Selling Flex Associate

3 weeks ago

Ridgeland, United States Belk, Inc. & Belk eCommerce LLC Full time
Providing Excellent Customer Service:
  • Proactively greeting and engaging customers warmly and with a smile.
  • Supporting the store to meet or exceed its customer service goals.
  • Handling each customer transaction in a professional and friendly manner.
  • Thanking each customer by name following a purchase.
Demonstrating Initiative:
  • Offering assistance to the customer proactively and without prompt.
  • Using suggestive selling techniques with all customers.
  • Meeting or exceeding solicitation goal for Belk credit Rewards program.
  • Meeting or exceeding Clienteling goals, where applicable.
  • Understanding Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com.
Continuous Learning & Innovation:
  • Using Mobile Devices to complete a sale (where applicable).
  • Using Digital Computer-based Point-of-Sale and other digital technology to enhance the customer shopping experience.
  • Using the Belk App and informing customers about the Belk App to enhance their shopping experience.
  • Using the Belk website to look up merchandise and complete in-store orders for customers
Focusing on Results:
  • Meeting or exceeding personal sales per hour goals.
  • Increasing units sold per transaction by recommending products to customers.
  • Identifying and reducing shrinkage in area.
  • Working professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks.
  • Maintaining Belk professional dress standards and appearance.
  • Maintaining floor and stock areas consistent with store standards.
  • Supporting the Operations Team to ensure new merchandise is unpacked and displayed in a timely manner and stored in a place that does not obstruct customer access to the department.
  • Following the ROCC the Dock process.
  • Ensuring timely set-up including signage for promotional events.
  • Following procedures for all systems including counts, markdowns, re-tickets and inventory control.
  • Complying with store policies including, but not limited to those concerning attendance and tardiness.
  • Accepting additional duties or sharing responsibilities during busy times and/or as requested by Sales Team Manager.
  • Assisting Operations teams with all non-sell duties as assigned by Sales Team Manager.

Education / Experience Requirements:

Position Contribution Level : Entry Level

Minimum Education & Experience:

•No education requirement.

•Experience in retail preferred

Knowledge / Skills Requirements:

•Excellent communication skills.

•Ability to use and learn industry technology preferred.

Physical Requirements:

•Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone and other related business equipment.

•Hand manipulation to remove sensor tags

•Ability to push / pull 100-500 pounds when moving stock carts

•Task demands vary in each department because of the different types of merchandise. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes.

Disclaimer:
For reasonable accommodation information for an ADAAA qualified disability please see Belk Associate Handbook for policy and procedures.

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