Senior Client Service Manager

3 weeks ago

Bloomfield Hills, United States Gallagher Full time

About Us:

Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.

We believe that every candidate brings something special to the table, including you So, even if you feel that youre close but not an exact match, we encourage you to apply.

Overview:

As the Senior Client Service Manager you will ensure delivery of exceptional service to Gallaghers clients by actively managing client accounts. You will participate in branch initiatives and we will rely on your leadership skills to help guide our Client Service associates and create a learning environment. You apply your business insight and strong dedication to service to create depth in our client relationships. We will look to you to develop and cultivate outstanding relationships within our branch and with our clients and vendor partners.

Responsibilities:
  • You are the strategic relationship manager and client liaison. You will lead increasingly complex self-funded accounts while collaborating with senior teammates
  • You seek to recognize a client's day to day needs and provide solutions while continuing to manage their annual strategy
  • Sharing market expertise with clients and keep them well-informed of compliance related issues
  • You will "cross-solve" with your clients to communicate resources available within Gallagher that we may not currently provide (Pharmacy Practice, Retirement Services, HR Consulting, Voluntary Benefits, etc.)
  • You champion Gallagher resources and tools to maximize efficiency in managing client deliverables
  • Support the employee benefits Client Service Cycle to ensure a seamless renewal process. We measure success based on retention and our renewal target is 95%.
  • Guide, develop, and mentor new hires, account management, and team resources
  • Prioritize workflow and ensure accountability in both internal and external partnerships. You align yourself with the account management team to ensure compliance with local and corporate standards
  • Complete internal professional development programs to gain an understanding of the insurance industry and GBS processes
  • We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way

What skills will make me successful in this role?

  • You possess strong communication skills that will allow you to build professional relationships with our business partners. We are a collaborative team and look for teammates who understand the importance of deadlines and are open to constructive feedback.
  • Demonstrating a high level of professionalism in all interactions
  • You take action to influence events, achieve team goals, and retain clients
  • Adaptable and remain composed and in an environment that requires balancing multiple priorities in any given day
  • You actively seek to develop your professional skills and improve efficiency and productivity
  • You are innovative and rarely satisfied with the status quo. You love to generate new and practical ideas and aim to continuously improve
  • A desire to learn Gallaghers tools, systems, and shared resources
  • We look for the people who go the Extra Mile to achieve results that benefit the client, the Branch and Gallagher


Qualifications:

Required:

  • Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience.
  • 1+ years supervisory experience. Appropriate licensing as required.

Preferred:

  • Previous insurance knowledge and experience managing client relationships.
  • Solid financial acumen.


Behaviors:

  • Proficient in using technology as a tool to maximize productivity and quality.
  • Strong written and verbal communication skills. Comfortably engages others in consultative discussion.
  • Effectively manages/balances multiple and sometimes competing priorities.
  • Works in a self-directed manner.

#LI-TW2

Compensation and Benefits:

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits youll get, depending on your job level these benefits may improve:

  • Medical/dental/vision plans, which start from day one
  • Life and accident insurance
  • 401(K) and Roth options
  • Tax-advantaged accounts (HSA, FSA)
  • Educational expense reimbursement
  • Paid parental leave

Other benefits include:

  • Digital mental health services (Talkspace)
  • Flexible work hours (availability varies by office and job function)
  • Training programs
  • Gallagher Thrive program elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
  • Charitable matching gift program
  • And more...

We value inclusion and diversity

Click Here to review our U.S. Eligibility Requirements

Inclusion and diversity (I&D) is a core part of our business, and its embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as protected characteristics) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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