Advanced Support Technician

4 weeks ago

Port Clinton, United States Omni Fiber LLC Full time
Advanced Support Technician
About the position:

The Advanced Support Technician is responsible for troubleshooting and repair of the Omni Fiber Network and its customer-serving equipment. The Advanced Support Technician is a 2nd-level technician that handles customer technical support escalations, monitors and repairs trouble the Omni Fiber Network of all severity levels and implements technical changes according to Engineering designs. This is a hybrid, full-time position based out of Port Clinton, OH.
What you will do:
  • 75%: Investigate trouble reports and handle support escalations. Discuss, diagnose, and repair technical issues with customers' broadband fiber service and equipment.
  • 15%: Monitor the functionality of the network, proactively discover trouble, handle internal and customer notifications for incidents, repair and accurately document repair timeline and actions taken.
  • 5%: Implement technical changes in the service provider network.
  • 5%: Other technical work as directed.
Qualifications:
  • 2+ years of technical support call center experience
  • Fiber/PON broadband network experience
  • Must be flexible to work the B shift (1 PM - 10 PM EST)
  • Must be flexible to work weekends.
  • Knowledge and troubleshooting of routing and switching technologies in common use in service-provider networks.
    • BGP, IPv6, MPLS and VPNs, NAT/CG-NAT, BGP, OSPF-TE, Service Provider Switching (QinQ, L2VPN/EVC), Tunnel protocols (L2TP/IPSec/GRE), H-QoS for Triple-Play
    • Juniper and Cisco routers and switches
    • Ciena commercial ethernet switches and NIDs
    • Fiber OLT/ONT/ONU platforms
    • Familiarity with Commercial Ethernet, EIA/DIA circuits, and common transport technologies
  • Knowledge of common Network Operations Center incident management processes, including ticketing, incident handling, customer notifications, root cause analysis / post-mortem documentation, and change management procedures
  • Strong customer service skills
  • Broadband customer troubleshooting and technical support
  • Must be able lift up to 70 lbs and climb a ladder.
Desired Skills:
  • Any technical certifications are preferred but not required.
  • Familiarity with internet caching technologies and CDNs
  • Familiarity with common service provider level security threats and mitigation methods
  • Knowledge of Windows / Linux system administration and common administration tasks
  • A working knowledge of programming or scripting languages


Questions about this opening? Contact us at

Omni Fiber provides equal employment opportunities to all qualified applicants and employees, and administers all aspects and conditions of employment, without regard to the following: Race, Color, Age, Sex, Sexual orientation, Gender, Gender identity, Religion, National origin, Pregnancy, Physical or mental disability, Military or veteran status, or Genetic information. Equal employment opportunity applies to, but is not limited to, employment status, training, promotion, demotion, transfer, leaves of absence, and termination.

  • Advanced Support Technician

    4 weeks ago

    Port Clinton, United States Omni Fiber LLC Full time

    Advanced Support Technician About the position: The Advanced Support Technician is responsible for troubleshooting and repair of the Omni Fiber Network and its customer-serving equipment. The Advanced Support Technician is a 2nd-level technician that handles customer technical support escalations, monitors and repairs trouble the Omni Fiber Network of all...

  • Advanced Behavior Technician

    4 weeks ago

    Clinton, United States Lighthouse Autism Center Full time

    Job DescriptionJob DescriptionDescription:Are you looking for a fun, rewarding career dedicated to helping children reach their full potential? If so, we want YOU to join us as an Advanced RBT at Lighthouse Autism Center! At Lighthouse Autism Center (LAC), we combine our values and clinical expertise to provide collaborative, compassionate care in order to...

  • Field Service Technician

    4 weeks ago

    Clinton, United States MasTec Advanced Technologies Full time

    **Paid Training Included | Vehicle and Gas Card provided |No Experience Required** At MasTec Advanced Technologies, your expertise and knowledge will help guide the customer to select the best technologies to meet their needs and you’ll ensure everything selected is in working order so our customers can use each product right away. At MasTec, your talent...

  • Advanced Service Technician

    2 weeks ago

    Port Charlotte, United States RaceTrac Full time

    The Advanced Service Technician is responsible for the maintenance and repair of up to 25 RaceTrac and Raceway convenience stores in a designated region. This individual assesses, develops protocol, and resolves maintenance issues to ensure the operability of every store at all times. **Travel Requirements**: - **You will be provided a company vehicle...

  • EMT / ER Technician - $15-18 per hour

    4 days ago

    Port Saint Lucie, United States Advanced Care Partners Full time

    Job DescriptionAdvanced Care Partners is seeking a EMT / ER Technician for a job in Port Saint Lucie, Florida.Job Description & RequirementsSpecialty: EMT / ER TechnicianDiscipline: Allied Health ProfessionalDuration: Ongoing40 hours per weekShift: 8 hours, flexibleEmployment Type: StaffEmergency Medical TechnicianJob DetailsJob LocationPort Saint Lucie PPEC...

  • EMT / ER Technician - $15-18 per hour

    2 weeks ago

    Port Saint Lucie, United States Advanced Care Partners Full time

    Job DescriptionAdvanced Care Partners is seeking a EMT / ER Technician for a job in Port Saint Lucie, Florida.Job Description & RequirementsSpecialty: EMT / ER TechnicianDiscipline: Allied Health ProfessionalDuration: Ongoing40 hours per weekShift: 8 hours, flexibleEmployment Type: StaffJob Details - Emergency Medical TechnicianJob LocationPort Saint Lucie...

  • EMT / ER Technician - $15-18 per hour

    2 weeks ago

    Port Saint Lucie, United States Advanced Care Partners Full time

    Job DescriptionAdvanced Care Partners is seeking a EMT / ER Technician for a job in Port Saint Lucie, Florida.Job Description & RequirementsSpecialty: EMT / ER TechnicianDiscipline: Allied Health ProfessionalDuration: Ongoing40 hours per weekShift: 8 hours, flexibleEmployment Type: StaffJob Details - Emergency Medical TechnicianJob LocationPort Saint Lucie...

  • EMT / ER Technician - $15-18 per hour

    4 weeks ago

    Port Saint Lucie, United States Advanced Care Partners Full time

    Advanced Care Partners is seeking a EMT / ER Technician for a job in Port Saint Lucie, Florida.Job Description & RequirementsSpecialty: EMT / ER TechnicianDiscipline: Allied Health ProfessionalDuration: Ongoing40 hours per weekShift: 8 hoursEmployment Type: StaffJob Details - Emergency Medical TechnicianJob LocationPort Saint Lucie PPEC - Port Saint Lucie,...

  • EMT / ER Technician - $15-18 per hour

    4 weeks ago

    Port Saint Lucie, United States Advanced Care Partners Full time

    Advanced Care Partners is seeking a EMT / ER Technician for a job in Port Saint Lucie, Florida.Job Description & RequirementsSpecialty: EMT / ER TechnicianDiscipline: Allied Health ProfessionalDuration: Ongoing40 hours per weekShift: 8 hoursEmployment Type: StaffJob Details - Emergency Medical TechnicianJob LocationPort Saint Lucie PPEC - Port Saint Lucie,...

  • EMT / ER Technician - $15-18 per hour

    2 weeks ago

    Port St. Lucie, United States Advanced Care Partners Full time

    Advanced Care Partners is seeking a EMT / ER Technician for a job in Port Saint Lucie, Florida.Job Description & RequirementsSpecialty: EMT / ER TechnicianDiscipline: Allied Health ProfessionalDuration: Ongoing40 hours per weekShift: 8 hours, flexibleEmployment Type: StaffJob Details - Emergency Medical TechnicianJob LocationPort Saint Lucie PPEC - Port...

  • EMT / ER Technician - $15-18 per hour

    4 weeks ago

    Port Saint Lucie, United States Advanced Care Partners Full time

    Job DescriptionAdvanced Care Partners is seeking a EMT / ER Technician for a job in Port Saint Lucie, Florida.Job Description & RequirementsSpecialty: EMT / ER TechnicianDiscipline: Allied Health ProfessionalDuration: Ongoing40 hours per weekShift: 8 hoursEmployment Type: StaffJob Details - Emergency Medical TechnicianJob LocationPort Saint Lucie PPEC - Port...

  • EMT / ER Technician - $15-18 per hour

    4 weeks ago

    Port Saint Lucie, United States Advanced Care Partners Full time

    Job DescriptionAdvanced Care Partners is seeking a EMT / ER Technician for a job in Port Saint Lucie, Florida.Job Description & RequirementsSpecialty: EMT / ER TechnicianDiscipline: Allied Health ProfessionalDuration: Ongoing40 hours per weekShift: 8 hoursEmployment Type: StaffJob Details - Emergency Medical TechnicianJob LocationPort Saint Lucie PPEC - Port...

  • EMT / ER Technician - $15-18 per hour

    2 weeks ago

    Port Saint Lucie, United States Advanced Care Partners Full time

    Advanced Care Partners is seeking a EMT / ER Technician for a job in Port Saint Lucie, Florida.Job Description & RequirementsSpecialty: EMT / ER TechnicianDiscipline: Allied Health ProfessionalDuration: Ongoing40 hours per weekShift: 8 hours, flexibleEmployment Type: StaffJob Details - Emergency Medical TechnicianJob LocationPort Saint Lucie PPEC - Port...

  • EMT / ER Technician - $15-18 per hour

    2 weeks ago

    Port Saint Lucie, United States Advanced Care Partners Full time

    Advanced Care Partners is seeking a EMT / ER Technician for a job in Port Saint Lucie, Florida.Job Description & RequirementsSpecialty: EMT / ER TechnicianDiscipline: Allied Health ProfessionalDuration: Ongoing40 hours per weekShift: 8 hours, flexibleEmployment Type: StaffJob Details - Emergency Medical TechnicianJob LocationPort Saint Lucie PPEC - Port...

  • Installation Technician

    4 weeks ago

    Port Saint Lucie, United States MasTec Advanced Technologies Full time

    At MasTec Advanced Technologies, your smile and customer service are in demand. Here you won’t just provide and install the most advanced home technologies around - everything from satellite dishes to home security and smart home automation - you’ll be the technician customers trust. Your expertise and knowledge will help guide the customer to select...

  • Desktop Support Technician

    2 weeks ago

    Clinton, United States Leidos Full time

    Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy...

  • Travel Radiology Technician

    4 weeks ago

    Port Clinton, United States Connected Health Care Full time

    Job DescriptionConnected Health Care is seeking a travel Radiology Technician for a travel job in Port Clinton, Ohio.Job Description & RequirementsSpecialty: Radiology TechnicianDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: 13 weeks40 hours per weekShift: 8 hoursEmployment Type: TravelTravel/Local Contract X-Ray TechnologistUp To $2,600/WK...

  • Automotive Technician

    4 weeks ago

    Clinton, United States J&S Transmission Service Full time $30,000 - $80,000

    As an Automotive Technician, you will play a critical role in delivering exceptional service to our valued customers. Your strong technical skills, attention to detail, and ability to diagnose and repair a wide range of vehicles will be essential. Responsibilities may include:Performing routine vehicle maintenance and inspections.Diagnosing and resolving...

  • EMT / ER Technician - $15-18 per hour

    7 days ago

    Port Saint Lucie, FL, United States Advanced Care Partners Full time

    Advanced Care Partners is seeking a EMT / ER Technician for a job in Port Saint Lucie, Florida.Job Description & RequirementsSpecialty: EMT / ER TechnicianDiscipline: Allied Health ProfessionalDuration: Ongoing40 hours per weekShift: 8 hours, flexibleEmployment Type: StaffEmergency Medical TechnicianJob DetailsJob LocationPort Saint Lucie PPEC - Port St....

  • Rdt (Registered Developmental Technician)

    4 weeks ago

    Clinton, United States Kinder Growth Therapy Full time

    **About Kinder Growth** At Kinder Growth we strive to support children with autism in building strong, meaningful, and enjoyable relationships with those around them. We work to support children in unlocking their potential to bring forth a happier and more engaged child. We take great pride in the Kinder Growth work environment. Our emphasis on employee...