Client Relations Specialist

4 weeks ago

Chandler, United States VensureHR Full time
We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.

About Us
Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting www.vensure.com .

Position Summary
The Client Relations Specialist (CRS) is responsible for the health and retention of a book of small to midsized clients. The CRS's role is to foster positive client relationships, manage inquiries, and work with internal departments to seek resolution on client requests. The CRS will also perform on-site client visits for profitable clients in partnership with their leadership team to review the client's account and experience.

Essential Duties and Responsibilities
  • Coordinate user set-up and provide training of client facing web-based payroll, custom reporting software, LMS, and service platforms.
  • Facilitate proactive intervention steps for at-risk clients, working through the retention process with identified internal teams, client, and business consultants for successful retention.
  • ccount management by establishing and reinforcing strong relationships with clients, internal partners, brokers and peers through proactive touch points and service recommendations based on client's business needs.
  • ct as a liaison between client and internal operations to ensure seamless delivery of services in line with department SOPs.
  • Coordinating and leading client meetings to review and discuss escalated issues or matters of significance related to the client's account.
  • Build and leverage cross-functional partnerships to manage client inquiries and escalations.
  • nalyze & leverage data and reporting to identify opportunities, trends, and process improvements.
  • Identify gaps in client processes; introduce and drive adoption of new products and services to client based on identified client need.
  • Manage and escalate client issues through various communication platforms including the submission of cases in Client Space to internal departments for resolution.
  • Deliver benefit reconciliation results to coordinate payment of open balances.
  • Coordinate and present client Open Enrollment on Master Plans.
  • Manage Client Benefit questions or concerns during the client's lifecycle.
  • Determine and recommend annual increases and/or reductions to client's admin fee.
  • ssist with client tax account registration guidance, provide education on payroll tax questions, and obtain clients tax account login credentials when entering a new state.
  • Manage and escalate payroll tax notices and drive to resolution.
  • ssist and provide guidance with required state and federal reporting.
  • Perform on-site client visits for profitable and/or At-Risk Clients.
  • ct as support for assigned region when team members are traveling, out of office or unavailable.
Knowledge, Skills, and Abilities
  • Customer service driven, and able to interact and develop relationships with an array of clients in different industries and with varying personality types.
  • Strong sense of business ethics including the ability to handle confidential information appropriately.
  • bility to adapt to a fast paced, continually changing work environment while managing multiple priorities/projects.
  • Self-motivated, as well as the ability to work alongside a team.
  • bility to provide systems training and support as needed.
  • General working knowledge of Microsoft Office suite, payroll and CRM platforms.
Education & Experience
  • High School graduate or equivalent required.
  • 3-4 years of experience in a customer service role preferred. Previous experience in account management, a call center, PEO, payroll, taxes, benefits, human resources, or equivalent combination of experience, skills, education (including other relevant non-traditional degree programs, certifications, or job training programs) preferred.

  • Client Relations Specialist

    3 weeks ago

    Chandler, Arizona, United States Vensure Employer Services Full time

    About the RoleWe are seeking a highly skilled Client Relations Specialist to join our team at Vensure Employer Solutions. This role is ideal for individuals who enjoy building strong relationships with clients and driving business growth through effective communication and problem-solving skills.Key ResponsibilitiesAct as a liaison between clients and...

  • Client Relations Specialist

    2 weeks ago

    Chandler, United States Vensure Employer Services Full time

    Job DescriptionJob DescriptionWe are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.About UsVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM...

  • Senior Client Relations Specialist

    2 weeks ago

    Chandler, United States Vensure Employer Services Full time

    Job DescriptionJob DescriptionWe are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.About UsVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM...

  • Client Relations Liaison

    3 weeks ago

    Chandler, Arizona, United States Vensure Employer Services Full time

    Job OverviewWe are seeking an experienced Client Relations Liaison to join our team at Vensure Employer Solutions. This role involves managing a portfolio of clients, providing exceptional customer service, and ensuring timely delivery of services.The ideal candidate will have strong communication and organizational skills, with the ability to work...

  • Client Relations Specialist

    4 weeks ago

    Chandler, United States Vensure Employer Services Full time

    We are a proud work-from-office company. If you're ready to work on-site in a dynamic, global company, we'd love to hear from you.About UsVensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global...

  • Client Success Specialist

    3 weeks ago

    Chandler, Arizona, United States Vensure Employer Services Full time

    About the RoleWe are seeking a highly organized and detail-oriented Client Success Specialist to join our team at Vensure Employer Solutions. In this role, you will be responsible for ensuring high levels of customer satisfaction, resolving client issues, and providing exceptional support to our clients.Key ResponsibilitiesRespond to client inquiries and...

  • Client Service Training Specialist

    1 week ago

    Chandler, United States Disability Solutions Full time

    Job Title:Client Service Training SpecialistLocation:AZ - Chandler 3075What you'll do:The Client Services Training Specialist is responsible for independently developing training solutions, assigned by the Client Service Training Manager. Trainings are focused on delivering top quality and highly effective client and internal service department on Treasury...

  • Client Service Specialist

    3 weeks ago

    Chandler, Arizona, United States Vensure Employer Services Full time

    About the RoleIn this exciting opportunity, you will have the chance to work with a diverse range of clients, understanding their unique needs and requirements. As a Client Relations Specialist, you will be responsible for building strong relationships, resolving issues, and driving business growth.

  • ***DIRECT HIRE***Client Relations HRBP

    3 days ago

    Chandler, United States Vensure Employer Services Full time

    Job DescriptionJob DescriptionTraditional On-Site M-F Schedule, NO Hybrid or Remote OptionThe Client Relations HR Business Partner is responsible for the delivery of customized service solutions that positively impact the client's business resulting in client retention and growth. This role completes client relations functions for the organization and...

  • Digital Client Care Specialist

    3 weeks ago

    Chandler, Arizona, United States Western Alliance Bank Full time

    About the JobWe are seeking a highly skilled Digital Client Care Specialist to join our team. This is a full-time position that offers competitive salaries, an ownership stake in the company, and a range of benefits.About the RoleThe successful candidate will have experience in customer service, with a proven track record of providing excellent support to...

  • Digital Client Care Specialist

    1 month ago

    Chandler, United States Disability Solutions Full time

    Job Title:Digital Client Care SpecialistLocation:AZ - Chandler 3075What you'll do:The Digital Client Care Specialist will respond to complex telephone and email inquiries from business and consumer clients, account officers, treasury management sales officers, branches, and other internal departments.What we are looking for: Takes ownership of a wide variety...

  • Client Partnership Specialist

    3 weeks ago

    Chandler, Arizona, United States Vensure Employer Services Full time

    About the JobThe estimated annual salary for this position is between $85,000 to $110,000.Vensure Employer Solutions is seeking a talented Client Partnership Specialist to build and maintain strong relationships with clients. This role requires exceptional communication and interpersonal skills, as well as the ability to work individually and as part of a...

  • Client Policy Specialist

    3 weeks ago

    Chandler, Arizona, United States Farmers Insurance Full time

    About the RoleThis is an exciting opportunity to join our team as a client policy specialist at Farmers Insurance. As a key member of our customer service team, you will be responsible for providing expert advice and guidance to clients over the phone, ensuring their policies are up-to-date and meet their needs.To succeed in this role, you should have strong...

  • Client Services Coordinator

    6 days ago

    Chandler, Arizona, United States VensureHR Full time

    About UsVensureHR is the largest privately held organization in the HR technology and service sector, providing comprehensive solutions to businesses worldwide.Job DescriptionWe are seeking a skilled Client Relations Specialist to join our team. In this role, you will be responsible for managing a book of client service-centric businesses, utilizing tools to...

  • Customer Relations Specialist

    3 days ago

    Chandler, Arizona, United States Courtny Tyler - State Farm Agent Full time

    Company OverviewCourtny Tyler - State Farm Agent is a leading provider of insurance and financial services. We are committed to delivering exceptional customer experiences and building strong relationships with our clients.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. The...

  • Digital Client Care Specialist

    3 weeks ago

    Chandler, Arizona, United States Western Alliance Bank Full time

    Overview: We are seeking a highly skilled Digital Client Care Specialist to join our team at Western Alliance Bank. In this role, you will be responsible for providing exceptional customer service to business and consumer clients, account officers, and internal departments.Key Responsibilities: Respond to complex telephone and email inquiries in a timely...

  • Client Relationship Specialist

    6 days ago

    Chandler, Arizona, United States VensureHR Full time

    About the Role:VensureHR is looking for a highly motivated Senior Account Manager to lead our account management team. As a senior account manager, you will be responsible for managing client relationships, negotiating benefits and rates, and ensuring high service levels are met.Responsibilities:Develop and implement strategies to improve client satisfaction...

  • Workspace Client Product

    7 days ago

    CHANDLER, United States Dell Full time

    Workspace Client Product & Solution Sales SpecialistFrom developing brand-new accounts to driving expansion across existing accounts, our sales team transforms opportunity into action every day. Whether focusing on a geographical area, product line, industry, channel or market segment, their goal is the same: to develop relationships with the end-users of...

  • Client Solutions Specialist

    6 days ago

    Chandler, Arizona, United States Dell Full time

    Transform Collaboration into ActionThe Channel Sales team at Dell Technologies is dedicated to empowering partners, expanding reach, and accelerating growth. As a Client Solutions Specialist - Channel Sales Partner, you will be responsible for developing strategic partnerships, driving adoption of key programs, and ensuring an outstanding partner...

  • HR Relations Coordinator

    3 weeks ago

    Chandler, Arizona, United States Vensure Employer Services Full time

    Job SummaryWe are seeking an experienced HR Relations Coordinator to join our team at Vensure Employer Solutions. As a key member of our Client Relations team, you will be responsible for coordinating the delivery of HR services to our clients and ensuring seamless communication between internal departments. With a strong focus on building strong...