Help Desk Technician

1 week ago

Addison, United States SNI Companies dba SNI Technology Full time
Job Description

Help Desk Technician - Dallas, TX

SNI Technology is looking for an experienced Help Desk Technician looking for a new opportunity in Dallas, TX. The ideal candidate will have a strong technical background, including expertise in Microsoft ecosystems, Adobe suite applications, Google Workspace, ServiceNow ticketing systems, and Apple device management and have exceptional customer services skills.

Responsibilities
  • Provide technical support and troubleshooting for software, hardware, and network issues.
  • Respond promptly and professionally to help desk tickets, ensuring timely resolution of issues.
  • Install, configure, and maintain operating systems and applications, including Microsoft 365, Adobe suite, and Google Workspace.
  • Manage and support devices using MDM solutions for efficient device management.
  • Collaborate with cross-functional IT teams to resolve complex technical problems and ensure seamless operations.
  • Document support activities, solutions, and procedures for knowledge sharing and continuous improvement.
  • Deliver exceptional customer service to internal users, ensuring a positive and efficient user experience.
  • Assist in IT projects and initiatives as needed, contributing to the overall success and innovation of the IT department.
  • Stay abreast of the latest technologies and industry trends to enhance technical skills and provide proactive technical support.
Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
  • Minimum of 2 years of experience as a Help Desk Technician or similar role in an IT environment.
  • Proficiency in Microsoft ecosystems, including Microsoft 365 applications and services.
  • Familiarity with Adobe suite applications and Google Workspace for productivity and collaboration.
  • Experience using ServiceNow or other IT service management platforms for efficient ticketing and workflow management.
  • Knowledge of Apple device management (MDM) solutions for streamlined device configuration and support.
  • Strong communication and interpersonal skills, with a customer-centric approach to problem-solving.
  • Ability to prioritize and manage multiple tasks in a dynamic and fast-paced IT environment.
  • Technical certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Apple Certified Support Professional (ACSP) are highly desirable.
Benefits:
  • Competitive salary commensurate with experience and skills.
  • Comprehensive health, dental, and vision insurance coverage.
  • Generous paid time off and holiday benefits.
  • Professional development opportunities to enhance technical skills and career growth.

If you meet these qualifications and are passionate about delivering top-notch technical support and customer service in a dynamic IT environment, we encourage you to apply for this exciting opportunity in Dallas, TX.

THIS ROLE IS ONLY OPEN TO RESIDENTS IN THE DALLAS, TX AREA

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