Customer Service Representative
3 weeks ago
Key Responsibilities:
- Serve as the primary point of contact for customers, addressing inquiries, processing orders, and resolving issues in a timely and professional manner.
- Communicate effectively with both customers and internal teams (sales, production, Shipping & Receiving ) to ensure seamless order fulfillment.
- Track orders and coordinate delivery schedules to ensure on-time fulfillment.
- Resolve complaints and challenges by working with relevant departments to provide solutions.
- Maintain accurate customer records and order details within the ERP system.
- Monitor inventory levels and update customers on product availability.
- Process returns and exchanges in accordance with company policies.
- High school diploma or equivalent (Associate's or Bachelor's degree preferred).
- 1-2 years of customer service experience, ideally in a manufacturing or packaging environment.
- Familiarity with the corrugated packaging industry is a plus.
- Strong communication skills, both written and verbal.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent problem-solving and critical thinking abilities.
- Strong attention to detail and accuracy.
- Proficient with Microsoft Office Suite (Word, Excel, Outlook).
- Medical insurance
- Health savings account with company contribution
- Dental insurance
- Vision insurance
- Basic and voluntary life insurance
- Disability insurance
- 401(k) plan with company match
- Paid vacation and holidays
- Stock purchase program with employee discount
- Educational reimbursement
- Wellness programs and challenges
- Other supplemental benefits
Hybrid role, 7 am - 4 pm (ET)
The Company is an Equal Opportunity Employer.
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