Medical Support Specialist

    3 weeks ago

    Hackensack, New Jersey, United States HAN Full time

    HAN is seeking a highly skilled Medical Support Specialist to join our team in Hackensack, NJ. As a Medical Support Specialist, you will work closely with patients and healthcare professionals to provide exceptional care.About the RoleThis full-time contract position offers an attractive salary of $48.00/hour for night shifts. If you have at least 1 year of...

  • Medical Wound Specialist

    1 hour ago

    Hackensack, New Jersey, United States ReNew Wound Care Full time

    ReNew Wound Care partners with skilled nursing facilities to provide advanced treatment protocols in post-acute settings.We are seeking a Medical Wound Specialist to join our team of highly skilled wound care specialists. The ideal candidate will have a valid PA license, board certification, and minimum 1 year experience in advanced wound care.The salary for...

  • Perinatal Medicine Specialist

    3 weeks ago

    Hackensack, New Jersey, United States HACKENSACK UNIVERSITY MED CNTR Full time

    We are seeking a skilled Perinatal Medicine Specialist to join our team at Hackensack University Medical Center. This individual will work with a full range of prenatal diagnosis and fetal care, complex obstetrics, and maternal medicine.The successful candidate will be part of our fully academic residency program and have opportunities for leadership...

  • Delivery Specialist

    3 weeks ago

    Hackensack, New Jersey, United States FreshDirect Full time

    About the JobFreshDirect is seeking a skilled and reliable Delivery Specialist to join our team. As a Delivery Specialist, you will be responsible for delivering orders to customers within the NYC Metro Area.ResponsibilitiesDelivering orders to customers within a scheduled time frameOperating a refrigerated truck and hand truck to assist with...

  • Radiology Imaging Specialist

    3 weeks ago

    Hackensack, Minnesota, United States Allied 247 Full time

    We are seeking a skilled Radiology Technologist to join our team as a travel specialist. This opportunity will allow you to explore new locations and experience different work environments.About the RoleThis position is available in Hackensack, New Jersey, and requires a commitment of 9 weeks with 40 hours of work per week. The shift schedule includes...

  • Medical Director

    2 weeks ago

    Hackensack, Minnesota, United States iMed Staffing Full time

    We are seeking an experienced Internal Medicine Specialist to join our team at iMed Staffing in New Jersey. As a Medical Director, you will be responsible for providing exceptional patient care and leading a team of healthcare professionals.About the OpportunityThis is a full-time, permanent position offering a competitive salary of $300,000 per year, plus...

  • Radiology Nurse Specialist

    1 week ago

    Hackensack, Minnesota, United States Host Healthcare Full time

    We are seeking a dedicated Radiology Nurse Specialist to join our team at Host Healthcare. This is a travel nursing position in Hackensack, New Jersey.Job OverviewAs a Radiology Nurse Specialist, you will have the opportunity to work with a variety of patients and provide expert care in a fast-paced environment. You will be responsible for administering...

  • Urologic Health Specialist

    1 month ago

    Hackensack, New Jersey, United States Hackensack Meridian Health Full time

    Hackensack Meridian Health is seeking a highly skilled Urologic Health Specialist to join our growing network. Located on the Hackensack Meridian School of Medicine campus, the successful candidate will join a dynamic team committed to delivering exceptional, innovative care with outstanding outcomes. Candidates with clinical expertise, effective...

  • Diagnostic Imaging Specialist

    3 weeks ago

    Hackensack, Minnesota, United States Allied 247 Full time

    Allied 24/7 is a leading healthcare staffing agency seeking a skilled Diagnostic Imaging Specialist for a travel assignment in New Jersey.Job OverviewThis 9-week contract requires the specialist to work 40 hours per week, with 8-hour evening shifts.The successful candidate will be responsible for operating medical imaging equipment and capturing high-quality...

  • Travel Nurse RN Specialist

    3 weeks ago

    Hackensack, New Jersey, United States Nurses 247 Full time

    Job Title: Travel Nurse RN SpecialistWe are seeking a skilled ER Nurse to join our team at Nurses 24/7. This travel nursing job is based in Hackensack, New Jersey and offers an exciting opportunity for experienced nurses to work in a dynamic environment.About the Job:Type: Travel Nursing AssignmentSpecialty: Emergency Department (ED)Shift: 12 hours,...

  • Nurse Specialist for Telemetry Unit

    3 weeks ago

    Hackensack, New Jersey, United States Trustaff Full time

    About this jobYou will work as a skilled Nurse Specialist for our Telemetry Unit, providing expert care to patients who require close monitoring. Your knowledge of heart rhythms and ability to multitask will be essential in managing patient vitals such as heart rate, blood pressure, and oxygen levels.Qualifications:A minimum of 1-2 years recent experience in...

  • Travel Nurse RN Specialist

    2 weeks ago

    Hackensack, New Jersey, United States LanceSoft Full time

    Job TitleLanceSoft is seeking a travel nurse specialist for a challenging opportunity in Hackensack, New Jersey.About the RoleThis 13-week assignment requires a dedicated and experienced Med Surg / Telemetry RN to provide high-quality patient care in a fast-paced environment.RequirementsSpecialty: Med Surg / TelemetryDiscipline: RNStart Date: ASAPDuration:...

  • Administrative Support Specialist for Career Development

    3 weeks ago

    Hackensack, New Jersey, United States Burke County Schools Full time

    Job Summary:We are seeking an Administrative Support Specialist to join our team at Burke County Schools. This is a full-time position that requires excellent organizational, communication, and interpersonal skills.About the Role:The Administrative Support Specialist will provide administrative support to the athletic director and sports coaches, including...

  • Inpatient Medical Specialist

    4 days ago

    Hackensack, New Jersey, United States UNC Health Blue Ridge Full time

    About the RoleWe are seeking a skilled Day Shift Hospitalist APP to join our team at UNC Health Blue Ridge Main Hospital in Morganton, NC. This is a great opportunity for professionals who want to work in a rural community with access to a broad scope of specialist within our network.Key ResponsibilitiesThe ideal candidate will be responsible for providing...

  • Respiratory Care Specialist

    5 days ago

    Hackensack, New Jersey, United States KPG Healthcare, LLC Full time

    We are seeking Respiratory Care Specialists to provide high-quality patient care and support throughout the respiratory therapy process at our state-of-the-art hospitals in Hackensack, New Jersey.Key Responsibilities:Administer respiratory care therapies to patients with various lung conditionsCare for patients in critical condition, including those on life...

  • Critical Care Nurse Specialist

    1 week ago

    Hackensack, New Jersey, United States Favorite Healthcare Staffing Full time

    Favorite Healthcare Staffing is a leading provider of healthcare staffing solutions, dedicated to delivering exceptional care and support to our clients and candidates.Job SummaryWe are seeking an experienced Critical Care Nurse Specialist to join our team in Hackensack, NJ. As a critical care nurse specialist, you will be responsible for providing...